Windows 10: Intel® USB 3.0 eXtensible Host Controller driver

Hello to everyone,

So, before some time I had Win 8 and everything was fine. After a while I have had installed fresh Win 8.1 system. After that I tried and tried to make USB 3.0 in function but not successful. Trying everything, reinstalling, looking from ASUS website for drivers, but then I agreed with myself that I will wait until Win 10 came out so I had hope that this will solve my problem but it didn't! :-( I also looked on forums, different threads but no luck. I have got ASUS laptop G55VW (ROG series) and on ASUS website there is no drivers for win 10 (except 8 and 9 Series chipset) and yes, it's good to know if someone could help me, my chipset is HM77 Ivy Bridge.

Thank you in advance!

Ivan

:)

 

Windows 10 Creator Update USB Intel USB 3.0 Hub Controller conflict with ASMedia USB 3.1 Hub Controller

The latest Windows 10 Creator update has an updated Intel USB 3.0 eXtensible Host Controller driver that conflicts with the ASMedia USB3.1 eXtensible Host Controller driver disabling the USB 3.1 ports. I discovered this problem months ago when I tried updating
the 3.0 driver to the latest Intel USB 3.0 driver causing this problem. How do I get the old Intel USB 3.0 driver back?

***Post moved by the moderator to the appropriate forum category.***

 

Windows 10 screen saver and Sleep mode not working after upgrade

Hi,

What is the make and model of your computer?

Download and install The Intel® USB 3.0 eXtensible Host Controller Driver in compatibility mode and check if that helps.

Download USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 7 Series/C216 Chipset Family

Note: Windows 10 drivers are not available for Intel® USB 3.0.

If above method does not help, I would suggest you to install latest chipset drivers from the manufacturer website.

 

Try to download the driver directly from www.intel.com If there is no Windows 10 driver, download the Windows 8 driver instead. You may have to run it in Windows 8 compatibility mode. Right-click on the file and select Properties. Go to Compatibility tab and check the box to set compatibility to Windows 8. Also check the Run as Administrator box. Now it should install OK. It is a good idea to also update the chipset drivers (found in the software section of Intel download site).

Intel's site confuses you and it takes some guesswork to find a driver. Both drivers for USB 3.0 and chipset are in Software section, Chipset software. To save you the trouble, here is the direct link for the USB 3.0 driver. Yes, it says it is Windows 7 only because Windows 8 and 10 are supposed to install a driver automatically through Windows Update. So what! Download it and run it in Windows 7 compatibility mode. It should be far better than Windows Update generic USB 3.0 driver.

 

You can't just install the Windows 7 driver in compatibility mode - you get a message "Your system does not meet minimum system requirements"

Based on this thread you must edit the iusb3hub.inf and iusb3xhc.inf files to accept Windows 10 (delete lines with NTAMD.64.6.2 and change NTAMD64.6.1 to NTAMD64.10.0). Then you can install as described here

 

Yes, some drivers require hacking the inf files to install in different Windows versions. I don't have USB 3.0 in my computer, so I am not familiar with the Intel USB 3.0 driver... I had done a similar tweak in the past to install Windows 7 graphics drivers in Windows 8 as only 7 were available. Thanks for the info, so I'll know what to do if any customer gives me a computer with USB 3.0

 

with the generic USB 3.0 driver from windows, my Seagate disk was not seen at all on the USB 3.0 card.
It Was Seen when plugged into my USB 2.0 card. The USB 3.0 card is from VIA LABS, so...



Scroll to the bottom of the page for the Doc's (.PDF) and Drivers (.ZIP)

For the VIA VL-800 and VL-801 chip on the VIA USB 3.0 card,
The drivers That Work with Windows 10 are in the above page.
Download and UnZip the installation package, (Windows 10 File Explorer program to unzip and extract)
then run it to install the drivers written by the device manufacturer. These drivers will
pre-empt the generic drivers, and the device works.
The doc's say windows 7, 8, & 8.1, but they work on 10 as well.
(using it from here) Version 4.40 works just fine. Faster Fancy Stuff might need version 4.70.

Ho Ho Ho from Panama.

 

Troubleshooting failing USB ports

I had the same/similar USB port loss-problem with my HP Pavilion 11-n010dx x360 laptop with Windows 8.1, and I didn’t have the aforementioned problem-Windows Update (or its ‘child’ updates) to begin with. I also found that I would lose my USB ports- yet inconsistently so -when either other Windows Updates had been installed or I simply placed a certain microSD plug- w/ its USB adapter -into one of the USB ports (I guess the system couldn’t handle the shock of an 8GB microSD?). I believe I have reason to really suspect that the USB drivers (and the reluctance of the manufacturer to advance them for the 8.1 OS…) are really at the root of the problem but, anyway, here’s how I remedied this:

Workaround/Remedy: Manually reinstall the driver.

• Open Control Panel, Device Manager to check for your USB device(s) listed as 'Unknown' under "Other" devices, and take note of the spec's. i.e.:

Properties: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Status: The drivers for this device are not installed. (Code 28)
Driver version: 6.3.9600.17797
Event info. (the earliest dated *.inf file): 7/23/15 "Device configured (usbhub3.inf)"

• Search your system to find the usbhub3.inf file location –I found it within C:\Windows\WinSxS subfolders.
• Right-click the 'Unknown' (USB) item and choose the "Update Driver Software…" option,
• Choose "Browse my computer for driver software", as it won’t be found on-line, and "Browse..." then navigate to the ‘parent’ folder for your *.inf files (it was the C:\Windows\WinSxS for me) and check the “Include subfolders” box then “Next” to install the driver(s) and fix the USB problem.

Notes:

• There will be MANY sub-folders to the WinSxS folder -I believe the ones you are most interested in for the USB ports have folder names similar to beginning with “amd64_usb” and include versioning like “6.3.9300” plus either “17238”, “17731”, and/or “18088” for actually up to 3 different ‘Unknown’ or missing USB devices.
• I determined that my system had two (2) of these “amd64_usb” sub-folders for each of three (3) ‘Unknown’/missing USB devices, and so I copied these (6) subfolders into my “C:\Downloads\HP Drivers\USB\USB_3.0_eXtensible_Host_Controller_Driver” folder to isolate them for any future possible necessary use. (And I actually updated-fixed my laptop from only them –not from C:\Windows\WinSxS).
• I’m not yet sure that this is a permanent solution, but I got my USB ports back real fast a couple days ago and it’s been good since.
• This issue still prompted me to resize down my drive in preparation to configure this laptop as a dual-boot system with a good Linux distro (probably Zorin for its Windows look-alike elements) -for the day Microsoft really advances their OSs to be incompatible w/ this little laptop.

 

As of Windows 10 in March of 2016, this issue remains unresolved by either Microsoft or Intel. Last month I bought a brand new top of the line convertible laptop (Lenovo Yoga) and, not knowing of this issue, fought with it for a couple of weeks to be able to copy large numbers of files (700Gb of music archives) between two USB drives. Either using Syncovery or direct copy, the operations kept failing, when I've been running it successfully on an older HP laptop. I almost returned the Lenovo laptop until my research led me here and I understood that the issue was not with Lenovo but with the "spat" between Microsoft and Intel over who's responsible for ensuring that device drivers actually work.

I need this machine and can't afford to mess things up with registry edits and behind-the-scene tweaks, so I'll have to wait until a working driver is available, and keep using my old Win 7 system to do my archiving.

What a shame that these two companies can't cooperate; they'll end up pushing me and others to use Apple products.

 

For all of you in this thread, make sure your windows power plan is set to max power. USB 3.0 ports require it to function properly. Also, I personally haven't had any problems using older drivers under win10, and I have never had to modify inf files, just manually install them.
@insomnia982 For your laptop, try the driver from here: Download Intel USB 3.0 Driver 4.0.0.36 / 1.0.10.255 The file should pop up, you may have to wait a minute. Unzip the file and try to run setup, if that doesn't work find the device in device manager, browse files on your computer, and point it to that folder.
@XavierLH I am kind of surprised, your yoga comes with win10 installed on it so I wouldn't imagine you having a problem. Is the driver not installed, or are you just having problems with the speeds? The power plan may affect your performance.

 

It's the standard Win10 install that came with the machine (minus Lenovo crapware). Te USB driver is indeed install, and I can use the USB port at full speed to transfer files between the machine's own drive and an external USB drive. Where it fails is when transferring large amounts (tens of thousands of files amounting to many hundreds of Gb) between two external USB (the computer being simply a controller pass-through). The very same operation works just fine on a 5-year old Dell with Win7 and 8Gb or RAM, and also works on an even older HP running Win7 with 2Gb of RAM!).

I'll go check the power plan, just in case...

Puzzling...

 

I reviewed the Power settings (Balanced, but tweaked to not put the computer to sleep if plugged in). I had not touched anything under "Changed advanced power settings", but when I looked there the only thing that seemed remotely relevant was USB Settings -> USB selective suspend setting. I disabled this setting when plugged in, and tried again to perform a large transfer - no joy :-(

I was so hopeful!

 

Visit manufacturer's site and download latest USB 3.0 driver. If there is no driver for Windows 10, use that of 7 or 8. Install it just in case Windows Update has replaced it with a generic Microsoft driver. Then use the show/hide tool to hide any relevant update so it won't be replaced again. If it is an Intel USB 3.0 controller, you could also try the latest driver directly from Intel's support site.

 

Based on my latest testing, it appears the issue has to do with Intel USB chip set. I have been able to reproduce the issue on a machine of the different brand (at this time both reproduced on Lenovo and Asus laptop). The issue doesn't appear to be related to Windows 10 as I was able to perform the transfer on a computer running Windows 10 but using a different USB chipset.

I have forwarded this information to Intel support as at this point the ball seems to be in their court. In the meantime, I stopped trying to find a solution on my Lenovo, and am doing my transfers with my older Win7 machine. Though this may not last long as Microsoft seems to be forcing more and more people over to Win10. These two companies (MS and Intel) need to talk and get their act together...

If you have a Win10 machine using the Intel eXtensible USB chipset, I would be interested in hearing whether you can perform the same transfer: 200Gb or more between two USB connected hardware drives. Notes:

• I don't have a drive (other than flash) greater than 32Gb
• Transfers work well using Win7 on older machines (several)
• I can transfer 200Gb between the internal SSD and an external USB drive without trouble
• I can transfer 200Gb between an external USB drive and the internal SSD

I don't have the hardware or lad to perform any further tests. Intel needs to step up.

 

Don't worry about the Windows 10 upgrade. The deadline to do it for free is until middle June 2016. After that it would be possible to do it, but you'll have to pay for the license. You have about 3 months to try and resolve your issues. In the meantime hopefully Intel will have released better working drivers.