Windows 10: integrated IR HD camera

Discus and support integrated IR HD camera in Windows 10 Drivers and Hardware to solve the problem; why my integrated IR HD camera disappeared form device manager of Dell Inspiron 7506 2-in-1?... Discussion in 'Windows 10 Drivers and Hardware' started by AlexBelciug, Jul 27, 2021.

  1. integrated IR HD camera

    why my integrated IR HD camera disappeared form device manager of Dell Inspiron 7506 2-in-1?

    AlexBelciug, Jul 27, 2021
  2. lukyluc56 Win User

    Help with IR camera used by Windows hello

    I have a Lenovo Thinkpad P53 laptop with an integrated camera. Under device manager I can see an integrated camera and an Integrated IR camera. Up to about a month ago I was able to use the hello login with face recognition without any trouble. I was getting a RED led blinking beside my camera when I was logging in.
    Now when I start windows and I get the screen where the Hello usually open the IR camera to logged me in, I get a message saying “preparing”, the eye doesn’t not move as it did before, I don’t see any activity (led blinking) at the camera and finally get a message that it couldn’t activate the camera and to use the pin to sign in.

    Around the same time I also started having problem with the Windows 10 Camera app. When I was trying to use it, I was getting either of the following errors:

    Can’t start the camera
    0xA00F429F<WindowsShowFailed> (0x80070002)

    Close other applications

    I know the integrated camera is working fine since I can use it with Skype, Zoom or Microsoft Teams.I have tried to reinstall the drivers on both cameras, no luck. I have tried from advanced options to reset the Camera app, no luck. I have checked the Camera access and everything seems to be normal and active. I even deactivate it and reactivate it with no luck. I found an entry in a board about a registry entry that seems to have fixed the camera app.

    It is under:
    \HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform
    and the key is: EnableFrameServerMode

    I also created the same key under:
    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform

    Since the creation of both keys the camera application seems to be working. Mind you that some times it just died when I start it but next time it works ok.
    But I still have the same problem with the Hello and IR camera not working. I have checked for a restore point but I don’t have any. I also don’t have the option of rolling a version back for Windows. I am currently running under 20H2 and I know that 21H1 is available. Anybody know if there is anything under 21H1 that may help with Windows Hello and the used if IR Camera? I have the Hello finger print reader enable to login and it works fine. So part of the Windows Hello is working.
    Before trying to start playing with my windows configuration I would like to know if there is a way that I can test the IR Camera. There are sites where I can test the standard integrated camera but I haven’t found anything where I could test the IR camera. I would like to confirm that the IR works before starting to modify and troubleshoot windows hello.
    Thank you,


    Details for Windows version and system. It is in french But I'm sure you will be able to amke sense of it *Wink

    Édition Windows 10 Professionnel
    Version 20H2
    Date d'installation ‎2021-‎01-‎09
    Version du système d’exploitation 19042.1052
    Numéro de série PF1DU720
    Expérience Windows Feature Experience Pack 120.2212.2020.0

    Nom du périphérique LAPTOP-3DR26S16
    Processeur Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz
    Mémoire vive installée 8,00 Go (7,74 Go utilisable)
    Type du système Système d’exploitation 64 bits, processeur x64
    Stylet et fonction tactile La fonctionnalité d’entrée tactile ou avec un stylet n’est pas disponible avec cet écran
    lukyluc56, Jul 27, 2021
  3. MaxPower Win User
    Can other programs then Windows Hello access an external IR Camera?

    I got two web cameras, one normal and another which has an IR camera build in for my Windows Hello sign in function. I can access my normal camera in various applications but I just don't see any app or other way to open up a viewfinder for the IR Camera except when you set it in Windows Hello.

    I have put tape over every web camera (except the IR one) but I'm uncertain if it even is possible to spy on me through that IR camera? Anyone who knows a way to spy on me through it? Or does Windows somehow lock it for 3rd party apps after being connected to the Windows Hello login method?

    I want to be able to just login without having to take away and reinstall the tape every time i login. It kind of defeats the purpose of having this ease of use login method to begin with.

    Here is an similar camera to the one that I got right now:
    CSL Computer Hello DX1 HD webcam 1280 x 720 p Stand, Clip mount, Supports Windows Hello |
    MaxPower, Jul 27, 2021
  4. Kyhi Win User

    integrated IR HD camera

    Dell camera driver

    Is the Camera listed in Device Manager ?
    My DELL INSPIRON 15-5578 lists a > Realtek IR Camera Driver
    My older Dell's used > Dell Webcam Central

integrated IR HD camera

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