Windows 10: Internet connection issue

Discus and support Internet connection issue in Windows 10 Network and Sharing to solve the problem; Yesterday i wanted to connect a laptop to my connection. I mainly use a desktop but i wanted to connect the old laptop for certain things. Anyways, i... Discussion in 'Windows 10 Network and Sharing' started by hepme, Feb 26, 2021.

  1. hepme Win User

    Internet connection issue

    Yesterday i wanted to connect a laptop to my connection. I mainly use a desktop but i wanted to connect the old laptop for certain things. Anyways, i know nothing about this so i called a friend after i could not connect. We never got it sorted and tats fine, but he had me look at the ATT modem by typing the IP into the browser. I was instructed to check certain things on different tabs but nothing stuck out as wrong to him. He also had me pull the plug on the modem and that didn't work either. So we gave up and i just decided i will continue to just use my desktop. I also tried hitting the reset button on the modem this morning after seeing it is still doing it after turning it off last nite and still no joy.

    Heres the thing....i never touched a single setting on the modem settings and so i figure it must have something to do with rebooting the modem. Whats happening now with my desktop is when i try and go to various websites it will work at times and other times it won't i get a browser window with

    Hmm. Were having trouble finding that site. We cant connect to the server at If that address is correct, here are three other things you can try:
    Try again later.
    Check your network connection. If you are connected but behind a firewall, check that Firefox has permission to access the Web.

    The firewall is off and has always been. This happens with any site i try and access about 20% of the time. Sometimes it takes a second try to get there, sometimes 10 tries. Is there something else i can do to fix this? If u know ATT u know that calling them is a all day thing and rarely works anyways, not to mention the reps are usually either rude of clueless. So thats an absolute last resort. What might cause this? My connection has been 100% reliable for at least the last year or 2 straight till this.

    hepme, Feb 26, 2021

  2. Windows 10 Internet Connectivity Issues with various programs


    Apologies for the late reply.

    Try the following steps:

    I would suggest you to run Internet Connectivity troubleshooter:

    Try the following steps:

    • Click "Search" and type "Troubleshooting" without quotes and hit enter.

    • Click “View All”

    • Select "Internet Explorer connection"

    • Click next to run the troubleshooter.

    Waseemulla S, Feb 26, 2021
  3. Internet issues with Windows 10

    Hello Bryan,

    We are sorry to know that you are facing this issue. We'll certainly assist you with this.

    Share this information to assist you better.

    • Have you made any recent changes prior to this issue?
    • Have you installed all the pending updates?
    • What is the exact error message or code you receive?
    I suggest you to follow the steps below and see if it helps:

    Set Internet Explorer as default browser

    I suggest you to set Internet Explorer as default web browser and restart the computer and see if it helps.

    Disable Proxy

    Sometimes using proxy to connect to the internet may cause issues while connecting to the network.

    Follow the steps below to disable proxy:

    • Press “Windows Key” + “R”.
    • Type “inetcpl.cpl”.
    • Go to Connection.
    • Click on LAN Settings.
    • Check the box which says Automatically detect settings.
    • Uncheck the box under Proxy server.

    Run Internet Connection Troubleshooter

    Though you are able to use internet, there could be some problems or some settings which could have stopped Windows services to connect to the internet.

    I suggest you to run the Internet connection troubleshooter to fix such issues, follow the steps below:

    • Press Windows key + R
    • Type Control
    • Click on Troubleshooting
    • Click on Connect to the internet
    • Click on Next and follow the On-screen instructions

    Hope this helps, get back to us if you need further assistance.
    Rakesh Narayanaswamy, Feb 26, 2021
  4. Naveen_M Win User

    Internet connection issue

    Intermittent internet connection issues

    Hello Trevor,

    Thank you for posting your query on Microsoft community.

    There are some reasons that causes this error connection reset. Let’s try to identify the root cause and apply the appropriate solution to fix this.

    I suggest you to run the network troubleshooter first, and check if the issue persists. To run the troubleshooter, follow the below steps:

    1. Press ‘Windows + X’ key.
    2. Select ‘Control panel’
    3. In the search box, type ‘Troubleshooter’ and then click ‘Troubleshooting’
    4. Under ‘Network and Internet’ click on ‘Network adapter’ and click on ‘Next’ button.

    Try to update the network adapter and check if the issue persists.

    1. Press ‘Windows + X’ key.
    2. Expand the network and adapter’
    3. Right click on the device, and select ‘Update driver software’
    4. Restart the computer and check.
    5. You can also check for updates from the system manufacturer site.

    Check proxy settings by doing the below steps:

    1. Go to Control panel – Internet options.
    2. Click on ‘Connections’ tab.
    3. Click on ‘LAN settings’
    4. Uncheck ‘Use a Proxy server for your LAN’ check box, and click ‘Ok’

    I also suggest you to reset IP Address by following the below steps.

    1. Press Windows key, and type ‘Command prompt’
    2. Right click on it and select ‘Run as administrator’
    3. Type the following command without quotes, and press enter: ‘netsh winsock reset catalog’
    4. Restart the system once and check if the issue persists.

    Try to disable Kaspersky firewall and check if that helps

    1. Open the Kaspersky Internet Security program.
    2. Click the ‘Settings’ button.
    3. Click the ‘Firewall component’ option under Protection Center.
    4. Select the ‘Enable Firewall’ option to remove the check mark.

    Hope it helps. Please reach back if the issue persists.

    Thanks and regards

    Naveen M
    Naveen_M, Feb 26, 2021

Internet connection issue

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