Windows 10: integrated camera and Touch Screen are not working in Dell XPS 12 9Q23 laptop

Discus and support integrated camera and Touch Screen are not working in Dell XPS 12 9Q23 laptop in Windows 10 Drivers and Hardware to solve the problem; Camera and Touchscreen are not working , Basically both the device are not showing in the Device manager . Tried different options like below : 1.... Discussion in 'Windows 10 Drivers and Hardware' started by kundankc, Dec 31, 2020.

  1. kundankc Win User

    integrated camera and Touch Screen are not working in Dell XPS 12 9Q23 laptop


    Camera and Touchscreen are not working , Basically both the device are not showing in the Device manager .

    Tried different options like below :

    1. Reinstalled the window

    2. Updated the window

    3. Checked the device driver on the device page https://www.dell.com/support/home/en-uk/product-support/product/xps-12-l221x/drivers the touchscreen driverAtmel Touch Screen Firmware Update is available for window 8 and 8.1but not available for Windows 10 .

    4. One of the USB device is failed in device manager . Error is like Windows has stopped this device because it has reported problems. Code 43.

    integrated camera and Touch Screen are not working in Dell XPS 12 9Q23 laptop d55faa9d-c1f4-4956-9036-2cf99c9f0be3?upload=true.png


    Tried to remove and reinstalled it but still the same issue .

    integrated camera and Touch Screen are not working in Dell XPS 12 9Q23 laptop a1f79473-ef59-4618-8b13-65441754e667?upload=true.png


    Most probably because of USB issue causing Webcam and touchscreen problem . Full logs could be provided if required .


    Any help related to finding the compatible Window 10 driver for the product or fixing the usb.inf issue will be appreciated.


    Thanks,

    Kundan Kumar

    :)
     
    kundankc, Dec 31, 2020
    #1

  2. Dell XPS 12 Touchscreen Issue

    Thank you so much for your help. I'm really stumped on what the issue is.
    • Did you install any windows update after which this issue occurred? No

    • What is the exact model of your Dell XPS 12 computer? 9Q23
    Method 1 did not work.

    Method 2, there was only one option on my computer under Human Interface Devices. I updated it but there were no changes.

    Is there a chance my touchscreen driver could have been uninstalled?
     
    April Bundridge, Dec 31, 2020
    #2
  3. Dell Monitor Camera

    I have a Dell Monitor hooked to a Dell XPS Laptop. I want to use the monitor camera not the laptop camera. I've tried the suggestions from a closed thread about activating the camera but when I try the steps it keeps going to the laptop camera.

    Suggestions or am I asking the impossible.
     
    SandyM-798, Dec 31, 2020
    #3
  4. integrated camera and Touch Screen are not working in Dell XPS 12 9Q23 laptop

    Dell XPS 12 Touchscreen Issue

    Hello April,

    Thank you for posting your query on Microsoft community.
    I know how this concerns you and I’ll help you regarding the issue.

    I need more information to help you better.

    • Did you install any windows update after which this issue occurred?

    • What is the exact model of your Dell XPS 12 computer?

    You might be facing this issue because of an outdated or corrupted

    touchscreen driver. So, let’s try the following and check if it helps.

    Method 1: Hardware and devices troubleshooter

    Hardware and devices troubleshooter can detect and fix errors and incorrect

    settings in devices. You can refer these steps to run this troubleshooter:

    a) Press Windows key +X, select Control

    panel


    b) Change the view by option on the top right to Large

    icons


    c) Click on troubleshooting and click on the

    view all option on the left panel

    d) Run the Hardware and devices

    troubleshooter.


    Check if you see any exclamation in device manager. Follow the steps.

    e. Press Windows key + X.

    f. Click on Device manager.

    g. Select Human

    Interface Devices.

    h. Check if you see any error.



    Method 2:

    I suggest you to try and update the touch screen drivers and

    check for the resolution.

    You may follow the steps:
    g) Press Windows key and X on your desktop and click on Device

    Manager.

    h) Expand Human Interface Devices.

    i) Locate the Touch screen

    driver.

    j) Right-click on the driver icon and click on Update Driver

    Software.

    k) Click on Search automatically for the updated driver

    software.

    l) Follow the onscreen instructions to update the touchpad

    driver.


    If you are using XPS 12 9Q33, I suggest you to install the latest version

    of video card drivers and check.
    http://www.dell.com/support/home/us/en/04/product-support/product/xps-12-9q33/drivers


    Reply with results and necessary information. I`ll be happy to help you

    further.
    Thank you.
     
    Pushyanth K S, Dec 31, 2020
    #4
Thema:

integrated camera and Touch Screen are not working in Dell XPS 12 9Q23 laptop

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