Windows 10: Intermittent Keyboard Number Malfunction

Hello,


I've had this issue many times over the last six months where the numbers at the top of my laptop, Dell XPS, keyboard just fail, including their associated symbols. If I switch the device off and on then it seems to return to normal or if I simply leave it for a few hours. Have tried updating drivers to no avail and taken every update Microsoft and Dell have offered me. I happened to have created a keylogger program around the time this first happened, which successfully reports numbers being pressed but doesn't show them appearing in applications nor having any affect on the application, it only reports they've been pressed in terminal. I've tried opening the on screen keyboard but that also fails to fix the numbers problem but the symbols do work via that input. I'm very confused and haven't found a post that relates to this issue in any of my searches.


Thanks for any help

:)

 

Number pad that comes with Sculpt wireless keyboard.

Hi,

This problem may occur due to an outdated or corrupted device driver. For us to provide the best resolution possible, we'll be needing additional information:

• Is the number pad device visible on Device Manager?
• Is the wireless keyboard working on your computer?

Meanwhile, we suggest following the troubleshooting steps provided on this
article. It contains information and basic troubleshooting steps regarding keyboard problems in Windows.

We're looking forward to your reply.

 

number two stuck on keyboard

Hi,

Thank you for writing to Microsoft Community Forums.



This issue might be happening because of the faulty device.

1. Since when are you facing this issue?
   
2. Have you recently made any changes on the device?
   
3. What is the make and model number of the device?
   
4. Is this issue happening on Laptop or desktop keyboard?
   
5. Which Operating system is installed on your device?
   
   
   

Step 1: If the issue is causing with the faulty driver, run the Hardware Troubleshooter

1. Click on Start.
   
2. Search for Troubleshoot and click on it.
   
3. Click on Keyboard and Run the troubleshooter.
   

You may also refer the article to
fix issues related to keyboard in Windows.



Step 2: You can also try with “Onscreen keyboard” to check the working of numeric key.

1. Open run command (Windows and R key), type in
   OSK.
   
2. Use the numeric 2 and check the status.
   

If the issue is only with the specific numeric key (Number 2), I suggest you to check with the manufacturer for the further assistance.



Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Specific Keyboard Keys Malfunctioning

My keyboard keys have recently been malfunctioning. Sometimes, the keys do not register at all, and sometimes, it as to be pressed and held with force to register. Only a few select keys are effected, namely the: right arrow key, \, e, g, h, and 8 and 9 on the numerical keypad.

The keyboard was the factory keyboard included with my Asus X751LD laptop.

This started after I used a Java application. It is very unlikely to be a hardware issue, as the laptop was never moved or subjected to drops. Another possible factor is I have used Autosofted Keyboard Presser.

The keys function, although with lag, after startup, but stop working within a few seconds.

I have tried the following to no avail:

• Restarting
  
• Restarting in Safe Mode
  
• Updating keyboard drivers in Device Manager
  
• Updating Java
  

These sites did not help:

• Laptop keyboard occasionally, partially not responsive
  
• why Thinkpad T410s intermittent keyboard death?
  
• Occasionally Unresponsive Keyboard and Mouse
  

Does anyone know how to fix this?

(Was a pain typing this, makes me understand just how much I use the e key)

Edit:

I tested the keyboard with a Linux live CD. First time I booted, the keys will not registrar in a notepad app unless I repetitively press them around 20 times. I rebooted into Linux again, this time the keyboard worked OK, but missed keystrokes occasionally. In both situations it was the same keys as described above that were malfunctioning.

After rebooting into Windows, the keyboard functioned like the 2nd situation above (occasional missed strokes) for around 5min. Then no amount of pressing on the malfunctioning keys could make it register.