Windows 10: Internet connection issues

Discus and support Internet connection issues in Windows 10 Network and Sharing to solve the problem; i have a surface 10. I am in China trying to connect to my local wifi. I continue to receive the error message “Your computer appears to be correctly... Discussion in 'Windows 10 Network and Sharing' started by Expat72, Jun 4, 2019.

  1. Expat72 Win User

    Internet connection issues

    i have a surface 10. I am in China trying to connect to my local wifi. I continue to receive the error message “Your computer appears to be correctly configured, but the device or resource ( is not responding.” I noticed others had this issue, i tried using the methods suggested to correct this issue and they do not work. When i restart my computer after typing in the multiple commands suggested, the internet works for maybe 10 seconds and then kicks me back off. Can anyone help me with this? Thanks!

    Expat72, Jun 4, 2019

  2. Windows 10 Internet Connectivity Issues with various programs


    Apologies for the late reply.

    Try the following steps:

    I would suggest you to run Internet Connectivity troubleshooter:

    Try the following steps:

    • Click "Search" and type "Troubleshooting" without quotes and hit enter.

    • Click “View All”

    • Select "Internet Explorer connection"

    • Click next to run the troubleshooter.

    Waseemulla S, Jun 4, 2019
  3. Internet Connectivity Issues

    So heres the deal. My brother who is behind the opposite wall of me is having internet issues. The router is here in my room and his internet is plugged into the Linksys E2000 via a wire going from it to an ethernet wall socket going to his room and into his computer.

    He has been having iffy internet for the past 2 days. Fixed it yesterday by rebooting now the problem has resurfaced.

    What we have tried:
    • Testing the ethernet cables with a tester. Passed
    • Tested onboard ethernet with known working cable (computer hooked up using my connections in my room) Passed
    • Checked to make sure there was no static IP address in IPv4 settings. Passed
    • Made sure the Network Connection wasnt full on disabled. Passed
    • Swapped the cable leading from the router to the wall outlet in my room. Passed and worked for a few minutes.
    With regards to that last bullet point, the computer is no longer getting internet again despite working for a few minutes. Testing the new cable again, tells us that pins 1 and 2 are "open". That is the second cable in a row that the tester is spitting this message out on.

    Any ideas guys? Im out of them.
    CrAsHnBuRnXp, Jun 4, 2019
  4. Naveen_M Win User

    Internet connection issues

    Intermittent internet connection issues

    Hello Trevor,

    Thank you for posting your query on Microsoft community.

    There are some reasons that causes this error connection reset. Let’s try to identify the root cause and apply the appropriate solution to fix this.

    I suggest you to run the network troubleshooter first, and check if the issue persists. To run the troubleshooter, follow the below steps:

    1. Press ‘Windows + X’ key.
    2. Select ‘Control panel’
    3. In the search box, type ‘Troubleshooter’ and then click ‘Troubleshooting’
    4. Under ‘Network and Internet’ click on ‘Network adapter’ and click on ‘Next’ button.

    Try to update the network adapter and check if the issue persists.

    1. Press ‘Windows + X’ key.
    2. Expand the network and adapter’
    3. Right click on the device, and select ‘Update driver software’
    4. Restart the computer and check.
    5. You can also check for updates from the system manufacturer site.

    Check proxy settings by doing the below steps:

    1. Go to Control panel – Internet options.
    2. Click on ‘Connections’ tab.
    3. Click on ‘LAN settings’
    4. Uncheck ‘Use a Proxy server for your LAN’ check box, and click ‘Ok’

    I also suggest you to reset IP Address by following the below steps.

    1. Press Windows key, and type ‘Command prompt’
    2. Right click on it and select ‘Run as administrator’
    3. Type the following command without quotes, and press enter: ‘netsh winsock reset catalog’
    4. Restart the system once and check if the issue persists.

    Try to disable Kaspersky firewall and check if that helps

    1. Open the Kaspersky Internet Security program.
    2. Click the ‘Settings’ button.
    3. Click the ‘Firewall component’ option under Protection Center.
    4. Select the ‘Enable Firewall’ option to remove the check mark.

    Hope it helps. Please reach back if the issue persists.

    Thanks and regards

    Naveen M
    Naveen_M, Jun 4, 2019

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