Windows 10: Issue with creating a New Folder in Documents

I cannot create a new folder in the default Document folder. I keep on getting an Item Not Found window saying could not find this item. This is no longer located in C:\Users\Rodney. Verify the item's location and try again.

:)

 

creating new folder problem in windows 10 creator

Hi Gudiya,

The problem you've encountered in creating a folder could be caused by software or program conflict as the issue appeared a few days after installing the Windows 10 Creators update. For us to know if this only occurs when creating a new folder from the desktop,
we suggest that you try creating a new folder using a keyboard shortcut or from File Explorer. Please refer to the steps below:

Creating a new folder using a keyboard shortcut.

• Click on the desktop.
• Press CTRL + SHIFT + N.
• A new folder should be created.

Creating a new folder from File Explorer.

• Open File Explorer.
• Hover your mouse on the location where you want to create a new folder.
• Right-click it, go to New > Folder.

In case the problem persists, then we suggest that you go ahead and perform a clean boot. Doing so will start your computer using minimal drivers to help us determine what conflict is causing the problem. Check out
How to perform a clean boot in Windows for the detailed steps.

Let us know the result so we can further assist you.

Regards.

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

Folder Freeze when trying to click on a Word Document. HELP

Hi there,

I came across a very weird bug/issue.

Use Case

Step 1: Create a word document on Desktop and name it TestFreeze

Step 2: Test that you can open the word document and write something like 'Testing freeze folder' ->save it

Step 3: Create a folder on Desktop and name it FreezeMe

Step 4: Copy 'TestFreeze' document in the 'FreezeMe' folder

Step 5: Open the 'FreezeMe' folder and select/click 'TestFreeze' document

Result: Folder Not Responding

Additional Information

I have run some tests and it does not matter:

• if it is a new or old Microsoft word file
• if the document has content in it or not
• if it has a long/short name or special characters
• it does not matter the folder or the name of the folder in which you put the file in

I also tried with an excel file and seems that I do not experience the same issue.

Microsoft version: 16.0.9330.2073

Windows version: 10.0.17134 Build 17134 with all updates up to date

If there is anything else I can provide to help sort this out, please do let me know.

Opened to any suggestions on how to fix this, as it is very frustrating.

Thanks