Windows 10: Internet Speed Faster in Safe Mode, Native Ookla App

Hello, hoping someone here can help me. I have spent days trying to figure this out. I am on Win10 Version 2004, all updates done. I have gigabit from my ISP, verified at the router, modem. In fact, when I run the native app Speedtest by Ookla I consistently see 960mbps. Using a wired connection.

However, whenever I test the speed in Firefox, Chrome, or Edge, the speeds are much slower. FF is fastest, usually coming in around 600 to 700mbps when using speedtest.net. When I test on fast.com or other sites including my ISP's, it normally comes in around 300 to 500mbps.

I do not understand why I see the speeds in the native app but NOT in the regular desktop environment. Normally I would think it is just the browsers are slower BUT when I restart the computer in safe mode, all the browsers suddenly pull down the same 960 speeds!

I have tried doing a clean boot, disabling and re-enabling services. Unplugged the power supply. Updated/reverted/re-updated the NIC drivers. Tried a DNS flush and SFC scan. Tried to reset the autotune feature. Turned off and on the Defender firewalls. Looked at what is using the Network resource, found nothing. I reset Firefox and Chrome. Set up a new user. Cleared cache, all temp files. Switched between full-duplex and not. Removed the NIC adapter completely and re-installed in device manager. No matter what I do, the speeds never show up in the regular desktop environment.

Can anyone help me with this? I am at my wits end. Again, the speed is seen in the Ookla app from the MS store. Also when the computer is in safe mode. I also verified I have the latest BIOS. Running a desktop computer, HP with AMD processor. Please help!

:)

 

Internet Speed Faster in Safe Mode, Native Ookla App

Hello, hoping someone here can help me. I have spent days trying to figure this out. I am on Win10 Version 2004, all updates done. I have gigabit from my ISP, verified at the router, modem. In fact, when I run the native app Speedtest by Ookla I consistently see 960mbps. Using a wired connection.

However, whenever I test the speed in Firefox, Chrome, or Edge, the speeds are much slower. FF is fastest, usually coming in around 600 to 700mbps when using speedtest.net. When I test on fast.com or other sites including my ISP's, it normally comes in around 300 to 500mbps.

I do not understand why I see the speeds in the native app but NOT in the regular desktop environment. Normally I would think it is just the browsers are slower BUT when I restart the computer in safe mode, all the browsers suddenly pull down the same 960 speeds!

I have tried doing a clean boot, disabling and re-enabling services. Unplugged the power supply. Updated/reverted/re-updated the NIC drivers. Tried a DNS flush and SFC scan. Tried to reset the autotune feature. Turned off and on the Defender firewalls. Looked at what is using the Network resource, found nothing. I reset Firefox and Chrome. Set up a new user. Cleared cache, all temp files. Switched between full-duplex and not. Removed the NIC adapter completely and re-installed in device manager. No matter what I do, the speeds never show up in the regular desktop environment.

Can anyone help me with this? I am at my wits end. Again, the speed is seen in the Ookla app from the MS store. Also when the computer is in safe mode. I also verified I have the latest BIOS. Running a desktop computer, HP with AMD processor. Please help!

- - - Updated - - -

Does anyone have any ideas? I have run MBAM, ADW, SAS, even Spybot and KIS Anti-rootkit. All come back clean.

 

Help with OOKLA Speedtest App for windows Ten

Hi Dean,

Millions of people each day are using a speed testing website or mobile apps to test their internet speed.

To help you resolve your concern, we suggest that you contact the
Ookla support for better assistance.

Do let us know if you have any other concerns.

 

Not yet installed Ookla speed test detected as installed by Microsoft Store

@BulldogXX Thank you for the response. Yes this is true.

Ookla however recommends using an App for the measurement of faster download speeds >100 Mb/s. In my experience this is true and you can get a variation of as much as 30%. I am trying to diagnose a minor issue with performance at the moment and the improved
accuracy is useful in this context.