Windows 10: Issue with Cortana

Discus and support Issue with Cortana in Cortana to solve the problem; My Cortana is not showing the notebook option. I have tried settings but there is no option related to notebook. Can you please help. I am also sharing... Discussion in 'Cortana' started by Aakarsh11, Nov 19, 2020.

  1. Aakarsh11 Win User

    Issue with Cortana

    My Cortana is not showing the notebook option. I have tried settings but there is no option related to notebook. Can you please help. I am also sharing a screenshot of my problem. Issue with Cortana b14b21b1-adbe-47f0-a52c-619a20e1d09f?upload=true.png

    Aakarsh11, Nov 19, 2020

  2. Cortana


    Thank you for posting your question in the Microsoft Community.

    Appreciate your efforts to work on this issue.

    This issue can occur if some of the system files are not working as expected.

    Suggest you to follow the steps from this article to
    troubleshoot Cortana on the PC

    Note: Do not go with the ‘Reset PC’ option for now.

    Method 1: Follow these steps to disable Cortana:

    1. Sign-in to the PC with your Microsoft account.
    2. In the search box at the bottom, type Disable Cortana.
    3. Once the suggestions appear in the list, click Cortana & Search settings.
    4. From the right section of the Settings pane, move the top button to ‘Off’ to disable Cortana from Windows 10.

    Method 2: Follow these steps to check if that helps.

    1. Launch Cortana from the search bar on the taskbar.
    2. Then, from the left pane click the settings button.
    3. Under "Cortana" (the first option) and slide the pill switch to the ‘Off’ position.

    Method 3: Launch the Settings app and click on Privacy. Navigate to Speech, inking, & typing, and click Stop getting to know me. These steps will disable Cortana.

    Hope this helps.

    Let us know if you got the help you needed.


    Srimadhwa B

    Microsoft Community-Moderator
    Srimadhwa_B, Nov 19, 2020
  3. Graphics Issue/video/cortana issues SP4


    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand the inconvenience caused to you in accessing the Surface Pro 4 device, we will help you with this issue.

    Do let us know the game which is causing this issue?

    Method 1: I suggest you to update the display drivers and check if it helps.

    Steps to Update
    Display Driver.

    • Press Windows key + X key when you are at desktop.
    • Select Device Manager.
    • Expand Display Adapter.
    • Right on the Display Adapter and click on
      Update driver software.

    Method 2: As you are unable to access the videos from Microsoft Edge, I suggest you to access the video from Internet Explorer and check if the issue persists.

    I suggest you to clear cache and cookies from the Microsoft Edge browser and check if it helps.


      • Open Microsoft Edge, click on
        More Action at the right top corner.

      • Click on Settings, click on
        Choose what to clear under Clear browsing data.

      • Select the Browsing history, caches and cookies and hit

      • Close the browser and try to open it again.

    Method 3: As you are facing issues with accessing Cortana, I suggest you to turn off Cortana, restart the device, turn on Cortana and check if it helps.

    Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.
    Deepika Gowda, Nov 19, 2020
  4. Dewdrop_ Win User

    Issue with Cortana

    Cortana Notebook

    In order to enable the Notebook icon in Cortana, I suggest you to check if you have enabled Cortana.

    To enable Cortana, please follow the steps below:

    • Go to Cortana.
    • Go to Settings.
    • Turn on “Cortana can give you suggestions, ideas, reminders, alerts”.

    Hope this helps.
    Dewdrop_, Nov 19, 2020

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