Windows 10: Intermittent DRIVER_POWER_STATE_FAILURE BSOD when going to sleep

Discus and support Intermittent DRIVER_POWER_STATE_FAILURE BSOD when going to sleep in Windows 10 BSOD Crashes and Debugging to solve the problem; I have been getting intermittent BSOD when desktop goes to sleep. This has been going on for approx 4-6 weeks. Sometimes it will happen multiple times... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Barryde, Feb 2, 2020.

  1. Barryde Win User

    Intermittent DRIVER_POWER_STATE_FAILURE BSOD when going to sleep


    I have been getting intermittent BSOD when desktop goes to sleep. This has been going on for approx 4-6 weeks. Sometimes it will happen multiple times in a day or it may go a day or two with no BSOD. No driver is being called out only ntoskrnl.exe. I cannot pinpoint anything that was updated when these BSOD's started. I have tried multiple things to try and resolve this issue such as :
    disable hybrid sleep
    modified power settings not to power off components when going to sleep
    disabled most startup items
    disabled most non-Microsoft services
    updated NVIDIA graphics driver
    updated Intel NVMe controller driver
    among other things I can't think of right now

    OS Name Microsoft Windows 10 Pro
    Version 10.0.18363 Build 18363

    V2 Log collector output is available here
    BSOD - Google Drive

    I usually have pretty good luck resolving these types of issue with all the resources available on the internet, but I give up on this one and am reaching out for you help

    Thanks for your assistance with this
    Barry

    :)
     
    Barryde, Feb 2, 2020
    #1
  2. axe0 Win User

    DRIVER_POWER_STATE_FAILURE on Sleep


    BSOD Posting Instructions & How to upload files & create a new thread.
     
    axe0, Feb 2, 2020
    #2
  3. ams99 Win User
    DRIVER_POWER_STATE_FAILURE after trying to go Sleep or Hibernate


    I have DRIVER_POWER_STATE_FAILURE after trying to go Sleep or Hibernate.
    It may caused by PlexTurbo ver.3.0.0.8, it uses 1Gb of 4 Gb RAM to optimize SSD write operations, but don't know exactly.
    Sometimes Sleep succeeds, I think when available RAM is > 2 Gb. Virtual Memory limit is 2x4 Gb.
    Please help me to fix Sleep mode problem.

    I have Win 10 Pro x64 En, clean install, system disk is Plextor SSD.
    See attached logs from dm_log_collector: il86-wed_20_07_2016_102107_94.zip
     
    ams99, Feb 2, 2020
    #3
  4. Knots23 Win User

    Intermittent DRIVER_POWER_STATE_FAILURE BSOD when going to sleep

    BSOD when running on battery - driver_power_state_failure

    ***Merged***

    Hello,

    Since a few months my laptop - MSI GS60 2PE running Windows 10 Home - started giving BSOD's with the DRIVER_POWER_STATE_FAILURE after a seemingly random time when running on the battery. As I'm using it every day for work,
    I depend on the machine and managed by just plugging it in.

    While that works, I know it should be possible to make it work on the battery...

    I've recently "reset this pc" using the build in option in Windows 10, after which I installed all "latest" drivers from the MSI site. I also re-installed all programs required to do my job and play some games.

    Yesterday, Windows wanted to install the Fall Creators Update: I did. Booting the laptop while unplugged now gave me another BSOD, though with a different message: VIDEO_DXGKRNL_FATAL_ERROR. This seems to point to the Intel HD 4600 or Nvidia
    GTX 870M.

    To sum up some other issues I was starting out with...

    Syptoms

    • When unplugged, a BSOD occurs after a seemingly random time. (driver_power_state_failure)
      • After updating to the fall creators version, it also throws video_dxgkrnl_fatal_error; feels like a coin flip which one it will show.
    • Bluetooth was failing after a couple of minutes, regardless whether I used it or not and whether the laptop was plugged in or not.
    • Shutting down Windows would sometimes just heat up the CPU, make the fan go haywire and do nothing but turning the screen off.

    I've tried / did:

    • All drivers are up to date. This was verified by using DriverView and manually going over all of the non-Microsoft drivers.
      • This step fixed symptom 2 described above. Next to the latest version there was some patch (or 3 major versions ago) that couldn't be removed by conventional means. The build in troubleshooter actually removed it and bluetooth is now working
        as it should.
      • The HD4600 drivers were removed from the device management and I installed the latest according to the Intel site.
      • DDU was used in safe mode to remove the Nvidia driver and the latest one was installed.
    • BlueScreenViewer shows the minidumps and lots of drivers.
      • The one created when the driver_power_state_failure occurred is useless, as nothing is marked but the ntoskrnl.
      • The one created when the video_dxgkrnl_fatal_error occurred shows ntoskrnl, watchdog and dxgkrnl.
    • A clean boot (disabling all non-Microsoft services and disabling all startup programs) still results in the BSOD.
    • Booting the laptop while plugged in, letting it run for a couple of minutes so everything is started and then unplugging it also seems to work.
      • Yesterday, I unplugged it and could work with it for about 2.5 hours before it called out for power: I doubt the battery is the issue.
      • I was asked to run a battery check (powercfg -energy -output ...) but that doesn't seem to show any issues. (design capacity '55031' Last full
        charge '38556'. The laptop is over three years old.)
    • Starting in safe mode with networking will not result in a BSOD. (At least not within the hour I left it on.)
    • Unchecking 'turn on fast startup' - as suggested in so many posts - in the power settings only causes issues.
      • When unchecked, windows won't shut down properly.
      • When checked, it does shut down normally. This seems to be the
        fix for symptom 3.
    • Running various Windows troubleshooters didn't do much. Only the 'Windows Update' said it had some fixes regarding the database and 'fixed' it.
    • The bios is up to date. (Version E16H2IMS.112)

    Any help would be welcome.

    Cheers!

    PS: yes this post looks a lot like my
    previous post
    , but that was marked answered because a moderator thinks all checks suggested can be performed within three days, next to a daily routine.
     
    Knots23, Feb 2, 2020
    #4
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Intermittent DRIVER_POWER_STATE_FAILURE BSOD when going to sleep

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