Windows 10: Intel Realsense F200 Camera built into Dell laptop doesn't work after waking from sleep mode

So I've go 2 different Dell Inspiron 5559 Computers one with an i5 CPU and one with an i7 CPU. Both of them exhibiting the same problem. The cameras work great after a restart, but when waking from Sleep mode the camera won't turn on in any application.


I have spent nearly 8 hrs on the phone and on remote sessions with Dell support and they still haven't got it fixed. The last thing they did was to totally reset my computer. Wiped everything off it and a clean install of Windows 10. Problem still exists. After running windows update the i7 machine is a little better but still at times after sleep mode the camera can not be found. The i5 machine is still just as bad as before. Every time it sleeps and then wakes up the camera can not be found. A full restart will allow it to work until the computer sleeps again, then it can't be found by any application Camera App, Skype or Zoom.


I don't use Widows Hello so I don't care about face recognition, I'd just like to be able to use them for video meetings with out having to resatart everytime!


I have read much on this on Intel forums and it seems as though Intel isn't going to update any of the drivers any more. That's ridiculous! These computers are just over 3 years old and Intel says sorry!?!?!


From what I've seen it seems to affect a lot of Intel Realsense Camera Models.


From reading on this, it seems like maybe something changed with Win 10 1903 Upgrade. I honestly have no clue other than it used to work but I rarely used the cameras until recently when we all need to be using remote technology due to being stuck at home.


Is there anyone who can shed som light on this matter?

:)

 

REALSENSE F200 CAMERA FAILS AFTER COMP. GOES INTO SLEEP MODE

We are volunteers willing to help you try to resolve this issue.

That is actually a known issue with the Intel f200 camera drivers. Be sure you have the latest versions.

The current drivers are supposed to install via Windows Updates.

Intel f200 - Downloads

https://downloadcenter.intel.com/product/92255/...

Use the methods here as a work-around which requires a little work.

Here's how to get the Intel RealSense camera to wake from Sleep for Windows Hello

https://www.windowscentral.com/get-intel-realse...

Please let us know the results and if you need further assistance.

 

Windows 10 Device Manager not detecting Intel RealSense 3D Depth Camera

I just did a fresh install of Windows 10 Pro on my Dell Inspiron 5559 laptop and I started installing all of the correct drivers for it. This laptop has an Intel 3D RealSense Depth Camera built into it (used for Windows Hello) and when I tried to install
the driver for it, it generated an error saying it couldn't find the device. So I checked the Device Manager and I was not surprised to find out that it wasn't there.

This depth camera should be under Imaging Devices and Universal Serial Bus Devises like this:

> Imaging Devices

Intel(R) RealSense(TM) 3D Camera (Front F200) Depth

Intel(R) RealSense(TM) 3D Camera (Front F200) RGB

Intel(R) RealSense(TM) 3D Camera Vertual Driver

> Universal Serial Bus Devises

Intel(R) RealSense(TM) 3D Camera (Front F200)

Everything listed above was non-existent in the Device Manager. I tried to install it manually and only got as far as this:

> Imaging Devices

Intel(R) RealSense(TM) 3D Camera (Front F200) Depth

With this, I tried to install the driver but it still showed the same error message. I uninstalled the device above and tried to reinstall it manually again but this time it didn't show up in the list of devices at all! I've searched everywhere online for
a solution but nothing helped. I've been to Dell's community forum but I've come here because I think that this is a software problem and not a hardware one.

 

REALSENSE F200 CAMERA FAILS AFTER COMP. GOES INTO SLEEP MODE

Inspiron 5559 Real sense camera fails after comp. goes in to sleep mode, have to reinstall camera software and drivers to work normal again until it goes into sleep again then it does it again, have done a clean OS reinstall and it does not help, anybody
have same problem or fixes? its a realsense f200 camera