Windows 10: Integrated Web Camera in Philips 272B7QUBHEB USB2.0 HD UVC WebCam does not work with...

Driver was installed correctly, camera is working in Camera app flawless, but Windows Hello Face still claims: This option is currently unavailable... We couldn't find a camera compatible with Windows Hello Face.

The manufacturer claims on its website that the camera can be used with Windows Hello: https://www.philips.co.uk/c-p/272B7QUBHEB_00/lcd-monitor-with-usb-c-dock



Any suggestions on how to get the Web Camera working with Windows Hello Face would be much appreciated.


Thank you.



Tom

:)

 

PC Integrated Web Camera USB2.0 HD UVC WebCam not working

Has anyone come up with solution as to why PC Integrated Web Camera USB2.0 HD UVC WebCam is not working and comes up with the following message in events log.

Device USB\VID_0BDA&PID_5606&MI_00\7&1ff5eae7&0&0000 requires further installation.

I have tried update drivers, uninstall and install WebCam driver and windows 10 update but still Web Camera is not working.

Any suggestions on how to get the Web Camera up and running would be much appreciated

Thank you.

Steven

 

PC Integrated Web Camera USB2.0 HD UVC WebCam not working

Hi Kapil,

Thank you for your email.

I tried the options you listed but the web camera is still not working (the last time I used the web camera was 25 February).

In the Information section of the events log the following is shown:

Device USB\VID_0BDA&PID_5606&MI_00\7&1ff5eae7&0&0000 requires further installation.

Thanking you in advance for your assistance with this.

Kind regards

Steven

 

Webcam not working - USB2.0 HD UVC WebCam

Hi there,

Up until almost 2 weeks ago now, my built in webcam on my ASUS notebook was working fine. It was the inbuilt USB2.0 HD UVC WebCam.

I was able to use the Camera app, video chat and Skype. Then I noticed when going to video chat that the light that turns on when you're using the webcam would turn off after a minute or so and the webcam wouldn't work at all.

When I open the Camera app a quick pop up message appears. I'm unable to get a screengrab of it as it disappears quickly but I'm sure it says "Something went wrong". When I open up Skype and go into the camera settings, the camera just turns on and off and
the preview screen just flickers. I don't understand why this is happening and I'm unable to find any solutions online.

I have tried to check for updates on the driver via Device Manager - it says it is up to date.

Windows Support via Twitter suggested I run the System File Checker to repair corrupted system files and the result of the scan was "Windows Resource Protection did not find any integrity violations"

I was then advised to uninstall the driver and restart my PC so the driver will reinstall on startup - that still didn't fix the issue.

So I'm at a point where I'm not sure on what else to do? Has anyone else had any issues with their webcam with Windows 10? Can someone please advise me on what could possibly be happening or even more so a solution to the issue?

Thank you for your help!

Liz