Windows 10: IRQL GT ZERO AT SYSTEM SERVICE error

Hi,


Suddenly my laptop got bluescreen and this is the minidump:

https://drive.google.com/file/d/1u7iu24F41MQK-Nw47Wi_mh5umuUJteOM/view?usp=sharing


Please help me to check what error that i got


Thanks.

:)

 

STOPCODE: "IRQL GT Zero at System Service"

Receiving STOPCODE: "IRQL GT Zero at System Service" what does it mean? How do I fix it?

 

IRQL GT AT SYSTEM SERVICE

Hi Philippe,

Thank you for bringing up your query on Microsoft Community.

We regret the inconvenience caused to you.

• 
  When exactly do you get this message?
  
• 
  What is the complete error message you get?
  
• 
  Are you able to boot to the desktop?
  
• 
  Have you made any changes to the computer prior to this issue?
  

A blue screen error (also called a stop error) can occur if a problem causes your PC to shut down or restart unexpectedly.

The IRQL_GT_ZERO_AT_SYSTEM_SERVICE bug check has a value of 0x0000004A. This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.

Let us try the following steps check if it helps.

Step 1: Initially, I suggest you to start your computer in safe mode with Networking and check if the issue appears there as well. If it does not appear in safe mode with Networking place the computer in clean boot state
to identify the culprit program running in the background creating this error.

Safe Mode is a diagnostic mode that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started.

Refer: Start your PC in safe mode in Windows 10

Start your PC in safe mode in Windows 10

Step 2: Let us follow the steps suggested in the following article and check if ti helps in resolving the issue.

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope it helps.

Let us know the status, we are glad to assist you further.

 

IRQL GT AT SYSTEM SERVICE

How to fix this?

IRQL GT AT SYSTEM SERVICE

Tks