Windows 10: Internet randomly stops working on PC (works fine on other devices)

I will assume you had networking up and running for a while, and have started to experience problems. I also assume you have no other devices using your router. If you have another device and it is experiencing networking problems, this solution probably won't help. If your network is a single device installation, the following steps could solve your problem.

Turn your computer off entirely (preferably, unplug the power cord from the wall as well). Unplug the Ethernet cable from both your computer and router and go to lunch. After you come back, DO NOT TURN ON YOUR COMPUTER. First, plug the Ethernet cable into your router; second, plug the Ethernet cable into your computer; third, plug the power into your computer; fourth, turn your computer on. Instantiating the OS should auto-configure your network card. You will see your router communicating this configuration -- probably by red and green lights flashing at the router. Wait at least 10 minutes for all the necessary configurations to establish continuity, and your networking should return to normal. If this solution does not prove satisfactory, there may be issues at the demarcation point. A DOS query of the routing table will reveal issues at the extranet. Below is the syntax for that command:


route [-f] [-p] [Command [Destination] [mask Netmask] [Gateway] [metric Metric]] [if Interface]]

ipconfig -a is another good command to use in diagnosing extranet issues

There is always the possibility that the Ethernet cable has developed resistance along the wire. Look for kinks in the cable and/or breaks in the sheathing. A new E6 cable between your computer and router would be a cheap solution and provide a superhighway for your communication.

 

None of that worked. Internet still goes off.

 

The question now becomes: is it a router issue or local? To check the router communication, just use a device you know communicates reliably over the net. Do you us VOIP to communicate on your landline home phone or watch Netflix by ROKU or use XBOX for gaming? If these peripheral devices communicate properly with the internet, the problem is local. If none of these devices can communicate, call your ISP. Check your router status for error lights. RED lights is generally an indication of errors. When in doubt about router issues, call your ISP. A forum like this cannot help efficiently with router issues.

 

To repair using dism /online /cleanup-image /restorehealth commands windows automatically tries to get the files needed thru windows update. You must have current internet for this or you must use the "dism restorehealth" command line specifying a location of source files such as an installation disk/usb drive. Dism /Online /Cleanup-Image /RestoreHealth /Source:c:\test\mount\windows /LimitAccess . Change Source*SadC): to the letter of the drive with the source files needed. Might try substituting startcomponentcleanup for "restorehealth" as well and then run the restore health option. Try running some ipconfig commands. ipconfig or ipconfig /all will list your adapters and current info on them such as connections, etc. Try running ipconfig /release and then ipconfig /renew. These will reset your adapter. To get to the power settings referred to earlier in this thread use device manager(right click start to access it). Click on network adapters and then right click the one you are using for your internet. Left click properties. Power management will have the "disconnect to save power when not in use". Untick this. While at the adapter properties check the driver to see if it is current. You can check for driver updates there. You can also type Network Connections in the search box. Click on the desktop application network connections. My laptop shows network connections/web results immediately but it changes to the destop application 04-1 network connections in a few seconds. When at network connections double click your ethernet connection to access the adapter settings in the status window. You will also have options to diagnose which should be done. Might also look to see if if you have IPv4 ethernet and/ or IPv6 ethernet. IPv6 is newer/faster but not all ISP's currently use it. If your provider does not supply IPv6 then you need to disable this version. To do this go to the bottom left of the ethernet status window that is open and click on properties. There you will find IPv4 and IPv6 listed. Untick IPv6 and see if this fixes your issues. Not sure if you have to restart to implement these changes. Always restart after sfc /scannow repairs and dism repairs.

 

It's my PC. My other devices work fine when the internet goes out for a few minutes. Works fine on my phone etc..

I don't have netflix, roku, xbox cant afford those. I only have a PC and phones connected to the internet.

My pc, ethernet cable, router are all pretty new.

 

I went to power management and unchecked the thing u said so ill report results later.

 

How do I know if my ISP uses ipv6 and how would I know if I should disable the ipv6 / ipv4

 

go to settings, then click on network and internet. Click on status in the left menu. Now on right side click on change connection properties. Scroll down to the bottom of the page to find properties listed. There you will see IPv4 connection and IPv6 if it is used also. Regardless you could untick IPv6 as stated in the previous post to see if this is the issue. All can use IPv4 but some can use the newer/faster IPv6 protocol. I assume you tried to reset the adapter using the ipconfig / (release& renew)commands in an elevated(administrator) command prompt

 

so i just uncheck ipv6?

yes i did release renew already and it didnt fix it

 

yes just untick IPv6 and then OK and try to connect ethernet. If it does not work you can go back and re-enable IPv6 and then OK to exit.

 

I unchecked it then pressed "OK" and the thing froze for a good 3 minutes. I did a troubleshoot on windows 10 and it fixed the problem. ipv6 is currently unchecked and I will report if internet randomly goes out. I usually get the weird internet outage on my pc every day, once or twice for a few minutes at complete random, even at idle use.

 

Hi, internet still randomly goes out on my PC only. It usually happens after I turn my PC on within the first 10 minutes it has the internet issue.

 

Just simple, normally overlooked, question. Is your version of windows authentic, valid, and activated?

 

Windows 10 64 bit, home edition
purchased from microsoft official website, 100% genuine.

i uninstalled my internet driver and reinstalled it from the official site and it still does the issue.

I noticed that around the first 5 - 10 minutes after I log onto my account on Windows, the internet stops working for <2 minutes.

I restarted my PC three times and each time the first 10 min my internet would go out on my PC only.

I can confirm its PC only and not any other device. The router / modem itself work 100% fine.

I ran full virus scans on several programs.

I uninstalled / reinstalled my ethernet drivers

 

update: so i cant visit my routers gateway
192.168.0.1 when the internet goes out

yet, i can go to the routers website on my phone just fine while my PC internet isn't working.

why does this happen? its very annoying especially while playing online games