Windows 10: Internet browser issue

Hi there, I have been having an issue for some months now. I will suddenly see a thick (1-2") block either top or bottom of my web browser. At the same time I can no longer use the browser and have to restart my machine to get rid of it. I use a laptop and docking station and run two monitors from it. The laptop remains closed.


After trying many different resolves for this extremely random issue I believe the problem is to do with running two monitors. When I disconnect one of the monitors the problem stops. However I now do not know how to resolve the problem so that I can use two monitors with my laptop. I am using Windows 10.


Has anyone heard of this issue before? And can anyone assist with problem solving? I am happy to provide further information on request (I am not very tech savvy and so can answer simple questions only I'm afraid!).


Many thanks and kind regards

ZsaZsabe

:)

 

Internet issues with Windows 10

Hello Bryan,

We are sorry to know that you are facing this issue. We'll certainly assist you with this.

Share this information to assist you better.

• Have you made any recent changes prior to this issue?
• Have you installed all the pending updates?
• What is the exact error message or code you receive?

I suggest you to follow the steps below and see if it helps:

Set Internet Explorer as default browser

I suggest you to set Internet Explorer as default web browser and restart the computer and see if it helps.

Disable Proxy

Sometimes using proxy to connect to the internet may cause issues while connecting to the network.

Follow the steps below to disable proxy:

• Press “Windows Key” + “R”.
• Type “inetcpl.cpl”.
• Go to Connection.
• Click on LAN Settings.
• Check the box which says Automatically detect settings.
• Uncheck the box under Proxy server.

Run Internet Connection Troubleshooter

Though you are able to use internet, there could be some problems or some settings which could have stopped Windows services to connect to the internet.

I suggest you to run the Internet connection troubleshooter to fix such issues, follow the steps below:

• Press Windows key + R
• Type Control
• Click on Troubleshooting
• Click on Connect to the internet
• Click on Next and follow the On-screen instructions

Hope this helps, get back to us if you need further assistance.

 

Error: "Internet Explorer is not responding" and "Website not responding" while accessing the browser on Windows 10

Hi,

Thank you for your response and information.

As Windows 10 as Microsoft Edge in-built browser, I suggest you to try that browser and check if this issue persists.

For the issues with Internet Explorer try the below and check if it helps.

Step 1: I suggest you to run the Internet Explorer Performance troubleshooter.

• Press Windows key, type troubleshooting
  and select it.
• Click on View all in the left pane.
• Click onInternet Explorer Performance and follow the onscreen instructions.

Step 2: I suggest you to turn off and on Internet Explorer and check if it helps.

Follow the below steps:

• Press Windows + R, type Control Panel
  and hit Enter.
• Click on Programs and Features.
• Click on Turn Windows features on or off from the left pane.
• Uncheck Internet Explorer, click on Ok.
• Restart the computer and repeat the same as above to place a check mark on Internet Explorer.

Hope it helps. Kindly update the status of this issue for further assistance.

 

Changing default browser to IE and wifi issues

Hi Ed,

Thank you for posting your query in Microsoft Community.



I suggest you to follow the steps below and check if it helps.

• 
  In desktop search, type default app settings and select the result.
  
• 
  Under Web browser, click the current browser (EDGE).
  
• 
  Choose Internet Explorer and set it as
  default.
  

Hope it helps.