Windows 10: Internet intermittentlly stops working for apps - Ping still functions.

Discus and support Internet intermittentlly stops working for apps - Ping still functions. in Windows 10 Network and Sharing to solve the problem; Greetings all. I was hoping someones google-foo is a little stronger than mine. Here is the scenario: ScenarioSetup: Lenovo W540 laptop with no... Discussion in 'Windows 10 Network and Sharing' started by LikeitornotYT, May 6, 2020.

  1. LIKEITORNOTYT
    LikeitornotYT Win User

    Internet intermittentlly stops working for apps - Ping still functions.


    Greetings all. I was hoping someones google-foo is a little stronger than mine. Here is the scenario:

    ScenarioSetup:

    Lenovo W540 laptop with no docking station. Issue also occurred with docking station
    Windows 10 Pro 64Bit, Version 1909 Build 18363.815 Fully Updated
    Ethernet cable connected to Netgear R8500 and then Motorola Surfboard Cable Modem on Spectrum Cable Issue also occurs using both the built in WiFi adapter as well as a Netgear A6100 adapter
    Laptop normally not rebooted and currently set to not go to sleep.
    Default install, fully activated and registered. While purchased with Win 7 and updated to 10 previously this is currently a fresh Win 10 install from media.


    Observation:

    System will work perfectly fine for about 2 days normally, although some days the issue occurs 2-3 times in one day.
    The issue starts with certain webpages not loading correctly. Missing images, page not formatted correctly, etc.
    Within a few minutes all webpages fail. This is seen in Chrome, Firefox and Edge all at the same time. Even 192.1.68.1.1 will not load.
    But it isn't just the browsers. Windows update, Issue Reporter and every single app that uses the Network stack fails to connect.
    EXCEPT: Using a cmd window, ping and nslookup still work perfectly fine testing out google.com, microsoft.com, facebook.com and etc. All pages resolve and ping without issue.
    Closing out browsers does not help. Re-seating Ethernet cable does not help. Rebooting router and modem does not help. Switching back and froth from Ethernet to wireless does not help. Rebooting the laptop fixes it 100% of the time.
    Going into the Task Manager didn't show any obvious issues. CPU/Memory/Network and everything else was in the 0%-5% range.
    No obvious failed services but I haven't done a complete stare and compare of every single one either.


    So anyone out there have any ideas? Basically it appears that all GUI based applications lose connectivity to the networking stack even though the basic networking stack is still functioning. I checked the event logs and there does appear to be one error that I thought was the culprit:


    Warning 5/1/2020 9:47:00 AM Tcpip 4231 None A request to allocate an ephemeral port number from the global TCP port space has failed due to all such ports being in use.

    This error led me down the path of port exaustion: https://deploymentresearch.com/fix-for-windows-10-exhausted-pool-of-tcpip-ports/


    But as far as I can tell netstat isn't showing it. unless I am just missing it.

    I checked the netstat output the next time it happened and it didn't seem to be exhausted but maybe I just don't know what I am looking at.

    Active Connections

    Proto Local Address Foreign Address State
    TCP 0.0.0.0:135 0.0.0.0:0 LISTENING
    TCP 0.0.0.0:445 0.0.0.0:0 LISTENING
    TCP 0.0.0.0:623 0.0.0.0:0 LISTENING
    TCP 0.0.0.0:5040 0.0.0.0:0 LISTENING
    TCP 0.0.0.0:5357 0.0.0.0:0 LISTENING
    TCP 0.0.0.0:7040 0.0.0.0:0 LISTENING
    TCP 0.0.0.0:7041 0.0.0.0:0 LISTENING
    TCP 0.0.0.0:16992 0.0.0.0:0 LISTENING
    TCP 0.0.0.0:49664 0.0.0.0:0 LISTENING
    TCP 0.0.0.0:49665 0.0.0.0:0 LISTENING
    TCP 0.0.0.0:49666 0.0.0.0:0 LISTENING
    TCP 0.0.0.0:49667 0.0.0.0:0 LISTENING
    TCP 0.0.0.0:49670 0.0.0.0:0 LISTENING
    TCP 0.0.0.0:49823 0.0.0.0:0 LISTENING
    TCP 0.0.0.0:50128 0.0.0.0:0 LISTENING
    TCP 127.0.0.1:4343 0.0.0.0:0 LISTENING
    TCP 127.0.0.1:4343 0.0.0.0:0 LISTENING
    TCP 127.0.0.1:50006 0.0.0.0:0 LISTENING
    TCP 192.168.1.21:139 0.0.0.0:0 LISTENING
    TCP 192.168.1.21:49806 52.179.224.121:443 ESTABLISHED
    TCP 192.168.1.21:49970 23.196.35.33:443 CLOSE_WAIT
    TCP 192.168.1.21:49971 23.196.35.33:443 CLOSE_WAIT
    TCP 192.168.1.21:49978 23.196.34.104:80 CLOSE_WAIT
    TCP 192.168.1.21:49979 23.196.34.104:80 CLOSE_WAIT
    TCP 192.168.1.21:49980 23.196.34.104:80 CLOSE_WAIT
    TCP 192.168.1.21:49981 23.196.34.104:80 CLOSE_WAIT
    TCP 192.168.1.21:49982 23.196.34.104:80 CLOSE_WAIT
    TCP 192.168.1.21:49983 23.196.34.104:80 CLOSE_WAIT
    TCP 192.168.1.21:49984 23.63.244.41:443 CLOSE_WAIT
    TCP 192.168.1.21:49985 72.21.91.29:80 CLOSE_WAIT
    TCP 192.168.1.21:49990 23.196.35.33:443 CLOSE_WAIT
    TCP 192.168.1.21:50675 199.127.204.100:443 FIN_WAIT_2
    TCP 192.168.1.21:50692 199.127.204.100:443 FIN_WAIT_2
    TCP 192.168.1.21:57469 199.127.204.100:443 FIN_WAIT_2
    TCP 192.168.1.21:64000 23.196.32.144:443 CLOSE_WAIT
    TCP [::]:135 [::]:0 LISTENING
    TCP [::]:445 [::]:0 LISTENING
    TCP [::]:623 [::]:0 LISTENING
    TCP [::]:5357 [::]:0 LISTENING
    TCP [::]:16992 [::]:0 LISTENING
    TCP [::]:49664 [::]:0 LISTENING
    TCP [::]:49665 [::]:0 LISTENING
    TCP [::]:49666 [::]:0 LISTENING
    TCP [::]:49667 [::]:0 LISTENING
    TCP [::]:49670 [::]:0 LISTENING
    TCP [::]:49823 [::]:0 LISTENING
    TCP [::]:50128 [::]:0 LISTENING
    TCP [::1]:50005 [::]:0 LISTENING
    TCP [::1]:50009 [::1]:50011 ESTABLISHED
    TCP [::1]:50011 [::1]:50009 ESTABLISHED
    UDP 0.0.0.0:3702 *:*
    UDP 0.0.0.0:3702 *:*
    UDP 0.0.0.0:3702 *:*
    UDP 0.0.0.0:3702 *:*
    UDP 0.0.0.0:5050 *:*
    UDP 0.0.0.0:5353 *:*
    UDP 0.0.0.0:5353 *:*
    UDP 0.0.0.0:5353 *:*
    UDP 0.0.0.0:5355 *:*
    UDP 0.0.0.0:59109 *:*
    UDP 0.0.0.0:59115 *:*
    UDP 127.0.0.1:1900 *:*
    UDP 127.0.0.1:49952 *:*
    UDP 127.0.0.1:59117 *:*
    UDP 192.168.1.21:137 *:*
    UDP 192.168.1.21:138 *:*
    UDP 192.168.1.21:1900 *:*
    UDP 192.168.1.21:49951 *:*
    UDP [::]:3702 *:*
    UDP [::]:3702 *:*
    UDP [::]:3702 *:*
    UDP [::]:3702 *:*
    UDP [::]:5353 *:*
    UDP [::]:5353 *:*
    UDP [::]:5355 *:*
    UDP [::]:59110 *:*
    UDP [::]:59116 *:*
    UDP [::1]:1900 *:*
    UDP [::1]:49950 *:*
    UDP [fe80::4df9:1e21:25b:9cca%12]:1900 *:*
    UDP [fe80::4df9:1e21:25b:9cca%12]:4


    The AB output also didn't seem to show any obvious programs sucking down ports:


    I attempted to manually clear the ports using netsh and seemed to get a possible error that suggested a reboot. Which we know the reboot fixes it. The CMD windows was run as admin so should have had all needed rights.


    Resetting Compartment Forwarding, OK!
    Resetting Compartment, OK!
    Resetting Control Protocol, OK!
    Resetting Echo Sequence Request, OK!
    Resetting Global, OK!
    Resetting Interface, OK!
    Resetting Anycast Address, OK!
    Resetting Multicast Address, OK!
    Resetting Unicast Address, OK!
    Resetting Neighbor, OK!
    Resetting Path, OK!
    Resetting Potential, OK!
    Resetting Prefix Policy, OK!
    Resetting Proxy Neighbor, OK!
    Resetting Route, OK!
    Resetting Site Prefix, OK!
    Resetting Subinterface, OK!
    Resetting Wakeup Pattern, OK!
    Resetting Resolve Neighbor, OK!
    Resetting , OK!
    Resetting , OK!
    Resetting , OK!
    Resetting , OK!
    Resetting , failed.
    Access is denied.

    Resetting , OK!
    Resetting , OK!
    Resetting , OK!
    Resetting , OK!
    Resetting , OK!
    Resetting , OK!
    Resetting , OK!
    Restart the computer to complete this action.


    So if anyone out there has any additional suggestions of what to check they would be greatly appreciated.


    So

    :)
     
    LikeitornotYT, May 6, 2020
    #1
  2. DEEPIKA GOWDA
    Deepika Gowda Win User

    Internet Explorer has stopped working

    Hi,

    Thank you for posting in Microsoft Community and being a part of Windows 10.

    I understand the inconvenience you are facing in accessing Internet Explorer on your device as it crashes.

    Do let us know:

    • If you have made any changes to the operating system that might have resulted in causing this issue?
    • If you were able to see any error code/ error message when Internet Explorer crashes?

    Try the below troubleshooting steps and check if it helps.

    Step 1: I suggest you to run the Internet Explorer Performance troubleshooter.

    • Press Windows key, type troubleshooting
      and select it.
    • Click on View all in the left pane.
    • Click onInternet Explorer Performance and follow the onscreen instructions.

    Step 2: I suggest you to perform some of the troubleshooting steps from the link below link, Turn off add-ons, Reset Internet Explorer Settings, Open the page in Compatibility View etc. and check if it helps:

    What to do when Internet Explorer isn't working

    Disclaimer: The Reset Internet Explorer Settings
    feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you
    use the Reset Internet Explorer Settings feature. Also re-enable the add-ons..

    Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.
     
    Deepika Gowda, May 6, 2020
    #2
  3. PAVAN_N
    Pavan_N Win User
    internet explorer has stopped working

    Hi Lawrence,

    Please answer these questions to assist you better.

    What is the exact error message you get?

    I suggest you to refer the link below and follow the troubleshooting steps suggested.

    What to do when Internet Explorer isn't working.

    http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-11

    Do let us know if Internet Explorer started working. Thank you.
     
    Pavan_N, May 6, 2020
    #3
  4. DEEPIKA GOWDA
    Deepika Gowda Win User

    Internet intermittentlly stops working for apps - Ping still functions.

    Apps Store Stopped functioning

    Hi Robert,

    As you are facing issues with accessing the Windows Store apps and Start menu, do not worry we will help you with this issue.

    Provide us additional information to assist you better with this issue:

    • Have you made any changes to the operating system that might have resulted in this issue?
    • What is the complete error message/ error code of this issue?

    Let us try the below troubleshooting steps and check if it helps.

    Method 1: I suggest you to run the
    Windows Store Apps troubleshooter.

    Windows Store Apps Troubleshooter,
    troubleshoots problems that may prevent Windows Store Apps from working correctly.

    Refer: Run the troubleshooter for Windows apps

    Method 2: I suggest you to Disable Proxy Settings

    Windows Store apps won't work properly if you are using a proxy server. You may disable the proxy server and check.

    Follow the below steps.

    • Press Windows Key + R to open
      Run       command, type inetcpl.cpl.
    • Under Internet Options, go to
      Connections       tab.
    • c. Click on the LAN Settings button.
    • Then uncheck the option Use a proxy server for your LAN.
    • Click Apply.

    Method 3: For issues with Start menu, run the troubleshooter from the Microsoft help article and check if it helps.

    Start menu troubleshooter

    After you've completed the troubleshooter, restart your device.

    Hope it helps. Get back to us with an updated status of accessing the Windows Store apps and Start menu for further assistance.

    Thank you.
     
    Deepika Gowda, May 6, 2020
    #4
Thema:

Internet intermittentlly stops working for apps - Ping still functions.

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