Windows 10: Internet connection freezes

Like the title says, my internet connection has been freezing constantly and I haven't been able to fix it through the basic Device Manager options. It's only this PC that gets this problem, my phone and other devices don't get this.

I use speedtest.net to check for problems since I am not that familiar with the technical side of computers and don't know what else to use. My specs are in the tab below and my driver is a Realtek 8812AE Wireless LAN 802.11ac PCI-E NIC.

If there's anything else I can do, please tell me. If you need it, I can show you a video of the speedtest in action. I get about 15.88 mb/s and suddently it freezes there and goes down to 15.87, 15.86 every 2-3 seconds, literally dropping the connection.

Thank you for your help.

:)

 

computer freezes then it restarts. The problem is that when it restarts, I can't connect to any internet connection at all.

Ever since Saturday, I've been using my HP touch-screen laptop and two hours later, it freezes then it restarts. The problem is that when it restarts, I can't connect to any internet connection at all. Then I turn it off and yesterday (Sunday) in the
afternoon, I turn it back on and it's connected to the internet. However, a few hours later, the same thing happened again! It freezes then restarts and again with the inability to connect to the internet! I would turn it off for a few hours and when I turn
it back on, it has internet but as I'm saying, it freezes and restarts and afterwards no ability to connect to internet. Can somebody please help me? I'd appreciate the help. Thanks

Original Title : HP laptop problem

 

NSU freezes internet connection

Yes,



I first had ovi suite on my computer. I uninstalled it and installed newest PC suite and still had the same problem. I've also tried to re insteall NSU separately and still the same.

 

...and how many other devices are connecting to the router, is it dual range 2.4 and 5?

 

This has only been happening for about 4-5 days. I've had this PC since December and nothing like this has happened before. My router is AC yes, and the devices are 3-4, depending.

 

Any new routers close to using same channel?

 

I don't think so? I don't quite know what you mean by that.

 

Ok I guess no one wants to help

 

Please be patient we are all volunteers and do have family as well if you have an Android phone get wifi analysts from play store and it will show if other routers are interfering with your signal

 

I have an iPhone unfortunately.

 

Download www.crewetown.co.uk/wireless.exe right click and choose run as administrator post results

 

Windows IP Configuration Host Name . . . . . . . . . . . . : DESKTOP-2RM47EJ Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Ethernet: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : deployment.local Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller Physical Address. . . . . . . . . : 70-4D-7B-27-B1-2E DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : YesWireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : 02-0C-43-00-C7-72 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : YesWireless LAN adapter Wi-Fi: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek 8812AE Wireless LAN 802.11ac PCI-E NIC Physical Address. . . . . . . . . : 00-0C-43-00-C7-72 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::f846:b9a5:45fe:f897%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 08 March 2017 08:46:02 Lease Expires . . . . . . . . . . : 09 March 2017 20:46:02 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 67112003 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-ED-35-DB-70-4D-7B-27-B1-2E DNS Servers . . . . . . . . . . . : 192.168.0.1 NetBIOS over Tcpip. . . . . . . . : EnabledTunnel adapter isatap.{D1B77ED1-75D5-4B3B-83DC-986688620E63}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTunnel adapter Teredo Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:34a9:ece7:3b:26cc:a9ed:966c(Preferred) Link-local IPv6 Address . . . . . : fe80::3b:26cc:a9ed:966c%2(Preferred) Default Gateway . . . . . . . . . : :: DHCPv6 IAID . . . . . . . . . . . : 318767104 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-ED-35-DB-70-4D-7B-27-B1-2E NetBIOS over Tcpip. . . . . . . . : Disabled Interface name : Wi-Fi There are 1 networks currently visible. SSID 1 : VM870591-2G Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : c0:ff:d4:49:e3:78 Signal : 71% Radio type : 802.11n Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54Profiles on interface Wi-Fi:Group policy profiles (read only)--------------------------------- <None>User profiles------------- All User Profile : VM870591-2G All User Profile : VM870591-5GPinging 194.119.131.66 with 32 bytes of data:Reply from 194.119.131.66: bytes=32 time=24ms TTL=53Reply from 194.119.131.66: bytes=32 time=27ms TTL=53Reply from 194.119.131.66: bytes=32 time=35ms TTL=53Reply from 194.119.131.66: bytes=32 time=32ms TTL=53Ping statistics for 194.119.131.66: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 24ms, Maximum = 35ms, Average = 29msPinging plus.net [212.159.9.2] with 32 bytes of data:Request timed out.Request timed out.Request timed out.Request timed out.Ping statistics for 212.159.9.2: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),Tracing route to cns1.uk.vianw.net [194.119.131.66]over a maximum of 30 hops: 1 7 ms 5 ms 2 ms routerlogin.net [192.168.0.1] 2 * * * Request timed out. 3 102 ms 118 ms 31 ms popl-core-2b-xe-804-0.network.virginmedia.net [62.255.65.225] 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * 30 ms 32 ms tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70] 10 29 ms 47 ms 33 ms g1-1-8-t40-br3.router.uk.clara.net [212.43.163.94] 11 27 ms 33 ms 33 ms tengige0-1-1-0-t6-ar14.router.uk.clara.net [195.157.3.110] 12 25 ms 25 ms 23 ms cns1.uk.vianw.net [194.119.131.66] Trace complete.These Windows services are started: Application Information Avast Antivirus Avast Firewall Background Intelligent Transfer Service Background Tasks Infrastructure Service Base Filtering Engine CDPUserSvc_3fe8d CNG Key Isolation COM+ Event System Connected Devices Platform Service Connected User Experiences and Telemetry Contact Data_3fe8d CoreMessaging Credential Manager Cryptographic Services Data Sharing Service DCOM Server Process Launcher Delivery Optimization Device Association Service DHCP Client Diagnostic Policy Service Diagnostic Service Host Distributed Link Tracking Client DNS Client Function Discovery Resource Publication Geolocation Service Group Policy Client HomeGroup Provider Human Interface Device Service IKE and AuthIP IPsec Keying Modules Intel(R) Dynamic Application Loader Host Interface Service Intel(R) HD Graphics Control Panel Service Intel(R) Management and Security Application Local Management Service Intel(R) Security Assist IP Helper IPsec Policy Agent Local Session Manager Network Connection Broker Network Connections Network List Service Network Location Awareness Network Store Interface Service NVIDIA Display Container LS NVIDIA LocalSystem Container NVIDIA Telemetry Container Origin Web Helper Service Plays.tv Update Service (PlaysService) Plug and Play PnkBstrA Power Print Spooler Program Compatibility Assistant Service Quality Windows Audio Video Experience Radio Management Service Remote Access Connection Manager Remote Procedure Call (RPC) RPC Endpoint Mapper Secondary Logon Secure Socket Tunneling Protocol Service Security Accounts Manager Security Center Server Shell Hardware Detection SSDP Discovery State Repository Service Steam Client Service Storage Service Superfetch Sync Host_3fe8d System Event Notification Service System Events Broker Task Scheduler TCP/IP NetBIOS Helper Themes Tile Data model server Time Broker User Data Access_3fe8d User Data Storage_3fe8d User Manager User Profile Service Windows Audio Windows Audio Endpoint Builder Windows Backup Windows Connection Manager Windows Driver Foundation - User-mode Driver Framework Windows Event Log Windows Firewall Windows Font Cache Service Windows Image Acquisition (WIA) Windows License Manager Service Windows Management Instrumentation Windows Presentation Foundation Font Cache 3.0.0.0 Windows Push Notifications System Service Windows Search Windows Time WinHTTP Web Proxy Auto-Discovery Service WLAN AutoConfig WorkstationThe command completed successfully.Microsoft Windows [Version 10.0.14393]Image Name PID Session Name Session# Mem Usage========================= ======== ================ =========== ============System Idle Process 0 Services 0 4 KSystem 4 Services 0 2,716 Ksmss.exe 436 Services 0 620 Kcsrss.exe 672 Services 0 2,428 Kwininit.exe 756 Services 0 1,512 Kcsrss.exe 772 Console 1 4,952 Kservices.exe 816 Services 0 5,884 Klsass.exe 828 Services 0 12,200 Kwinlogon.exe 868 Console 1 5,288 Ksvchost.exe 972 Services 0 15,760 Ksvchost.exe 108 Services 0 10,260 Kdwm.exe 616 Console 1 42,336 Ksvchost.exe 928 Services 0 204,256 Ksvchost.exe 692 Services 0 17,732 Ksvchost.exe 1044 Services 0 19,792 Ksvchost.exe 1156 Services 0 22,384 KNVDisplay.Container.exe 1308 Services 0 8,348 Ksvchost.exe 1328 Services 0 25,380 KigfxCUIService.exe 1452 Services 0 3,188 Ksvchost.exe 1460 Services 0 14,076 Knvxdsync.exe 1596 Console 1 17,160 Ksvchost.exe 1716 Services 0 6,828 Ksvchost.exe 1776 Services 0 6,560 Ksvchost.exe 1900 Services 0 11,336 KAvastSvc.exe 1948 Services 0 47,236 Kspoolsv.exe 1768 Services 0 8,952 KafwServ.exe 2132 Services 0 13,452 Ksvchost.exe 2284 Services 0 19,684 KPnkBstrA.exe 2292 Services 0 2,204 KdasHost.exe 2328 Services 0 13,888 KNvTelemetryContainer.exe 2344 Services 0 8,428 KOriginWebHelperService.ex 2368 Services 0 6,320 Knvcontainer.exe 2396 Services 0 11,552 Kplays_service.exe 2440 Services 0 15,684 Ksvchost.exe 2580 Services 0 4,880 Ksvchost.exe 2592 Services 0 16,412 KMemory Compression 2748 Services 0 125,584 Ksvchost.exe 3492 Services 0 3,836 Ksvchost.exe 3556 Services 0 8,424 Knvcontainer.exe 4664 Console 1 34,788 Ksihost.exe 4676 Console 1 20,332 Ksvchost.exe 4700 Console 1 28,584 KPresentationFontCache.exe 4716 Services 0 4,708 Ktaskhostw.exe 4748 Console 1 13,256 KRuntimeBroker.exe 5024 Console 1 50,732 Kexplorer.exe 4464 Console 1 94,788 KShellExperienceHost.exe 5252 Console 1 119,160 KSearchIndexer.exe 5408 Services 0 32,940 KSearchUI.exe 5448 Console 1 72,748 KRemindersServer.exe 5900 Console 1 8,940 KSkypeHost.exe 5932 Console 1 11,176 KSettingSyncHost.exe 6444 Console 1 9,860 KRtkNGUI64.exe 6224 Console 1 5,236 Knvspcaps64.exe 6656 Console 1 14,880 KNVIDIA Share.exe 2356 Console 1 18,956 KNVIDIA Share.exe 7232 Console 1 55,816 KNVIDIA Web Helper.exe 7348 Console 1 32,612 Kconhost.exe 7472 Console 1 4,504 KCUE.exe 5324 Console 1 86,876 Kfontdrvhost.exe 8252 Console 1 2,056 Kavastui.exe 8940 Console 1 27,008 Kjusched.exe 9028 Console 1 2,252 Kjhi_service.exe 9400 Services 0 2,064 KLMS.exe 5052 Services 0 4,648 Ksvchost.exe 10508 Services 0 1,544 Kisa.exe 10692 Services 0 5,072 KApplicationFrameHost.exe 7104 Console 1 25,708 Kdllhost.exe 2876 Console 1 4,744 KSteam.exe 3800 Console 1 177,020 Ksteamwebhelper.exe 8224 Console 1 116,416 KSteamService.exe 13588 Services 0 9,216 Ksteamwebhelper.exe 9120 Console 1 500,272 KSystemSettings.exe 9692 Console 1 4,668 KPeopleApp.exe 16948 Console 1 5,648 Kchrome.exe 14096 Console 1 186,932 Kchrome.exe 17556 Console 1 3,228 Kchrome.exe 11144 Console 1 3,516 Kchrome.exe 13220 Console 1 88,076 Kchrome.exe 7040 Console 1 198,704 Kchrome.exe 12924 Console 1 74,772 Kchrome.exe 2100 Console 1 119,476 Kchrome.exe 16636 Console 1 27,144 Kchrome.exe 15652 Console 1 420,552 KMicrosoft.Photos.exe 5192 Console 1 73,816 KInstallAgent.exe 17812 Console 1 11,084 KInstallAgentUserBroker.ex 8392 Console 1 8,448 KMusic.UI.exe 10360 Console 1 32,428 Kaudiodg.exe 10012 Services 0 12,540 Kchrome.exe 7380 Console 1 197,752 KSearchProtocolHost.exe 11024 Services 0 11,428 KSearchFilterHost.exe 16852 Services 0 7,180 Ksmartscreen.exe 7480 Console 1 22,940 Kwireless.exe 1660 Console 1 11,512 Kcmd.exe 3256 Console 1 3,508 Kconhost.exe 8376 Console 1 11,580 Ktasklist.exe 4776 Console 1 7,884 KWmiPrvSE.exe 6716 Services 0 8,584 K MTU MediaSenseState Bytes In Bytes Out Interface------ --------------- --------- --------- -------------4294967295 1 0 2455872 Loopback Pseudo-Interface 1 1500 5 0 0 Ethernet 1500 1 1433713707 46599558 Wi-Fi 1500 5 0 0 Local Area Connection* 2Querying active state...TCP Global Parameters----------------------------------------------Receive-Side Scaling State : enabled Chimney Offload State : disabled NetDMA State : disabled Direct Cache Access (DCA) : disabled Receive Window Auto-Tuning Level : normal Add-On Congestion Control Provider : none ECN Capability : disabled RFC 1323 Timestamps : disabled Initial RTO : 3000 Receive Segment Coalescing State : disabled Non Sack Rtt Resiliency : disabled Max SYN Retransmissions : 2 TCP Fast Open : enabled ===========================================================================Interface List 15...70 4d 7b 27 b1 2e ......Realtek PCIe GBE Family Controller 4...02 0c 43 00 c7 72 ......Microsoft Wi-Fi Direct Virtual Adapter 11...00 0c 43 00 c7 72 ......Realtek 8812AE Wireless LAN 802.11ac PCI-E NIC 1...........................Software Loopback Interface 1 7...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter 2...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface===========================================================================IPv4 Route Table===========================================================================Active Routes:Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.3 50 127.0.0.0 255.0.0.0 On-link 127.0.0.1 331 127.0.0.1 255.255.255.255 On-link 127.0.0.1 331 127.255.255.255 255.255.255.255 On-link 127.0.0.1 331 192.168.0.0 255.255.255.0 On-link 192.168.0.3 306 192.168.0.3 255.255.255.255 On-link 192.168.0.3 306 192.168.0.255 255.255.255.255 On-link 192.168.0.3 306 224.0.0.0 240.0.0.0 On-link 127.0.0.1 331 224.0.0.0 240.0.0.0 On-link 192.168.0.3 306 255.255.255.255 255.255.255.255 On-link 127.0.0.1 331 255.255.255.255 255.255.255.255 On-link 192.168.0.3 306===========================================================================Persistent Routes: NoneIPv6 Route Table===========================================================================Active Routes: If Metric Network Destination Gateway 2 331 ::/0 On-link 1 331 ::1/128 On-link 2 331 2001::/32 On-link 2 331 2001:0:34a9:ece7:3b:26cc:a9ed:966c/128 On-link 11 306 fe80::/64 On-link 2 331 fe80::/64 On-link 2 331 fe80::3b:26cc:a9ed:966c/128 On-link 11 306 fe80::f846:b9a5:45fe:f897/128 On-link 1 331 ff00::/8 On-link 2 331 ff00::/8 On-link 11 306 ff00::/8 On-link===========================================================================Persistent Routes: NoneThe requested operation requires elevation.Server: routerlogin.netAddress: 192.168.0.1Name: portal.plus.netAddresses: 212.159.8.2 212.159.9.2Aliases: http://www.plus.netHKEY_LOCAL_MACHIN...entVersion\Run Corsair Utility Engine REG_SZ "C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe" --autorun PlaysTV REG_SZ "C:\Program Files (x86)\Raptr Inc\PlaysTV\playstv_launcher.exe" --startup AvastUI.exe REG_SZ "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui SunJavaUpdateSched REG_SZ "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run OneDrive REG_SZ "C:\Users\cools\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background Steam REG_SZ "C:\Program Files (x86)\Steam\steam.exe" -silent Skype REG_SZ "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun THPanel REG_SZ "C:\Program Files (x86)\Thunder Master\THPanel.exe" /A

 

The Realtek 8812AE chip is notorious for being slow.
Okay first i would check if you are connected to the 5 Ghz Wifi, or 2.4 Ghz
Second from your spec page i see no wireless devices, or Bluetooth, so its prob your phone, that is interfering with the signal.
I read several places that the Realtek 8812AE only works on some 5 Ghz channels, i have no fix for you since Realtek has not made any drivers for Windows 10, so your prob using the Windows 10 drivers.

Last note, am i reading your spec right it says you only have a 350 psu, if that is true it could be the ram which are causing the freeze, if they do not get enough power, but i do not know the spec for the ddr4 ram, but i would say your a bit under powered, with only a 350 psu and a i7 GTX 1050 and the ram prob need 1.65v so any fluctuation in power will make your PC freeze, i know i have the same issue with my PC because of all the stuff i have in my case and my psu is a Corsair 650, i had to underclock my ram on my 2 PC or else if i was gaming or editing video's, my mouse would suddenly stop keyboard stopped, i still had the stuff i was doing on my screen but PC had frozen had to do a hard reset.

Last thing why are you only running 1600x900, does your monitor not support 1920x1080?

 

Okay i think i speak for everyone in here DO NOT DO THAT AGAIN, if you want us to help.
*Biggrin

 

Okay from the gibberish it looks like your not on the same subnet as your Router unless you did not post everything,
Could you click on the Windows icon then type cmd, when it appears right click run as administrator then type ipconfig /all
and post result