Windows 10: Issue with accessing audio recording and OneDrive storage

Sometimes, when I'm trying to play a student's recording submitted to me for grading, it will play for a couple of minutes and then stop when a small screen slides in from the right that says something like, "We couldn't open this interview as we can't get to your OneDrive storage right now. Check your internet connection and try again." I check my internet connection and retry several times but I continue to get the same message with every attempt. How do I fix this?

:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Audio Recording Issues

Hi,

Allow us to verify some details so we can properly isolate the issue.

• Was there a particular error message every time the recording is paused?
• Have you tried running the Recording Audio troubleshooter to check if it would help?

If you haven't done so, please try the following steps:

• Press Windows key
• Type Troubleshooting, hit Enter.
• Click Hardware and Sound.
• Click Recording Audio and then click
  Next

We're here for any feedback.

Regards.

• 
  

 

Audio Recorder is not working

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

From what you have mentioned, I would suggest you to try these steps to see if it resolves the issue

Method 1: Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with recording. I would suggest you to run this troubleshooter to check if the issue is with your recording.

Refer these steps:

• Press Windows key +X, select
  Control panel
• Change the view by option on the top right to
  Large icons
• Click on troubleshooting and click on the
  view all option on the left panel
• Run the Recording Audio troubleshooter

I suggest you to install all the latest audio and Display drivers from the manufacturer web site and install.



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.