Windows 10: Introducing Skype call recording

Brink · Sep 4, 2018

When we added video to Skype calls over ten years ago, the ability to share important moments with loved ones took a big step forward. Today, we’re introducing call recording to help capture special moments in a Skype call with your loved ones or record important meetings with your colleagues.

Call recording is completely cloud-based and is now available on the latest version of Skype and on most platforms, except Windows 10. Call recording is coming to Windows 10 with the latest version of Skype releasing in the coming weeks.

As soon as you start recording, everyone in the call is notified that the call is being recorded—so there are no surprises. If you are on a video call, Skype will record everyone’s video as well as any screens shared during the call. After the call, you can save and share the recorded call for the next 30 days.

How Skype call recording works

You can start call recording any time during a Skype call on both the desktop and mobile devices.

To start call recording on the desktop, at the bottom of the screen click the

sign, then select Start recording.

Start recording a call on desktop.

To start call recording on mobile, tap the

sign and then tap

Start recording.

Start recording a call on mobile.

On both desktop and mobile, a banner appears in your Skype screen letting everyone know you’ve started recording the call.

Call recording notification on desktop.

Call recording notification on mobile.

After the call, the recording is finalized and then posted to your chat where it is available for 30 days. You and everyone on the call can save the recording locally or share the recording to your contacts any time during the 30 days.

How to save a Skype call recording

To save a call on desktop, go to your chat and click

More options, and then select Save to Downloads to save to your downloads folder. You can also select Save as and navigate to the folder where you want it saved. The recording will be saved as an MP4 file.

Save a recorded call on desktop.

On mobile, just tap and hold the recorded call in the chat. When the menu is displayed, tap Save. The recording will automatically download and save to your device’s camera roll as an MP4 file.

Save a recorded call on mobile.

How to Share a Skype call recording

You can also share a recorded call from the chat. On desktop, click

More options and then select Forward.

When the Forward Message box is displayed, you can send to all the suggested contacts who you want to share the recorded call with.

To share a call recording on mobile, tap and hold the recorded call and then tap Forward.

When the Forward Message box is displayed, tap the suggested contacts who you want to share the recorded call with, and then, at the top of the screen, tap Send.

For more questions about call recording, read our support article. We also love to hear from you on the Skype Community, where millions of Skype users have registered to share their expertise, feedback, and Skype stories.
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Source: Introducing Skype call recording - now you can capture, save, and share special moments | Skype Blogs

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Ryan Fra · Sep 4, 2018

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

Type troubleshooting on the search box.

Click View all.

Select Recording Audio.

Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

Deepika Gowda · Sep 4, 2018

Skype "can't access sound card" for microphone

Hi,

As you are facing issues with accessing the microphone on Skype. Do not worry we will help you with this issue.

We appreciate your time spent in resolving the issue.

Do let us know if you have made any changes to the operating system prior to this issue?

Which version of Skype have you installed on your computer?

As a workaround, I suggest you to check if there are any updates for the Skype app in Windows Store. If so, try to install the updates and check if it helps.

Also, I recommend you to check with the settings in Skype app.

Step 1: Check configuration in Skype

Normally, you will receive the message about recording device error, if the microphone or the webcam is not configured properly in Skype.

To check configuration:

Open Skype and navigate to tools

Click options and check for sound device.

Step 2: Verify in the recording tab if the Microphone is enabled and working.

To check:

Click Start, click Control Panel

Click Soundand click Audio.

Hope it helps. Update us the status with the error message on Skype for further assistance.

Thank you.

SamuelLV · Sep 4, 2018

Skype for Business Recordings

Hi Robert, I would advise adjusting your recording options prior to starting the recording. The 480p video resolution will be optimal if you want to email it later. To reduce your recordings to the smallest possible size, follow the steps below:

- Settings icon in Skype for Business, click on Tools > Options

- Options screen, select Recording and change the video resolution to 480p. Click Ok to save the changes.

Windows 10: Introducing Skype call recording

Introducing Skype call recording

Introducing Skype call recording

Introducing Skype call recording

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