Windows 10: Internet/MS Office "not responding" message

Discus and support Internet/MS Office "not responding" message in Windows 10 Network and Sharing to solve the problem; 1. I purchased an HP computer in early 2018. (Intel ® Core ™i5-7500 cpu@3.4 ghz. 8GB Ram, 64 bit operating system) 2. Here's the problem -... Discussion in 'Windows 10 Network and Sharing' started by JeffG72, Jun 12, 2019.

  1. JeffG72 Win User

    Internet/MS Office "not responding" message

    1. I purchased an HP computer in early 2018. (Intel ® Core ™i5-7500 cpu@3.4 ghz. 8GB Ram, 64 bit operating system)

    2. Here's the problem - the internet (Firefox or Chrome) has been freezing up temporarily and giving me a “Firefox is not responding” for a few seconds up to a minute or more. The problem started at least by the first of 2019 if not before.

    a) Happens almost all the time on the internet.

    b) Does seem to affect Outlook at times immediately after closing Firefox or Chrome.

    c) When I minimized (or closed, not sure which) Outlook and tried to open Word the computer froze up and after waiting a minute or so I had to use a hard shut down and then reboot the computer to get to Word. I was not connected to the internet at the time.

    3. Here’s what I’ve done:

    a) Had our local tech guy do what he can – 4 times! And a second tech person here once but neither could not identify the problem.

    b) Had Mediacom here a couple of times; increased download speed from 100 to 200mb with no apparent improvement.

    c) Have tried starting Firefox in the safe mode, turning off hardware acceleration, uninstalled programs that might be interfering (antivirus) and repairing the Office application to no avail.

    Any ideas on what the problem is and how to solve it?

    JeffG72, Jun 12, 2019

  2. Quicken & MS Office 2010

    Hi William,

    Welcome to Microsoft Community and thank you for your interest in Windows 10.

    I understand the inconvenience that you are experiencing. I will definitely assist you.

    Try the commands and check if the MS Office is available on your computer. Try the below steps:

    • Press Windows + R and type winword.exe
      and hit enter.

    • If MS word open up MS Office is available on the system.
    If not, you have to install it again from the store.

    Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.
    Billion Debbarma, Jun 12, 2019
  3. Voyager Win User
    MS Office Apps not working after Windows 10 upgrade

    After upgrading to Windows 10, MS Office Apps (e.g. Excel, Word, etc) crash.

    The error message refers to excel.exe, which seems to be missing completely on my local setup.

    I tried copying the excel.bak.exe file and renaming it, but get the same error. Suggestions?
    Voyager, Jun 12, 2019
  4. Kari Win User

    Internet/MS Office "not responding" message


Internet/MS Office "not responding" message

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