Windows 10: Internal optical drive seen as removable drive

Hi guys,

I've got a CQ62 running an AMD processor. It's working great in every way but one.

The internal CD/DVD burner is seen as a removable drive, and is inaccessible. Under Device Manager it's listed under Disk Drives, whereas normally it should be under DVD/CD Drives.

The drive is unusable in Windows, but I can boot from it, and a live Linux session sees the drive fine, as does WinPE. This seems to be a Windows installation problem.

Apparently the drive is seen as sata, not usb, because it doesn't show up in the Safely Remove utility.

I did the last registry hack at https://support.microsoft.com/en-au/...moveable-media. I've switched optical drives with a known-good. I updated the BIOS. No difference.

I'm running the 1809 version of Win10 x64.

Thanks

:)

 

Search Not Indexing Optical Drive

Thanks,

• When you mentioned D Drive, are you pertaining to a partition or a separate external drive? - D Drive = Solid State Drive; 1 of 2 internal drives (the other being an optical drive);
• Were you able to check if indexing was already completed? - Indexing completed on each attempt of rectification;
  
• In the meantime, we suggest that you run the Search and Indexing troubleshooter - Done prior to posting; useless! It does not find any problems.

 

Optical Drive

Hi ERNESTSMITHVM,

Boot into BIOS/UEFI and check that the Optical drive is listed there, if it is not then the Acer Tech has somehow not connected that drive correctly . . .

Otherwise, in Windows , open Device Manager - is hat drive listed at the top of the Hardware list?

 

Optical Drive missing

Hello,

To find Optical Drive, we recommend checking it on Device Manager. Here are the steps below:

• Press Windows key.
• Type and click Device Manager in Cortana search box.
• Click View.
• Select Show hidden devices.

Let us know how it goes.