Windows 10: internal cam

my hp internal camera will not come on

:)

 

Unable to use the external web cam.

Hi,

To assist you better, I would like to know the make and model of the computer and the web cam.

This issue may arise due to compatibility issues.

I suggest you to first disable the internal camera from the device manager and check if that helps to resolve the issue.

• 
  Right Click on Start menu and select
  Device Manager.
  
• 
  Expand the section beside "Imaging Devices".
  
• 
  Right-click on your webcam and choose
  Disable.
  

Please check if you are able to use the external web cam after disabling the internal cam.

Please do let us know the results. If you need further assistance, we will be glad to assist.

Thank you.

 

life cam hd3000

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I will definitely assist you, as per your query.

Let’s try to update the cam driver manually and check if it helps. Follow the below step:

• 
  Press (Windows key + X) and click on “Device Manager”.
  
• 
  Expand “Imaging Device”.
  
• 
  Right click on the Cam device and select
  update.
  
• 
  Once update is done, restart the computer.
  

If the issue still persist try the below method provided.

Method 2.

I would recommend you to go to the below provided link and download the latest updated cam driver and installed it in compatibility mode and let us know the status. Follow the below steps:

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

If the issue still persist, I would suggest you to wait for some time until Microsoft does not
release the Microsoft life cam HD3000 driver.

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

 

Web cam on Skype

Hi Martha,

Thank you for posting in Microsoft Community.

Have you updated the drivers for the web cam?

Does this issue occur only on Skype?

I suggest you to install the attest drivers from the manufacturer website and check if it helps.

To install the driver updates follow the below steps.

• 
  Open run command window( Windows key + R) and type devmgmt.msc
  
• 
  Right click on driver and select update driver software.
  
• 
  If the driver updates are not available install it from manufacture website.
  

Please reply to us with the status of the issue.

Thanks.