Windows 10: Issue installing iTunes

Discus and support Issue installing iTunes in Windows 10 Installation and Upgrade to solve the problem; My Windows PC updated today and I have been unable to open iTunes since. So I uninstalled iTunes and attempted to reinstall, I have had a variey of... Discussion in 'Windows 10 Installation and Upgrade' started by mumrules, May 16, 2020.

  1. mumrules Win User

    Issue installing iTunes

    My Windows PC updated today and I have been unable to open iTunes since. So I uninstalled iTunes and attempted to reinstall, I have had a variey of error messages and I have searched them all, some of the suggestions were too scary for me to attempt.

    I have using the Microsoft Program install and uninstall program removed everything relating to iTunes. I followed the advice from posts on Apple and the last one on Microsoft where the advice was to delete all apple, iTunes, Bonjour etc files and folders.

    I have finally managed to download iTunes but now when I try to install the error message is There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.

    One suggestion was to run the Apple Software updater - this gives the error message that it is only valid for products that are currently installed.

    The next thing I tried was the suggestion that I install QuickTime Player - this I have done but iTunes will still not install.

    When I initially tried to download iTunes it was trying to make me download via the Microsoft Store but when I clicked "get" a dialogue box opened and I had two choices open link or cancel - when I select to open link nothing happens.

    I am beyond being frustrated and I do not know what else to try to resolve this.


    mumrules, May 16, 2020
  2. Ramon Imp Win User

    iTunes installation + Other installation that have occured

    It seems that there's a problem with that particular link. Anyhow, here are some steps that you can try and see if it resolves the issue:

    • Disable your third-party antivirus.
    • Install iTunes as administrator.
    • Update your Windows.
    • Restart your PC.
    • Visit Apple forums to check for suggestions.

    Update us with the results of these steps.
    Ramon Imp, May 16, 2020
  3. Cannot install iTunes


    What version of Windows are you using?

    Did you follow the steps for uninstalling iTunes? If not, do so now.

    Right click on Start > Select Control Panel > Uninstall Programs

    Uninstall all of these applications

    • iTunes Software
    • Quicktime
    • Apple Software Update
    • Apple Mobile Support
    • Bonjour (especially Bonjour, the most problematic and most difficult component to remove properly! )
    • Apple Application Support (iTunes 9 or later)
    • iPhone (if you have it loaded)
    • and anything else related to iTunes — that’s the tough part where you need to be very careful
    iTunes should be uninstalled in this process of elimination. Reboot the computer.

    To install iTunes, follow these steps.

    Step one - download the icloud control panel (do not install yet)

    Step two - Run the installer as an administrator by right clicking the installer and running as administrator

    Step three - after the install finishes, DO NOT reboot

    Step four - run the apple software update program and install iTunes from there.

    Step five - Reboot, and enjoy
    Smittychat., May 16, 2020
  4. Arul_D Win User

    Issue installing iTunes

    cant install itunes on windows 10

    Hi Richard,

    Thank you for posting in Microsoft Community.

    Let me try and assist you with the issue you are experiencing.

    1. Are you able to install other third-party program on Windows 10 machine?

    2. Which version of iTunes are you trying to install?

    3. What are the troubleshooting steps that you have already tried?

    Follow these steps:

    • Un-installing all Apple related components through the 'Uninstall or change a program' utility in the Windows control panel.
    • Removing remnants from the 'Program Files' folder.
    • Clearing out the temporary folders.
    • Restarting the computer and reinstalling.

    If you are still facing issues installing iTunes on Windows 10, kindly post your query on the Apple iTunes support forum.

    Let us know if it helps.

    Arul_D, May 16, 2020

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