Windows 10: iPhone photo import failure. "Something went wrong"

Discus and support iPhone photo import failure. "Something went wrong" in Windows 10 Software and Apps to solve the problem; I have followed ALL the help advice I could find, but Windows Photos just fails every time, to import specific Photos and Movie clips into Windows10... Discussion in 'Windows 10 Software and Apps' started by FrustratedW10user1k, Jun 2, 2021.

  1. iPhone photo import failure. "Something went wrong"


    I have followed ALL the help advice I could find, but Windows Photos just fails every time, to import specific Photos and Movie clips into Windows10 from my iPhone SE. I am sick of this and seriously thinking of buying a Mac instead. Clearly Microsoft has no interest in making iPhone software work with Windows 10.

    :)
     
    FrustratedW10user1k, Jun 2, 2021
    #1
  2. Nikhar_K Win User

    iPhone photo import failure. "Something went wrong"

    Hi,



    Thank you for replying.



    As you have mentioned that the Photos app freezes when you try to import pictures, we would suggest you to try the steps mentioned below and see if that helps:



    1. Connect the iPhone to the computer.
    2. Press Windows key + X, and select
      Device Manager.
    3. Now, expand Portable Devices, right click on
      iPhone device and select Uninstall device.
    4. Now, click on Action and select
      Scan for hardware changes
      . This will install the drivers.


    Once the drivers are installed, try importing the photos.



    If the issue persists, we would suggest you to refer the steps mentioned in the article

    Fix problems with apps from Microsoft Store
    and see if that helps.



    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jun 2, 2021
    #2
  3. Javo Win User
    iPhone Photos import to Windows 10 PC not working

    I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

    I want to use it the following way

    1. connect iPhone via USB to my Windows 10 PC
    2. open Microsoft "Photos" app
    3. click in the upper right on import > add from the device over USB
    4. select all photos and click import

    4th step is where it fails, with no usable message.

    • I have set the device as trusted on iPhone
    • I mostly don't see it in My Computer, therefore I cannot just copy
    • I tried uninstalling every driver and iTunes software
    • Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
    • it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
    • iTunes can successfully copy entire phone.

      Other attempts
    • I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
    • I tried using iTunes for Syncing the Photos
      • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
     
    Javo, Jun 2, 2021
    #3
  4. Nikhar_K Win User

    iPhone photo import failure. "Something went wrong"

    iPhone photo import failure. "Something went wrong"

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand you get an error “Something went wrong”, when importing Photos from iPhone using Microsoft Photos App.



    Adding to GoBYU suggestions, here is some additional information that you may want to check.



    Since you are importing 1000’s of photos at a time, this could be the reason you are receiving the error. We would suggest you to importing the photos in batches of 250-300 photos at a time and see if it works for you.



    Couple of our users were also able to fix the issue by changing the file permissions for the Pictures folder. We can also try changing file permissions and see if that makes a difference. Please refer to the steps mentioned below:



    1. Right click on the Pictures folder and select
      Properties.
    2. Click on Security Tab, click on your username and click on
      Edit.
    3. Select Full Control check box and click on
      OK.


    However, if iCloud is enabled on your iOS device, you won’t be able to download your photos or videos. Your images exist on iCloud but not on your device. If you want to open or import these photos or videos to your PC, do so using the iCloud desktop
    app.



    For more information, see
    Import photos and videos from phone to PC
    .



    Let us know the results.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jun 2, 2021
    #4
Thema:

iPhone photo import failure. "Something went wrong"

Loading...
  1. iPhone photo import failure. "Something went wrong" - Similar Threads - iPhone photo import

  2. Keep getting "something went wrong" when I try to import photos

    in Windows 10 Network and Sharing
    Keep getting "something went wrong" when I try to import photos: The last 4 phones I have had, 3 Android and now an iPhone, have all had the same issues importing photos. The first time I connect it will start without an issue. Then at some point it stops and throws up a message that "something went wrong" Then I try to start again but it...
  3. Keep getting "something went wrong" when I try to import photos

    in Windows 10 Gaming
    Keep getting "something went wrong" when I try to import photos: The last 4 phones I have had, 3 Android and now an iPhone, have all had the same issues importing photos. The first time I connect it will start without an issue. Then at some point it stops and throws up a message that "something went wrong" Then I try to start again but it...
  4. Keep getting "something went wrong" when I try to import photos

    in Windows 10 Software and Apps
    Keep getting "something went wrong" when I try to import photos: The last 4 phones I have had, 3 Android and now an iPhone, have all had the same issues importing photos. The first time I connect it will start without an issue. Then at some point it stops and throws up a message that "something went wrong" Then I try to start again but it...
  5. iphone not importing photos - something went wrong message

    in Windows 10 Gaming
    iphone not importing photos - something went wrong message: I've plugged my phone iphone SE 2020 into my laptop hp as I usually do to import my photos to Windows Photos but keep getting the 'something went wrong' message. I've clicked try again and unplugged it, locked and re-locked etc to try and get it to work but no joy. After...
  6. iphone not importing photos - something went wrong message

    in Windows 10 Software and Apps
    iphone not importing photos - something went wrong message: I've plugged my phone iphone SE 2020 into my laptop hp as I usually do to import my photos to Windows Photos but keep getting the 'something went wrong' message. I've clicked try again and unplugged it, locked and re-locked etc to try and get it to work but no joy. After...
  7. Photo Import Error 'Something Went Wrong' - Try Again or Close.

    in Windows 10 Network and Sharing
    Photo Import Error 'Something Went Wrong' - Try Again or Close.: I have problem import the photos from iphone XR. Although I plug in with usb cable and window pops up about what will you do with this iphone, I choose import photo. It says 'Photo Import Error 'Something Went Wrong' - Try Again or Close." I have tried many times and changed...
  8. iPhone photo import failure. "Something went wrong"

    in Windows 10 Software and Apps
    iPhone photo import failure. "Something went wrong": On several iPhones I have, I am trying to import 1000's of pictures into Microsoft Photos. I get the "Something went wrong" error. The solution is to unselect the pictures it doesn't like and then the import works fine. How do I determine which one(s) to unselect? Is there a...
  9. 'Something went wrong' Importing from Iphone

    in Windows 10 Software and Apps
    'Something went wrong' Importing from Iphone: I have previously imported photos from my phone with no issue, and decided it was about time that that I imported some again. Last night I connected my phone, opened the photos app and began to import the images. I left it to do it's thing and I returned to this message. The...
  10. keeps saying "something went wrong" while importing Photos from phone

    in Windows 10 Support
    keeps saying "something went wrong" while importing Photos from phone: been using different cables, have resarted my pc and phone but every time it will say something went wrong. How do I fix?? 126382