Windows 10: ISO Disaster

Very short version of very long story: Dell Support Assist has a bothersome error on my computer. I even got my ticket promoted to a very high (if not the highest) support level. Much time spent to trying to fix this; Dell finally said either do an ISO or send your computer to us.

1. Created an ISO on my computer, which crashed at the end, with the usual full-page message about gathering some data and restarting. As has been usual when I have seen that, it does not restart, so I did, which led to a failure to install the ISO, plus many other serious problems. I eventually was able to recover.

2. Created a bootable USO on my wife's computer, tried to run it on mine; did not work. I would restart, choose to boot from a USB, proceeded, ended up back in Windows, ISO never ran. Tried on two USB 3 slots, one USB 2, never worked.

3. Tried three or four times for a Clean Boot; never got there, always returned to standard restart.

Gave up trying, decided to post here. Before doing that, found that sometime today, Firefox started doing a look-up for every URL, and when I started this forum session, I saw a lookup for Google.com. Also found that I could not update DSclock.exe or replace/install it. I have not been aware of any Windows problems other than the Support Assist, although I have not been doing anything complex and have not run many programs recently.

I do have a Macrium Reflect full backup from last Monday. As I started trying to install the ISO the next day, I saw no reason to create a new one, and I don't actually know if Windows has since been damaged, nor, if it has, when that might have happened.

What do I do now to get out of this?

A moment later: Clicked on Preview, was delayed by a "Looking up cse.google.com". Probably happen again when I click on Submit, as I am, as is usual, using Firefox with its new lookup problem. Looked up that URL in Edge, may well be the cause of all the delays.

:)

 

Need ISO maker

I tried imgburn followed step by step and it sucks ...burned an image supposed to be ISO endend up in UDF ..not auto executable and scraped a dvd for it. Gonna try alcohol thx

 

Need ISO maker

Um, feel free to correct me if I'm wrong, but isn't UDF the DVD format?

"The name ISO is taken from the ISO 9660 file system used with CD-ROM media, but an ISO image might also contain a UDF file system."

ISO image - Wikipedia

 

wont boot into ISO file?

hm I used nero and put the iso on there like anything else
ill try your suggestions with the .nrg file I no longer have the .iso (threw away)
i was just curious