Windows 10: Internal laptop microphone stops working when I uninstall Asus Sonic Studio

I use screen capture software Camtasia 2018......

There is a known conflict between Camtasia and Asus Sonic Studio.

The error message in Camtasia reads.........."An error occurred in the Recorder: System Audio Setup Failed"


This link from Camtasia, shows that the fix is to uninstall Asus Sonic Suite, Asus Sonic Studio, and/or Asus Sonic Radar.

https://support.techsmith.com/hc/en...88-Camtasia-Windows-System-Audio-Setup-Failed


I did this and Camtasia did indeed work......FANTASTIC!

EXCEPT.................

The internal microphone on the laptop stopped working......Well it didn't work well.... it sounded very intermittent and broken up.

It would catch every other word AT BEST......
This is the case on recording platform be it Camtasia, Zoom, Loom or the standard Windows microphone recorder.


However, if you got up on top of the microphone and screamed, it would indeed pick up every single word...

It's as if uninstalling the sonic suite made the microphone far less sensitive....

Sooooooo, I reinstalled the Sonic Suite and the internal microphone did indeed return to good working order.......

But i have to uninstall it when i want to use Camtasia.....


This is not a sustainable work-around.


I need Camtasia....
I need my internal microphone

I do not need Asus Sonic Suite though it would be nice to have all 3 working together nicely...


The hardware is good....
I don't need Sonic Suite, I'm not a gamer.

I just need my internal microphone to work.


And I have to believe that my internal microphone can indeed work with the proper windows settings.


Please help and advise.


Gratefully,

Steve


Windows 10

Asus GL703GE gaming laptop
Intel i7-8750H

16 GB Ram

64-bit Operating System x64based processor

:)

 

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• I am sure that it is enabled, and set as default microphone
• all my windows updates are updated
• I updated all individual drivers that had anything to do with this internal mic in device manager
• I also tried uninstalling it and restarting my laptop
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All other sounds work (like songs, videos, movies), but it just refuses to pick up any sound. The main concern that I have is that the previous day, I had a zoom meeting and it was working perfectly, fast forward to yesterday and it suddenly stopped.

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