Windows 10: Is there a newer version of the Intel HD Graphics 630 driver for the HP ENVY All-in-One -...

Discus and support Is there a newer version of the Intel HD Graphics 630 driver for the HP ENVY All-in-One -... in Windows 10 BSOD Crashes and Debugging to solve the problem; Microsoft told me that the driver for the Intel HD Graphics 630 is causing my crashes. I cannot find a newer version than the 23.20.16.4973 Rev.A.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Shreffey, Jan 4, 2021.

  1. SHREFFEY
    Shreffey Win User

    Is there a newer version of the Intel HD Graphics 630 driver for the HP ENVY All-in-One -...


    Microsoft told me that the driver for the Intel HD Graphics 630 is causing my crashes. I cannot find a newer version than the 23.20.16.4973 Rev.A. Intel has a newer version, 27.20.100.9079, but Intel says that the driver on the HP ENVY was customized and so I can only get an update from HP.


    How do I get a newer driver from HP?

    But is that even my problem?


    Prior to the Windows 10 May feature update 20H2 this desktop was rock solid.


    Since then it has been very unstable.

    Initially it was crashing consistently with DPC WATCHDOG violation

    Microsoft Support identified my Video drive as the culprit so I updated the NVIDIA GeForce GTX 950M to version 27.21.14.5671

    It seemed to be better but was still failing with DPC WATCHDOGs

    Another dump identified problems with the network driver.

    I updated my Realtek PCIe GbE Family Controller to version 10.45.928.2020 and the IntelR Dual Band Wireless-AC 3168 to version 19.51.31.1

    Today I had 9 bugchecks as listed below. Everything runs fine as long as both network adapters are disabled. If I enable one or the other the system can work for an hour or more or die in minutes

    The HP Support Assistant was no help. I had to get recent device drivers direct from the chip makers.

    Below the 9 bugchecks is a partial analysis by WinDbg

    Any ideas?


    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 0x0000000000000001, 0x0000000000001e00, 0xfffff8005a0fa320, 0x0000000000000000. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: c38f84f1-7e3d-4c1b-8a32-0996291fb278.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a 0x0000000000005100, 0xffff98c3c081c180, 0x00000000000000d0, 0x0000000000000800. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: cf545719-97c1-4549-a4db-ab351cdb91de.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 0x0000000000000001, 0x0000000000001e00, 0xfffff8004bafa320, 0x0000000000000000. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: a743e8a1-aa9a-415a-a997-d7d3ff76c5dc.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000139 0x000000000000001d, 0xffffa10a3234d740, 0xffffa10a3234d698, 0x0000000000000000. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 7667fc0b-1203-4bed-bbe3-e530199f419d.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 0x0000000000000000, 0x0000000000000501, 0x0000000000000500, 0xfffff80503efa320. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: db3aa191-6e4a-42bd-99cf-0d37e735079f.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 0x0000000000000001, 0x0000000000001e00, 0xfffff80750afa320, 0x0000000000000000. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 1509e613-6ccb-43f2-9d01-d6198059bf00.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 0x0000000000000001, 0x0000000000001e00, 0xfffff804558fa320, 0x0000000000000000. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 35b93463-b30d-44e0-9589-194b84b8d557.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e 0xffffffffc0000005, 0xfffff803229fcb52, 0x0000000000000000, 0xffffffffffffffff. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: f319a77a-dd5b-4203-b39d-c41474b0253f.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 0x0000000000000001, 0x0000000000001e00, 0xfffff80355afa320, 0x0000000000000000. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: d2dcaf61-e64c-42ce-9ca3-45e17ef53ae7.





    Microsoft R Windows Debugger Version 10.0.20153.1000 AMD64
    Copyright c Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\MEMORY2021-01-04_20-57.DMP]
    Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.


    ************* Path validation summary **************
    Response Time ms Location
    Deferred srv*
    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Kernel Version 19041 MP 8 procs Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
    Machine Name:
    Kernel base = 0xfffff800`59400000 PsLoadedModuleList = 0xfffff800`5a02a2b0
    Debug session time: Mon Jan 4 20:57:16.956 2021 UTC - 5:00
    System Uptime: 0 days 1:17:02.735
    Loading Kernel Symbols
    ...............................................................
    .......Page 3c5526 not present in the dump file. Type ".hh dbgerr004" for details
    .........................................................
    ................................................................
    .............
    Loading User Symbols
    PEB is paged out Peb.Ldr = 000000bb`1df51018. Type ".hh dbgerr001" for details
    Loading unloaded module list
    ..............
    For analysis of this file, run !analyze -v
    nt!KeBugCheckEx:
    fffff800`597f5780 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffd001`bafa7e20=0000000000000133

    Loading Dump File [C:\WINDOWS\MEMORY.DMP]
    Could not open dump file [C:\WINDOWS\MEMORY.DMP], Win32 error 0n2
    "The system cannot find the file specified."
    2: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    DPC_WATCHDOG_VIOLATION 133
    The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
    or above.
    Arguments:
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: fffff8005a0fa320, cast to nt!DPC_WATCHDOG_GLOBAL_TRIAGE_BLOCK, which contains
    additional information regarding the cumulative timeout
    Arg4: 0000000000000000

    Debugging Details:
    ------------------

    *************************************************************************
    *** ***
    *** ***
    *** Either you specified an unqualified symbol, or your debugger ***
    *** doesn't have full symbol information. Unqualified symbol ***
    *** resolution is turned off by default. Please either specify a ***
    *** fully qualified symbol module!symbolname, or enable resolution ***
    *** of unqualified symbols by typing ".symopt- 100". Note that ***
    *** enabling unqualified symbol resolution with network symbol ***
    *** server shares in the symbol path may cause the debugger to ***
    *** appear to hang for long periods of time when an incorrect ***
    *** symbol name is typed or the network symbol server is down. ***
    *** ***
    *** For some commands to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files such as the public OS symbols do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: TickPeriods ***
    *** ***
    *************************************************************************

    KEY_VALUES_STRING: 1

    Key : Analysis.CPU.mSec
    Value: 3483

    Key : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on BRUCE11

    Key : Analysis.DebugData
    Value: CreateObject

    Key : Analysis.DebugModel
    Value: CreateObject

    Key : Analysis.Elapsed.mSec
    Value: 3546

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 77

    Key : Analysis.System
    Value: CreateObject

    Key : WER.OS.Branch
    Value: vb_release

    Key : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key : WER.OS.Version
    Value: 10.0.19041.1


    ADDITIONAL_XML: 1

    OS_BUILD_LAYERS: 1

    BUGCHECK_CODE: 133

    BUGCHECK_P1: 1

    BUGCHECK_P2: 1e00

    BUGCHECK_P3: fffff8005a0fa320

    BUGCHECK_P4: 0

    DPC_TIMEOUT_TYPE: DPC_QUEUE_EXECUTION_TIMEOUT_EXCEEDED

    TRAP_FRAME: ffffc78100f0ec70 -- .trap 0xffffc78100f0ec70
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000800 rbx=0000000000000000 rcx=ffffc3bffcf3eb80
    rdx=ffffc3e1f0f87000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800596acd72 rsp=ffffc78100f0ee00 rbp=ffffc3bffcf3eb80
    r8=0000000000000000 r9=0000000000000002 r10=0000000000000000
    r11=ffffb086d042e0c0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up ei ng nz na pe cy
    nt!MiLockTransitionLeafPage+0x2a:
    fffff800`596acd72 488bd8 mov rbx,rax
    Resetting default scope

    BLACKBOXBSD: 1 !blackboxbsd


    BLACKBOXNTFS: 1 !blackboxntfs


    BLACKBOXPNP: 1 !blackboxpnp


    BLACKBOXWINLOGON: 1

    PROCESS_NAME: WerFault.exe

    STACK_TEXT:
    ffffd001`bafa7e18 fffff800`5983aa0c : 00000000`00000133 00000000`00000001 00000000`00001e00 fffff800`5a0fa320 : nt!KeBugCheckEx
    ffffd001`bafa7e20 fffff800`5966f9a3 : 00000c3a`490e193d ffffd001`baf55180 00000000`00000000 ffffd001`baf55180 : nt!KeAccumulateTicks+0x1c880c
    ffffd001`bafa7e80 fffff800`5966f48a : ffffb086`be6e40e0 ffffc781`00f0ecf0 00000000`00000000 ffffc3bf`fcf3eb80 : nt!KeClockInterruptNotify+0x453
    ffffd001`bafa7f30 fffff800`59727ef5 : ffffb086`be6e40e0 fffff800`597146b7 00000000`00000000 00000000`00000000 : nt!HalpTimerClockIpiRoutine+0x1a
    ffffd001`bafa7f60 fffff800`597f722a : ffffc781`00f0ecf0 ffffb086`be6e40e0 ffffb086`d042e740 00000000`00000000 : nt!KiCallInterruptServiceRoutine+0xa5
    ffffd001`bafa7fb0 fffff800`597f7797 : 00000000`00000800 00000000`00000000 00000000`00000000 00001f80`00000200 : nt!KiInterruptSubDispatchNoLockNoEtw+0xfa
    ffffc781`00f0ec70 fffff800`596acd72 : ffffd001`baf55180 fffff800`596937b0 00000000`00000000 00000000`00000001 : nt!KiInterruptDispatchNoLockNoEtw+0x37
    ffffc781`00f0ee00 fffff800`596ac87f : ffffc3bf`fcf3eb80 00000000`00000000 ffffc781`00f0ef80 00000001`00000001 : nt!MiLockTransitionLeafPage+0x2a
    ffffc781`00f0ee50 fffff800`5969a37d : 00007ff9`e7d20000 ffffc3bf`fcf3e900 ffffc781`00f0f608 ffffc781`00f0efe0 : nt!MiTryDeleteTransitionPte+0x1f
    ffffc781`00f0ee80 fffff800`5969ad6e : 00000000`00000000 ffffc781`00f0f590 ffffc3bf`fcf3f000 ffffc781`00f0f4e0 : nt!MiDeletePteRun+0x157d
    ffffc781`00f0f090 fffff800`5960bedd : 00000000`00000000 ffffb086`d042e740 ffffc781`00f0f4e0 ffffc3bf`fcf3eff8 : nt!MiDeleteVaTail+0x6e
    ffffc781`00f0f0c0 fffff800`5960bafb : ffffc3e1`00000000 ffffb086`d042e740 ffffc781`00000000 ffffc781`00f0f530 : nt!MiWalkPageTablesRecursively+0xc6d
    ffffc781`00f0f160 fffff800`5960bafb : ffffc3e1`f0efff38 ffffb086`d042e740 ffffc781`00000001 ffffc781`00f0f540 : nt!MiWalkPageTablesRecursively+0x88b
    ffffc781`00f0f200 fffff800`5960bafb : ffffc3e1`f0eff000 ffffb086`d042e740 ffffc781`00000002 ffffc781`00f0f550 : nt!MiWalkPageTablesRecursively+0x88b
    ffffc781`00f0f2a0 fffff800`5965de6b : 00000000`00000000 ffffb086`d042e740 00000000`00000003 ffffc781`00f0f560 : nt!MiWalkPageTablesRecursively+0x88b
    ffffc781`00f0f340 fffff800`5969b991 : ffffc781`00f0f4e0 ffffb086`00000000 ffffc3bf`00000002 00000000`00000000 : nt!MiWalkPageTables+0x36b
    ffffc781`00f0f440 fffff800`5966baf0 : 00000000`00000001 ffffc781`00000000 ffffb086`d042e590 ffffb086`c9ddf080 : nt!MiDeletePagablePteRange+0x4f1
    ffffc781`00f0f750 fffff800`59a35c99 : ffffb086`d02d7140 00000000`00000000 ffffb086`00000000 ffffb086`00000000 : nt!MiDeleteVad+0x360
    ffffc781`00f0f860 fffff800`59a35330 : ffffb086`d02d7140 ffffb086`cb196270 ffffb086`c9ddf080 00000000`00000000 : nt!MiUnmapVad+0x49
    ffffc781`00f0f890 fffff800`59a335ff : ffffb086`d02d1a60 ffffb086`d02d1a60 ffffb086`d02d7140 ffffb086`d042e0c0 : nt!MiCleanVad+0x30
    ffffc781`00f0f8c0 fffff800`59a5d6e4 : ffffffff`00000000 ffffffff`ffffffff 00000000`00000001 ffffb086`d042e0c0 : nt!MmCleanProcessAddressSpace+0x137
    ffffc781`00f0f940 fffff800`59b06596 : ffffb086`d042e0c0 ffffe68a`1ff71730 ffffc781`00f0fb90 00000000`00000000 : nt!PspRundownSingleProcess+0x20c
    ffffc781`00f0f9d0 fffff800`59ad22e8 : 00000000`c000041d 00000000`00000001 00000000`00000000 000000bb`1df52000 : nt!PspExitThread+0x5f6
    ffffc781`00f0fad0 fffff800`59667fb7 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSchedulerApcTerminate+0x38
    ffffc781`00f0fb10 fffff800`597f9d20 : 00007ff9`e7d20000 ffffc781`00f0fbc0 ffffc781`00f0fd00 ffffc781`00000000 : nt!KiDeliverApc+0x487
    ffffc781`00f0fbc0 fffff800`597f62bf : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : nt!KiInitiateUserApc+0x70
    ffffc781`00f0fd00 fffff800`598071b5 : 00000e8c`40000a00 00000000`00000000 ffffc781`00f0fec0 ffffc781`00000000 : nt!NtRaiseException+0x13f
    ffffc781`00f0fe40 00007ff9`e8497d12 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
    000000bb`1ddbdc20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`e8497d12


    SYMBOL_NAME: nt!KeAccumulateTicks+1c880c

    MODULE_NAME: nt

    IMAGE_NAME: ntkrnlmp.exe

    STACK_COMMAND: .thread ; .cxr ; kb

    BUCKET_ID_FUNC_OFFSET: 1c880c

    FAILURE_BUCKET_ID: 0x133_ISR_nt!KeAccumulateTicks

    OS_VERSION: 10.0.19041.1

    BUILDLAB_STR: vb_release

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    FAILURE_ID_HASH: {65350307-c3b9-f4b5-8829-4d27e9ff9b06}

    Followup: MachineOwner
    ---------

    :)
     
    Shreffey, Jan 4, 2021
    #1
  2. NIKHAR_K
    Nikhar_K Win User

    Unable to detect Intel Graphics 630 drivers

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I appreciate the efforts taken by you in resolving the issue. I understand that Intel HD Graphics 630 drivers are not getting detected on your computer.



    As you have mentioned that you get an error no compatible device found when trying to update driver, I would suggest you to check if there is any hidden device for Intel HD Graphics 630 in the Device Manager. Refer the steps mentioned below:



    1. Press Windows key + R. This will open
      Run. Alternatively, you can go to Start and search for Run.
    2. In Run dialog box, type devmgmt.msc and hit
      Enter.
    3. Click on View and click on
      Show hidden devices      .
    4. Go to Display adapters and expand it.
    5. Now, check if Intel HD Graphics driver is listed as
      greyed out device.
    6. If you see the Intel HD Graphics driver, right click on the driver and select Update Driver.
    7. Restart the PC.


    I would also suggest you to check in BIOS if the option for Integrated Graphics is disabled. If the option is disabled, I would suggest you to enable and check.



    Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems
    resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.




    Let us know how it goes.

    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 4, 2021
    #2
  3. THIAGOBARBOSA9
    ThiagoBarbosa9 Win User
    Black screen after installing Intel HD Graphics 630 driver

    The screen turns black as soon as Intel HD Graphics 630 drivers are updated.

    All other drivers are installed and updated.

    Everything works normally until the driver is being installed. During the installation process the screen goes black. The cursor does not appear and the keyboard is still lit.

    Whenever i restarted the laptop, after the windows loading screen, the screen goes back to black. The solution is to enter safe mode and uninstall the HD Graphics 630 driver, therefore
    using the Microsoft Basic Video Adapter.

    However, with this basic driver, the laptop performance drops in applications that require graphics processing, making it impractical to use in such situations.

    I tried these possible solutions:

    • I tried to install several versions of the driver, which were available on the dell website itself or on the intel website, and all of them had a black screen during the installation.
    • I disabled Windows Update because it was Installing the driver automatically and the screen was turning black after a few minutes, so it doesn't work too.
    • I have also completely uninstalled the nvidia and intel drivers using DDU and tried to install hd graphics 630 drivers, but the black screen still persists.
    • Tried to update using the device manager. Same thing, screen still turns black.
    • I also tried to use an external monitor to see if there was video, the issue persists.
    • I already contacted dell and intell support, noboby seems to have a solution.

    Laptop: Dell Inspiron 15 Gaming 7567
    Windows 10 Pro version 1903
    Bios version 1.10.0
    Intel HD Graphics 630
    NVIDIA GeForce GTX 1050 Ti
    Intel Core i7-7700HQ
     
    ThiagoBarbosa9, Jan 4, 2021
    #3
  4. DEEPAKY
    Deepaky Win User

    Is there a newer version of the Intel HD Graphics 630 driver for the HP ENVY All-in-One -...

    Windows 10 Keeps Downgrading Intel HD Graphics Driver

    Hello,

    I have HP laptop with Intel® HD Graphics 530. HP, like any other computer manufacturer, provides driver support for about two years. HP has stopped updating Intel HD graphic driver for my laptop. However, Intel is still providing necessary and in some cases
    critical updates for this driver.

    The issue I am facing is that whenever I install the latest version of the driver from Intel website, Windows 10 immediately downloads an older version from HP and downgrades the driver with the old version from HP. For example, the latest version from HP
    is 20.19.15.4360 (15.40.18.4360). But the latest version from Intel has 15.40.28.4501. I think the problem is with driver version number provided by HP. The latest driver from HP is actually 15.40.18.4360 but HP lists it as 20.19.15.4360 which is wrong
    and that's why Windows 10 thinks that 20.19.15.4360 (15.40.18.4360) version from HP is newer than 15.40.28.4501 version from Intel. Thus, Windows 10 downloads and downgrades it.

    I have tried "Show or hide updates". But it doesn't show Intel graphic driver so I cannot hide this update from Windows. Could you please do something about it so that Windows 10 recognizes correct latest version of the driver from Intel and not downgrade
    it?

    Thank you.
     
    Deepaky, Jan 4, 2021
    #4
Thema:

Is there a newer version of the Intel HD Graphics 630 driver for the HP ENVY All-in-One -...

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