Windows 10: Internet running very slow

That is what i'm paying for , just got ordinary broadband, was tested wireless, but i connected it yesterday, still had the same problem

 

I'm not understanding. If you are paying for 10mb and likely its up to 10Mb, love those suppliers, and when you tested you got 10.3Mb. Not following comment "but I connected yesterday, still had same problem"

 

sorry, i mean i connected with an ethernet cable yesterday, but still had the same slow running issue

 

Okay. Can you confirm the speed you are paying for is it 10Mb. Usually wired reports faster so I think you are at limit of connection, if it is 10Mb.

That means you have to focus on what is going on in your machine. Did you change or update your AV? Are you running multiple AV's?

 

Av hasn't changed. I tried switching it off anyway and it didn't make any difference

 

Did you do the Pingtest.net? Especially the Jitter part is important. What values did you get?

Did you reboot the modem?

Is it possible that the modem/router has assigned the same IP to another device before. That could cause some bad behavior.

It is really important to diagnose the actual connection to your ISP and further, then the modem and it's settings, after that we can start looking at the computer itself. Usually a Modem reset solves all issues, especially regarding response times.

 

ping 19ms
jitter 7ms
line quality b*

 

Ok that does not indicate any problems!

What AV and Firewall are you using? Have you tried to disable the firewall briefly?

 

I have avg Internet security which I disabled but made no difference. I took the advice of resetting the router, and after taking ages it won't setup! So Internet at all now on my pc

 

Nez could you also please confirm that actual speed you are paying for.

 

OH, so it seems like a router problem after all. It should not have any problems starting up if it's working properly.

Try to power off the router, then wait 5-10 minutes and power on again.

If it does not help, then do a full reset of the modem using the physical button found on the side.

If that does not help, then get a replacement modem.


EDIT: router = modem (just to clarify that I talk about the same device)

EDIT2: There can be multiple reasons for the modem not working:
1. It got hacked
2. It died of old age, has gotten an electric spike, or overheating/swollen capacitors
3. the storage is full of data logs
4. the RAM gets full because of too many entries gets loaded to memory

 

I phoned plusnet, they got it running again, and now everything appears to be ok. He did give an explanation of how everything can slow down even though it appears from all test results that the connection is ok, and how one device can be ok, like a playstation but not a pc. The problem with the acual reset was a side issue , something to do with incorrect ids and passwords that i had to go into the router settings to change

 

AWESOME! Happy networking again!