Windows 10: internal cd/dvd drive won't open

Lenova Ideacentre A340-221GM internal cd/dvd drive will not open. It's light comes on and it tries to open but cannot. is this a Windows 10 Home incompatibility? can't seem to find the right answer, just get the run-around.

:)

 

CD/DVD Internal and External Drives

My internal CD/DVD drive was working and now has stopped. I have also added two external CD/DVD drives. One drive is a Blu-ray and the other is a standard CD/DVD drive burner/writer etc. I have made sure Windows 10 is updated, I have also tried just update
the drivers and lastly, I have deleted the drives and restarted my system but nothing seems to work. Any suggestions.

 

CD/DVD drive (E will not open, it is detected

Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to update the drivers for CD/DVD drive by following the steps below and check if the issue persists.

• Press Windows key + R and select Device Manager from the list.
• Expand DVD/CD-ROM drives.
• Right click on the driver and select update driver software.
• Follow the on-screen prompts and to update the driver.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.

 

CD drive error

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

And it likely has something to do with the emulated drive you have listed there.