Windows 10: Internet connection for apps

Discus and support Internet connection for apps in Windows 10 Network and Sharing to solve the problem; I'm currently dealing with issues with my internet connection. I have attempted to install games and recently I have tried to download Adobe but... Discussion in 'Windows 10 Network and Sharing' started by Grace0010, Mar 15, 2019.

  1. Grace0010 Win User

    Internet connection for apps


    I'm currently dealing with issues with my internet connection. I have attempted to install games and recently I have tried to download Adobe but although I have internet connection it appears that I am offline. I can access chrome, but I am unable to appear online in apps such as origin and creative cloud. if someone knows how to fix this it would be deeply appreciated

    :)
     
    Grace0010, Mar 15, 2019
    #1

  2. Windows 10 Internet Connectivity Issues with various programs

    Hi,



    Apologies for the late reply.



    Try the following steps:

    I would suggest you to run Internet Connectivity troubleshooter:





    Try the following steps:


    • Click "Search" and type "Troubleshooting" without quotes and hit enter.

    • Click “View All”

    • Select "Internet Explorer connection"

    • Click next to run the troubleshooter.



      Regards,
     
    Waseemulla S, Mar 15, 2019
    #2
  3. Internet connectivity

    Thank you for sharing more details. We would like to verify you are using the Windows Defender Firewall so we can isolate the issue. In some instances, the firewall is blocking the internet connection when using certain apps. At the same time, we also suggest
    the following methods below for initial troubleshooting.

    Step 1: Run the Windows App Troubleshooter. The troubleshooter can help identify
    and repair problems automatically.

    Step 2: Modify the connection settings in the Internet Options.

    • In the Windows search bar, type Internet Options.
    • In the Internet Options window, go to the Connections
      tab.
    • Under the Proxy server section, untick the Use a proxy server for your LAN.
    • Click OK then Apply and OK
      again to save changes.
    • Launch the apps and check if you are able to connect to the internet.

    After following these basic steps, let us know the outcome so we can give you additional help.

    Kind regards.
     
    Jennifer Cha, Mar 15, 2019
    #3
  4. Internet connection for apps

    Apps don't connect to Internet

    Hi Manuel,

    Thank you for posting in Microsoft Community.

    Sorry for the inconvenience caused to you.

    This usually occurs if you have connected to a proxy server or date and time is not set correctly according to your time zone. Let's try the following methods to fix this issue.

    Step 1: Check if the
    proxy server is enabled. If yes, I would suggest that you disable it.

    Follow the given below steps:

    • Click the Gearbox (settings)
      at the top right corner in Internet Explorer.
    • Click on Internet Options and select
      Connections tab.
    • Click on LAN settings and uncheck the box next to “proxy server for your LAN”.
    • Click OK to save and close the window.

    Step 2: Check if the date, time and time zone are set according to your time and time zone.

    The store app uses https instead of http which is used by other apps, so in order for the SSL handshake to proceed, the clock on the client and server needs to be correct.

    Follow these steps to set the date and time:

    • Press Windows key and type “Date and Time” in the search bar.
    • Click Change date and time button (To change the time zone click on time zone tab).
    • Click Apply and OK to save the date and time.

    Hope this will help you. Keep us posted with the status of the issue. We’ll be glad to assist if you need further assistance.

    Thank you.
     
    Azaruddin Syed, Mar 15, 2019
    #4
Thema:

Internet connection for apps

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