Windows 10: Intermitant blue screen with moving cursor after login?

I've got a Windows 10 Home computer (has pretty much all the most recent updates) that has three users each with their own profile and it's been working fine for years and all of a sudden it's having a problem where any one of the users will turn it on and login and instead of getting the desktop they get a blue screen and they're able to move the mouse cursor but no matter how long they let it sit they never get the desktop. If they press the power button and let it turn itself off and turn it back on and they login it will often go to the desktop the second time around but it's getting very annoying.

So far I was able to run "Chkdsk /f /r" and it seems to have passed fine; I also ran dism and checked the existing installation and everything again passed; I also ran sfc /scannow and it did say that some problems were fixed but it didn't help this problem. I also ran a full system virus scan with Eset and also Malwarebytes and both scans came back clean.

Does anyone have an idea what's causing this problem and how to fix it?

:)

 

Cursor moves but I cannot type!

Hi,

Are you able to enter using the On-screen keyboard? If you haven't tried yet, follow the below steps and check.

• When you're on login screen, click on Ease of Access
  at bottom right and select On-Screen Keyboard from the list.
• Then use you cursor to type the password with
  On-Screen Keyboard.
• Before clicking the login, press the eye symbol
  (I.e. Reveal Password) option in the password field, to see the password is correct.

Keep us posted with the status of the issue to continue assisting you further.

Thank you.

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue Screen Of Death - Why does this one happen?

Hi,

A blue screen error or stop error usually means that the computer encountered some corruption. For us to isolate the issue, we need additional information:

• Did you perform any changes prior to the issue?
• Is the computer still able to go to the login screen or is it already stuck on the blue screen?

In the meantime, we suggest checking and following the steps on this article:
Troubleshoot blue screen errors. It has information on why you've encounter this issue and it provide appropriate
steps on how to fix it. Kindly choose the option based on when you've received the error.

We'll wait for your response.