Windows 10: Intel graphic card disappeared

I have a Lenovo Legion Y540 laptop with Windows 10, Intel i7-9750H processor, Intel UHD Graphics 630 and NVIDIA GeForce GTX 1650 graphic cards. The Intel graphic card is gone from device manager, it is not hidden, I also tried adding it manually but it isn't found. The current driver says that it is not available, when I tried downloading the new ones, after launching it says that "the computer does not meet the minimum requirements for installing the software". The Intel Support also doesn't discover the card. When I switched the graphic device in BIOS to switchable the laptop was stuck on startupand never powered up. I recently updated my Windows to version 1909 and I suspect it might have something to do with that.

Thank youin advance for your answers.

:)

 

graphics card problems

Hi,

Your computer makes a noise or beeps from your internal speaker because it failed to detect the graphics card. What we can suggest is for you to try cleaning your graphics card with a pencil eraser. Here are the steps below:

• Turn your computer off.
• Pull out your video/graphics card.
• Rubbed the cold contacts with soft pencil eraser.
• Connect your video/graphics card back to the computer.

Kindly note that this is just a temporary fix. If the case still continues, I suggest that you contact your graphics card's manufacturer.

Let us know how it goes.

 

Graphics card information.

Hi David,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

The error might occur if the Graphic card is cannot update the driver automatically.

I suggest you to update the graphic card manually by following the steps below:

• Press Windows key + X and click on
  Device manager.
• Expand Display Driver from the list.
• Right click on the Graphic driver and select
  update driver software.

Also, can download the latest version of the graphic card from the manufacturer website.

Hope the information is helpful. Please revert back with the necessary information and we’ll be glad to assist you.

 

graphic card

Hi,

There is a possibility that the application you're trying to download is not compatible with the hardware that you have. We suggest that you check the system requirements of the chat application, then see if your device is capable of running the it.

To check the Graphics card information on your device, follow these steps:

• Press Windows key + R.
• On the Run box, type msinfo32 then hit Enter key.
  
• On the System Information window, click on Components → Display.

Should you need further assistance, we are here to help.