Windows 10: integrated webcam inconsistently working

On my new laptop, my integrated webcam works for Google Hangouts but not for another online chat site. When I attempt to "check my equipment" with the site, the site recognizes my camera for a split second and then disconnects. Any ideas?

:)

 

Integrated webcam not working

Hello,

0xA00F4244 error code may be caused by an antivirus software that's blocking the camera or it could be an outdated webcam driver. Follow the troubleshooting steps below:

Method 1: Disable antivirus.

In your antivirus app, look for settings related to blocking access or permission to use your webcam. For help, visit your antivirus software company’s website.

Method 2: Check for an outdated webcam driver.

• Select the Start button, type Device Manager, and then select
  Device Manager from the search results.
• Find your webcam under Imaging devices or Sound, video and game controllers.
• Press and hold (or right-click) the name of your webcam, and then select
  Properties.
• Select the Driver tab, select the Driver Details button, and look for a file name that includes
  stream.sys. If it’s there, your webcam was designed before Windows 7 and you'll have to replace it with a newer webcam.
• If you don't find a file name that includes stream.sys, try rolling back your webcam driver.

Method 3: Roll back your webcam driver.

• In Device Manager, press and hold (or right-click) your webcam, and then select
  Properties.
• Select the Driver tab, select Roll Back Driver, and then choose
  Yes. (Note that some drivers don’t provide a rollback option.)
• After the rollback is complete, restart your PC, and then try opening the Camera app again.
• If rolling back didn’t work or isn’t available, uninstall your webcam driver and scan for hardware changes.
  

Method 4: Uninstall your webcam driver and scan for hardware changes.

• In Device Manager, press and hold (or right-click) your webcam, and then select
  Properties.
• Select the Driver tab, select Uninstall >
  Delete the driver software for this device, and then select OK.
• In Device Manager, on the Action menu, select
  Scan for hardware changes. Wait for it to scan and reinstall updated drivers, restart your PC, and then try opening the Camera app again.
  
• If your webcam still doesn’t work, try looking for help on the webcam manufacturer’s website.
  

Let us know the result of the troubleshooting steps.

 

Integrated Laptop Webcam not Working

Hi Sean,

The camera's inconsistent performance might be due to an incompatible driver or a faulty hardware. To help us identify the appropriate solution to this issue, we'd like to ask for additional information. Please answer the following:

• Have you installed any recent updates before this issue started?
• Are you getting an error message or code whenever the camera stops working?
• What troubleshooting steps have you tried so far?
• What build and version of Windows 10 are you using?

For initial troubleshooting and to diagnose the issue, we suggest that you utilize the built-in troubleshooter.

• On the Search bar, type Troubleshooting.
• Open the Control Panel and click on View all.
• Click Hardware and Devices.
• Follow the on-screen guide to run the troubleshooter.

We hope to hear from you soon.

 

Integrated Webcam on Gateway NVS10P07u not working in Windows 10

Hi Albert,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to update the driver for webcam from the manufacturer website or by following the steps below:

• Press Windows key + X and select
  Device Manager.
• Expand the driver for webcam.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update the driver.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.