Windows 10: Internet Connection with Hello Face Pin

Hi All,I cannot set up my 4-digit log in pin once I accidentally removed it. The popup says:Apparently, I have internet connection! I confused with this problem.Please help me with that~Kind regards,Lulu

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Windows Hello does not save face or pin

Hi Angelo,



We'd like to learn more about your concern with Windows Hello so that we can provide the best resolution. We just have a few questions for you:

• 
  Did the PIN and the face recognition work properly before Creators Update?
  
• 
  Do you get an error message when you try to save your biometric data or your PIN? If yes, please provide a screenshot.
  
• 
  What troubleshooting steps have you tried so far?
  

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

Windows Hello does not save face or pin

We appreciate the information you've provided. Since you're on an Insider build, have you installed the latest Insider Build 16188? It's possible that a fix has been included for your concern with saving the PIN and
the biometric data, so if you haven't installed that yet, go to Settings >
Update & Security > Windows Update >
Check for Updates.



We also suggest that you remove the previous PIN before you try adding a new one. Just follow these steps:

• 
  Click Start.
  
• 
  Type Settings and press Enter.
  
• 
  Click Accounts.
  
• 
  Select Sign-in Options on the left side of the screen.
  
• 
  Click Remove under PIN on the right side of the screen.
  
• 
  Click Remove one more time to confirm.
  
• 
  Type your Microsoft account password to verify and click
  OK.
  

Once the old PIN has been removed, you should be able to add and save a new one, along with the biometric data for face recognition.



Let us know if you're able to save your PIN after following these steps.