Windows 10: Is there a way to get my game back for free?

I bought Minecraft Windows 10 Edition to play with my little brother, but about a month later I did a factory reset on my pc and it made me have to buy it off the store again. Is there anyway to get it back without paying?

:)

 

Full screen games

Hi,

Thank you for posting your query on Microsoft Community.

I understand your concern and will assist you to resolve this issue. I need some more information to help you in better way.

• • • • What is the game you are referring to?
        
      • 
        What is the make and model of computer?
        

I would suggest you to check whether the game is compatible with windows 10 or not.

In order to check the compatibility, I would suggest you to check with compatibility center link

https://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home?Length=0

I suggest you to install the Game in compatibility mode and check if it helps.

Method 1: Compatibility mode

Follow the steps below on how to install Game in compatibility mode:

1.　Download the Game from the manufacturer’s website and save it on your local disk.

2.　Right click on the setup file of the driver and select "Properties".

3.　Select "Compatibility" Tab.　

4.　Place a check mark next to "Run this program in Compatibility mode" and select operating system from them drop down list.

5.　Let the Game install and then check the functionality.



Method 2:

If the issue persist download latest display driver from the computer manufacturer website.



Hope this information helps. Post back with updated issue details for further help.



Thank you.

 

installing a game

Hi,

Thank you for posting your query in Microsoft Community.
We regret the inconvenience caused to you.


Please try the steps given below and check if the issue persists:

Step 1:

I suggest you to right click on the game and try to run as administrator and check.

Step 2: if that doesn't help I suggest you to install game in compatibility mode and check:

Follow the steps below on how to install game in compatibility mode:

1. Download the game from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the game and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the game install and then check the functionality.

Hope this helps.

Thank you.

 

Black Bars in Game

Hi Ahmed,

Thank you for posting your query in Microsoft Community. We understand the inconvenience caused and appreciate the steps taken to solve the issue.

I suggest you to install the game in compatibility mode by following the steps provided below and check if it helps.

• Download the setup files for the game and save it on your local disk.
• Right click on the setup file of the game and select
  “Properties”.
• Select “Compatibility” Tab.
• Place a check mark next to“Run this program in Compatibility mode” and select operating system from the drop down list.
• Let the game install and then check thefunctionality.

Hope this helps. Keep us posted on the status for further assistance.