Windows 10: Intermittent Issue | Sleep Mode Freezing PC

Hi all!

I've been having this issue since updating to Version 1903. Entering sleep mode sometimes causes the pc to hang. A few times when this happens the fans start running at full blast.

I tried all the following:

- Updating BIOS;
- Updating Graphics Driver;
- Turning Power Management off in Intel MEI Device Settings;
- Updating Intel MEI Drivers and Firmware, Updating Intel Chipset Drivers;
- Turn off Hibernation mode; erasing hybersys.fil; consequently turning Hybrid Sleep off;
- Running Power Troubleshooting, which simply applies a default 'Balanced' plan;
- Selectively turned off high-CPU intensive services and the ones not needed on a Desktop PC;
- Running a complete scan with MalwareBytes as well as Windows Defender to exclude malware/cryptominer;
- Checking Event Viewer for Warnings and Errors related to system sleep/shut-down, and noticed that nothing is created past the 'hanging' point (trying to keep the screen on when sleep is supposed to start shows a frozen mouse pointer and an unresponsive system!);
- Finally, reset the whole system to factory mode, and reinstalled Windows 10 v1903.

Nothing has worked. I'm now tempted to call an exorcist, but before I light a few candles and dip my keyboard in holy water I'd like you experts to give this issue a shot. Internet is full with v1903 Sleep/Hibernation issues and I'm sure this version of Windows is to blame, but I wonder why is the issue intermittent and how can I find the culprit, since it's now becoming worse than a long - and boring! - game of Cluedo.

Thank you in advance for your kind help! ^___^

PS: It's worth mentioning that doing all of the above solving the PC not fully shutting down about 20% of the time and manual sleep mode freezing the PC every second time it was activated.

:)

 

Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.

 

system freezes up in sleep mode

system freezes up in sleep mode, one monitor on and the other a sleep. Can not wake up system without hard reboot. Any suggestions?

 

Sleep mode

Hi,

This issue with sleep mode could have happened due to corrupted or outdated drivers. To resolve your issue, we suggest that you update your drivers. You can follow the steps provided in this

article.

If the issue still persists, we also suggest that you change the settings in your Windows 10. You can follow the steps provided in this

article. This will give you steps to shut down, sleep, or hibernate your PC.

Update us with the result so we can further assist you.