Windows 10: Instant random computer restarts

Discus and support Instant random computer restarts in Windows 10 BSOD Crashes and Debugging to solve the problem; For 4 months, occasionally my computer randomly has been doing an instant reset—as in, I'm playing a game (or just sitting at the desktop), then my... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by GregJ7, Feb 8, 2020.

  1. GregJ7 Win User

    Instant random computer restarts

    For 4 months, occasionally my computer randomly has been doing an instant reset—as in, I'm playing a game (or just sitting at the desktop), then my screen goes blank because the computer is booting up. This happens sometimes once/week, sometimes every few days, once, a couple times a day for a couple days. I use "shutdown.exe /f /t 0 /s" before going to sleep every night. The System Event log typically has DistributedCOM Warnings interspersed, and I think they usually are the last message(s) before the reboot. I also see a Kernel-PnP Warning prior, and in the past have seen an event indicating a PCIe bus error.

    Because of seeing the bus error I first wanted to rule out hardware problems, so I have tried using a different motherboard and graphics card. The only things left are the CPU and memory and I have tested them with no errors. At this point, I have no clue what the cause is. In one setup I didn't even have the same storage devices. So all I know is that it is memory, cpu, bluetooth dongle, keyboard, mouse dongle, ethernet, or driver, and perhaps a storage device problem. I can't replicate the problem on demand. I have had the BSoD turned on rather than autoreboot, and today I got the BSoD, but last time I did not—it just instantly rebooted anyway.

    I have enclosed a copy/paste of some debugger output that I ran on the full dump file.

    I would greatly appreciate any help.

    Win 10 1909 (18363.592)

    GregJ7, Feb 8, 2020

  2. random restarts


    If a Windows computer random restarts, the device usually have some damaged system components. For us to provide an accurate solution, we would need you to answer the following questions:

    • Which build, version and edition of Windows is installed on your computer?
    • What changes have you made to the device before this issue occurred?
    • What troubleshooting steps was already performed to your laptop?

    In the meantime, it will be best to make sure that the latest update of Windows is installed on your device. If the same issue happens after installing Windows Update, we suggest running the power troubleshooter. To do so, follow these steps:

    • Open the Control Panel.
    • Using the search bar at the upper-right corner, type troubleshooting.
    • From the search results, click on Troubleshooting and then select System and Security.
    • Click on Power and then follow the prompts to successfully run the tool.

    We are looking forward to your response.
    Darleen Pen, Feb 8, 2020
  3. Arrakis9 Win User
    Random restarts

    when you start the computer up press F8 repeatedly until you get a list of how to start windows, choose do not automatically restart on system failure. if your getting bsod's list what your getting here so we can further help you. IF the system is not getting bsod's and still restarting as you say then i would look into getting a line conditioner for your computer as you might be having power issues.
    Arrakis9, Feb 8, 2020
  4. Instant random computer restarts

    random restarts

    Hi Lili,

    Hardware failure or system instability can cause the computer to
    randomly restarts. As our initial troubleshooting step, we suggest you to run the Power troubleshooter on your computer and check if it fixes the issue. Here are the steps:

    • Press Windows key.
    • Type Troubleshoot.
    • Under Find and fix other problems look for
    • Then Run the troubleshooter.

    Update us with the outcome and if you need further assistance.
    Marilou Ser, Feb 8, 2020

Instant random computer restarts

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