Windows 10: Intermittent problem with sleep mode

I have a Dell XPS 8900 running Windows 10 1803 and have a problem where the PC will enter sleep mode once or twice after a fresh boot, but subsequent sleep commands only turn off the monitor; the hard and CPU remain active. I tried closing all active windows and also logging off, but that doesn't help.

I have "fast startup" off. I turned on Hibernate and it works consistently, however now the Sleep command also puts the PC into Hibernate mode. I ran the built in troubleshooter on Power and also Hardware and Devices, but it found nothing to fix. Resuming from Hibernation is pretty slow and a problem when I need to access the PC when I get a phone call, etc. Suggestions appreciated *Wink

:)

 

Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.

 

Problem with SLEEP mode


I have a refurbished Dell OptiPlex, 8GB 64 bit and have a problem with using "Sleep" mode. It works when I click on SLEEP, but then, when I switch off my screen or my wifi mouse, it loads again. This did not happen with Windows 7.

Any ideas or suggestions please?

 

sleep mode

Hi disgruntledWC,

There could be other settings on your computer that triggers your computer to go on sleep even though the sleep settings is set to never. To ensure that the sleep and display settings are properly set, I suggest that you look into the Advanced Power Settings.
Follow these steps:

• Open Control Panel and click Power Options.
• On your preferred plan, click Change plan settings.
• Click advanced power settings.
• Expand Sleep option, and make sure to set the following:

Sleep after : Never

Hibernate after : Never

5. Click Apply, then OK.

Please check also the screen saver option.

• Navigate to Settings > Personalization > Lock screen.
• Click Screen saver settings.
• Set your Screen saver to None.
• Click Apply, then OK.

Once done, please observe if your computer still goes to sleep mode after a few minutes of inactivity.

Looking forward to your reply.

Regards.