Windows 10: iPad air 2 locked to iCloud

Can anyone tell me I have my son's iPad but we can't use it because it's locked to iCloud with his email and password. I've tried to refresh it with iTunes still locked I tried calling apple they don't know how to unlock it I've tried nearly everything any suggestions please anyone

:)

 

iPad iTunes + iCloud

A friend of mine has an iPad that has been locked by ZVRS. ZVRS is a company that gives away free devices to deaf people. When she received the iPad, it was locked with an iCloud account. She has called customer services numerous times and they still refuse to remove the iCloud account. It's impossible to install anything on the iPad. She wants me to bypass/remove the iCloud account.


I told her I'd remove the account for a fee, but she won't be able to pay me in a couple of weeks. I was wondering is it possible to use two separate accounts? One for iTunes (download apps and stuff) and one for iCloud (lock the device until payment has been received). I know it sounds unethical, but I'm tired of people taking advantage of me.

 

Unable to access iPad Air on desktop computer running Windows 10

Hi Mike,

As you are facing issues with accessing the iPad Air on your computer, do not worry we will help you with this issue.

Provide us additional information to assist you better with this issue:

• What exactly happens when you try to access the iPad on your computer?
• Were you able to see any error code/ error message with this issue?
• How exactly are you trying to connect the device on computer?

This might be due to driver issues on your computer. Let us try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to check if there are any drivers with exclamatory mark in Device Manager.

• Press Windows + X keys from the keyboard, click on
  Device Manager.
• Check for the drivers with exclamatory mark in yellow triangle.
• If so, right click on the driver, click on Properties
  and check the device status.

Step 2: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Hope it helps. Get back to us with an updated status of accessing the iPad Air for further assistance.

Thank you.

 

ipad air

I cannot figure out how to connect my ipad air to my MS Account. Is this not possible? two computers, android phone connected fine, ipad... not so much