Windows 10: Intel Audio Driver causes laptop to crash

Whever I am using my laptop for regular things such as surfing the web or OneNote, my IntelAudioService stops working which causes my laptop itself to crash. This is the Intel Audio Service error i get DescriptionFaulting Application Path: C:\Windows\System32\cAVS\IntelR Audio Service\IntelAudioService.exeProblem signatureProblem Event Name: APPCRASHApplication Name: IntelAudioService.exeApplication Version: 1.0.152.0Application Timestamp: 5bd0d480Fault Module Name: StackHash_c1c2Fault Module Version: 0.0.0.0Fault Mod

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Dolby Audio driver

Hi Joseph,

Thank you for posting in Microsoft Community and being a part of Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message of this issue?
• When are you facing this issue with the drivers?
• Have you installed all the latest drivers from the manufacturer's website for current operating system?

I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

Step 1: Uninstall the Audio driver.

Steps:

• Press Windows + X keys from the keyboard, click on Device Manager.
• Expand Audio inputs and outputs, right click on the driver and click on
  Uninstall.

Step 2: I suggest you to manually install the latest audio drivers and check.

Download the latest drivers from: Lenovo Support for g500

Select the driver and operating system to download.

Refer to the article by Andre Da Costa to install the latest driver:

How to: Install and Update drivers in Windows 10

Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.

 

HDMI audio driver for ASUS X551M laptop?

This is from Intel regarding hdmi:

• Install the latest Intel® Graphics Driver, this also installs the latest audio codecs for HDMI.
• After driver installation, connect to the HDMI TV or digital display, using a HDMI cable.
• Select HDMI audio as your default playback device. Click Start>Control Panel>Hardware and Sound.
• Click Sound. The Playback tab lists the audio playback devices for your computer.
• Right-click on the device for HDMI audio, and select Set as Default Device.

 

Laptop crashes caused by 'rtkvhd64.sys'

Hi Regal,

Thank you for writing to Microsoft Community Forums.

To have a better clarity on this issue and guide you accordingly, kindly help us with the following information:

• What is the make and model of the laptop?
  
• Which build of Windows 10 is installed on the machine?
  
  (Search winver from the Start menu to know the same)
  
• Does the computer boot to the desktop?
  
• Are you aware of any changes that happened on the computer prior to which this issue started to occur?
  

Upon analyzing the crash dump files, seems like the crash is caused by
rtkvhd64.sys. I suggest you to try the methods listed below and check if it works.

Method 1

I suggest you to uninstall the Realtek HD Audio drivers
installed on the machine and let Windows to search for the update and install the updated drivers.

• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Sound, video and game controllers and locate
  Realtek HD Audio drivers.
  
• Right click on it and choose Uninstall.
  
• Check the box Delete the driver software for my device
  and reboot the machine to see if the issue persists.
  

If the issue persists, try Method 2

Method 2

If letting windows to install the drivers automatically doesn’t resolve the issue, you may install the latest audio drivers from PC manufacturer’s website and see if it resolves the issue.

Meanwhile, you may also want to go through Troubleshoot blue screen errors
and see if it helps.

If the issue persists, revert to us with the latest crash dump file.

Let us know how it goes.

Regards,