Windows 10: Intel AVStream 2500 camera not working but is listed in device manager

Shows in device manager but doesn't work. When I try updating drivers from device manager it doesn't say it is out of date.

:)

 

How to I add my Logitech webcam to Cameras in Device Manager?

I have a Logitech C922 webcam. I see it in Sound, Video In Game Controllers in device manager, but the only camera listed for Cameras is the Intel AVStream Camera 2500. How do I add the Logitech WebCam to cameras?

 

intel avstream camera not working - asus t100

Hi Rob,

This issue might have occurred due to corrupted or outdated Webcam drivers.

We appreciate your efforts in trying to troubleshoot the issue. As the issue still persists, I suggest you to try the steps below and check if this helps.

Before assisting further, I would like to ask you a few questions:

• Do you get any error message/error code on launching the webcam on PC?
• Did you check if the camera drivers are listed in Device manager?

In most of the cases the device drivers will be listed under its respective category in
Device manager. All the drivers of the devices attached to or mostly will be used on the PC will be listed under
Device manager. The device will not function if the driver of the respective device is not installed on the computer.

Method 1: Check if the camera drivers are listed in
Device manager by following the steps below:

• Press Windows logo + X keys on the keyboard and select
  Device manager from the context menu.
• Expand the option where WebCam drivers may be located and check if the drivers are present.
• If present, right click on the driver and select Update this software from the context menu.
• Follow the on-screen instructions and wait for the update to complete.
• After the update is complete, close the window and check if the changes are effective.

Method 2:

I suggest you to install the latest driver in a compatibility mode and check if this works.
Compatibility mode runs the program using settings from a previous version of Windows.

Follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation.

d. Once this is done, restart the computer and check if the issue persists.

You may also refer: Make older programs compatible with
this version of Windows (Steps applies to Windows 10)

Also, suggest you to check with the below article, which provides troubleshooting steps when Camera app fails to start.

How to fix Windows
10 issues with cameras when the Windows Camera app fails to launch

Fix Windows Camera app problems with USB web cameras

Write us back with the status of the issue to assist you further.

Thank You.

 

my camera disappeared with Windows 10 update

From the Device Manager, the camera is Intel(R) AVStream Camera 2500.

Is it an outdated camera?