Windows 10: Is it possible to disable Audio descriptions in Movies & TV

Discus and support Is it possible to disable Audio descriptions in Movies & TV in Windows 10 Software and Apps to solve the problem; Hi, when i play an .mkv on Movies & TV Windows 10 app, all i can listen is the audio description of the movie. I click on "Show menu for subtitles and... Discussion in 'Windows 10 Software and Apps' started by luarpc, Nov 16, 2019.

  1. luarpc Win User

    Is it possible to disable Audio descriptions in Movies & TV


    Hi,

    when i play an .mkv on Movies & TV Windows 10 app, all i can listen is the audio description of the movie. I click on "Show menu for subtitles and audio" to select the subtitles or audio file, but can't select the audio file and can't disable Audio Commentary.

    Is there any way to disable it? If there's not, this Windows 10 app Movies & TV is useless!

    I have to use VLC or another media player.

    Thanks.

    :)
     
    luarpc, Nov 16, 2019
    #1

  2. 0xc00d4e85 in Movie & TV

    We're still looking into this, Stephane, as there's a possibility that the Movie & TV app can only support one format at a time. You may try to disable/re-enable the third-party audio driver on your PC and see if that helps. Follow these steps:

    • Open Device Manager.
    • Expand the Sound, video, and game controllers.
    • Right-click the third-party audio driver (e.g. Realtek audio driver), then click
      Disable.
    • Right-click it again, then click enable, then check if it addressed the issue.

    If the issue persists, then please send us a feedback regarding the Movie & TV app through out Feedback Hub so our software engineers will be able to look into this matter. Follow the steps provided here:

    Send feedback to Microsoft with the Feedback Hub app
    .

    Looking forward to hear from you.

    Regards.
     
    Vanessa Yar, Nov 16, 2019
    #2
  3. Yaqub K Win User
    Movies & TV app not working properly.

    Hi,

    I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

    • Press Windows Key.
    • Type Windows Powershell.
    • Right click on it and select Run as administrator.
    • Type in the following command to un-install Movies & TV App.
    get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

    Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

    Get Movies & TV - Microsoft Store

    Hope it helps.
     
    Yaqub K, Nov 16, 2019
    #3
  4. Paolo Mag Win User

    Is it possible to disable Audio descriptions in Movies & TV

    DTS audio is not playing on Movies&Tv

    Hi Abdul,

    A DTS audio file format is not supported by the Movies&Tv app which is why you're unable to play it. To better assist you, we suggest that you visit this

    link
    . From there you'll see all of the file formats being supported by the Movies&Tv app.

    Hope this information is helpful.
     
    Paolo Mag, Nov 16, 2019
    #4
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Is it possible to disable Audio descriptions in Movies & TV

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