Windows 10: Intel Thunderbolt Control Center -- More of a Plea than a Question

El Cid 80 · Jul 30, 2020

I have a new Dell PC with a Thunderbolt 3 port. I cannot use it without the Intel Thunderbolt Control Center, a free application that appears to be available ONLY from the Microsoft Store. I and Dell Support and Microsoft Support have spent hours attempting to resolve a 0x803FB005 error in the Windows Store app trying to download the Thunderbolt Control Center...resetting the application, disabling anti-virus and firewall...even reinstalling Windows. I have no immediate need for the Microsoft Store and cannot spend more time right now trying to fix it. Microsoft obviously has the app and an agreement with Intel to distribute it. I am BEGGING everyone at Microsoft: please just give me a link to download the installer for this little app. You can fix the Microsoft Store app without me. PLEASE. PRETTY PLEASE. PRETTY PLEASE WITH SUGAR ON TOP. I AM BEGGING! I AM GROVELLING.

:)

Muralidhar_G · Jul 30, 2020

thunderbolt 3 to displayport adapter

Hi John,

Thank you for writing to Microsoft Community Forums.

I understand that inconvenience you are facing when the things may not work as expected.

What is the make and model of the computer?

When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port)
may not be recognized properly by the operating system.

However, I would suggest you to follow the steps mentioned below and let us know if that helps.

Disconnect the pluggable Thunderbolt 3 dock from the system and remove its power cable to turn off completely.

Uninstall the Intel ‘Thunderbolt Software’ present on your system via the Control Panel ->
Programs and Features and restart the device once.

Download and install the latest version of the Intel Thunderbolt Software published by your system manufacturer. If you are unable to obtain this download from your system manufacturer, you can download a version directly from Intel
here -> https://downloadcenter.intel.com/do...-Driver-for-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK

Restart the system once again.

Reconnect the power cable to the pluggable Thunderbolt 3 dock, and then reconnect the Thunderbolt 3 cable from the dock to your system.

You should be prompted to authenticate/approve the dock. Follow the onscreen prompts for the completion of the process and check the status of the issue.

If the issue still persists I suggest you to get in touch with the
Thunderbolt support for the further assistance.

Hope it helps.

Muralidhar

Microsoft Community Moderator

Brink · Jul 30, 2020

Intel introduces Thunderbolt 4 universal cable connectivity

What’s New: Today, Intel revealed new details about Thunderbolt™ 4, the next generation of its universal cable connectivity solution, delivering increased minimum performance requirements, expanded capabilities and USB4 specification compliance. For the first time, Thunderbolt 4 will offer docks with up to four Thunderbolt ports and universal cables up to 2 meters in length. Intel’s upcoming mobile PC processors, code-named “Tiger Lake,” will be the first to integrate Thunderbolt 4. Intel also announced the Thunderbolt 4 controller 8000 series, compatible with the hundreds of millions of Thunderbolt 3 PCs and accessories already available. Thunderbolt 4 developer kits and certification testing are now available.

In July 2020, Intel announces the Thunderbolt 4 controller 8000 series, which includes JHL8540 and JHL8340 host controllers for computer makers and JHL8440 device controller for accessory makers. Thunderbolt 4 developer kits and certification testing are available. (Credit: Intel Corporation)

“Thunderbolt provides consumers with a leading connectivity standard across a range of devices, helping to advance computing experiences and delivering on the promise of USB-C with simplicity, performance and reliability. The arrival of Thunderbolt 4 underscores how Intel is advancing the PC ecosystem toward truly universal connectivity solutions.”
–Jason Ziller, Intel general manager of the Client Connectivity Division
Why It Matters: Thunderbolt products deliver a consistent, industry-leading set of capabilities for connecting computers to data, video and power with the simplicity of just one USB Type-C port. Connect to powerful Thunderbolt docks, displays, fast storage or any USB accessory for a clutter-free workspace. To ensure a consistent best-in-class1 experience and ease of use across a wide range of product types and manufacturers, Intel works closely with its ecosystem of computer, accessory and cable partners to employ mandatory certification for all Thunderbolt products.

“We expect Thunderbolt 4 products to be an inflection point for accessory makers who depend on PCs and Macs to offer an industry-leading set of product capabilities for a consistent user experience. The advancements in Thunderbolt 4 will help Kensington redefine the modern workspace of the future,” said Ben Thacker, vice president and general manager at Kensington.

“The new capabilities and minimum requirements of Thunderbolt 4 will provide great experiences and increased productivity that our IT customers and end users require,” said Jerry Paradise, vice president, Commercial Portfolio, Lenovo PC & Smart Devices. “Lenovo is excited to work with Intel to expand our support of Thunderbolt with the introduction of Thunderbolt 4 PCs and the expanding portfolio of Thunderbolt accessories.”

What It Delivers: Thunderbolt 4 builds on the innovation of Thunderbolt 3 for a truly universal cable connectivity experience. Thunderbolt 4 always delivers 40 Gbps speeds and data, video and power over a single connection. It is the most comprehensive Thunderbolt specification yet with compliance across the broadest set of industry-standard specifications – including USB4, DisplayPort and PCI Express (PCIe) – and is fully compatible with prior generations of Thunderbolt and USB products. Thunderbolt 4 certification requirements include:

Double the minimum video and data requirements of Thunderbolt 3.

Video: Support for two 4K displays or one 8K display.

Data: PCIe at 32 Gbps for storage speeds up to 3,000 MBps.

Support for docks with up to four Thunderbolt 4 ports.

PC charging on at least one computer port2.

Wake your computer from sleep by touching the keyboard or mouse when connected to a Thunderbolt dock.

Required Intel VT-d-based direct memory access (DMA) protection that helps prevent physical DMA attacks. (Read more in the Thunderbolt Security Brief.)

When It Is Available: Later this year, Intel expects to deliver the new Thunderbolt 4 controller 8000 series, including:

JHL8540 and JHL8340 host controllers for computer makers.

JHL8440 device controller for accessory makers.

The first computers and accessories with Thunderbolt 4 ports are also expected to be available this year, including laptops based on Intel’s innovation program code-named “Project Athena.”

More Context: Intel Takes Steps to Enable Thunderbolt 3 Everywhere, Releases Protocol | Thunderbolt 4 Press Deck | Thunderbolt Security Brief |
Click to expand...

Source: Introducing Thunderbolt 4: Universal Cable Connectivity for Everyone | Intel Newsroom

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Jesse · Jul 30, 2020

Why would an attached Thunderbolt3 device be missing from the Thunderbolt Control Center?

I have an eGPU that I was having trouble getting connected to Windows 10. When plugging it in there are no prompts to approve it in the Thunderbolt Control Center. It acted as if it was not connected. I went into the BIOS of the computer and set the Thunderbolt Security setting to "None." Now when I plug it in, the graphics card is recognized and works immediately.

Still no prompts from the Thunderbolt Control Center, and the Thunderbolt connections list is empty despite the device working.

It sounds like the Control Center is not talking to the driver properly. What could cause this, and where should I look to troubleshoot?

Windows 10: Intel Thunderbolt Control Center -- More of a Plea than a Question

Intel Thunderbolt Control Center -- More of a Plea than a Question

Intel Thunderbolt Control Center -- More of a Plea than a Question

Intel Thunderbolt Control Center -- More of a Plea than a Question

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