Windows 10: Issue with creating Image on Laptop with Macrium Reflect

Discus and support Issue with creating Image on Laptop with Macrium Reflect in Windows 10 Backup and Restore to solve the problem; OK here's my scenario, I have successfully used Macrium Reflect to create images saved on a 1TB external drive. I had 2 good images stored on it and... Discussion in 'Windows 10 Backup and Restore' started by steveh69, Dec 25, 2015.

  1. steveh69 Win User

    Issue with creating Image on Laptop with Macrium Reflect


    OK here's my scenario, I have successfully used Macrium Reflect to create images saved on a 1TB external drive. I had 2 good images stored on it and tried to put 3rd image on the same drive. Please note that I have used one of save images to restore the system after replacing the failing hard drive. The create image process runs to what I think to be the very end then comes up with msg: "an error has occurred, Please see the history log for more details"

    I could not find this history log, but figured maybe there was not enough space on the 1TB drive to completley write the image file. On my next attempt to create the image, I used a brand new 3TB external drive and it fails the same way. I have attached a photo of the error, does anyone have any advice on what could be happening and also direct me to where the history file is? I have left laptop up and running after clicking ok, did not want to risk losing the history file by booting back up. BTW, on the 3TB external drive it did create a temp file named xxxxxx.mrimg.temp with size of 0 kb.

    :)
     
    steveh69, Dec 25, 2015
    #1

  2. Windows 10 recovery partition on external drive

    You can maximize the space of the 500gb hdd by using a simple folder structure instead of a partition system

    Macrium free is the best system imaging program I've found

    Create a folder for the system image and point macrium reflect to create the system image into it = easy.

    Put your other personal file in other folders you create

    Macrium Software | Macrium Reflect Free

    The best thing about reflect is you can open an image and copy and paste files out of it and into your personal files Issue with creating Image on Laptop with Macrium Reflect :)

    Reflect simply mounts the image in explorer Issue with creating Image on Laptop with Macrium Reflect :)

    You can right click the mounted image and unmount it at any time.
     
    ThrashZone, Dec 25, 2015
    #2
  3. Windows 10 Restore using WD Passport Ultra external drive

    Hi The W10 image back up tool is OK, but it does not have a lot of options. You would be better off using a 3rd party image program like Macrium Reflect! I have a image on a external drive that I created with the W10 image tool, but I have never used it.
    I always use a image that I created with Macrium Reflect. Here's a link that explains the W10 image, but like I stated there aren't a lot of options.

    Macrium Reflect has a free addition and is what I use. I know that I can restore my PC back exactly like the it was the day I created the image. That makes my computer days a lot less stressful and nearly fearless!

    Here's link from HTG about creating and restoring images created with the W10 image option!

    How to Restore System Image Backups on Windows 7, 8, and 10
     
    garybear89, Dec 25, 2015
    #3
  4. Word Man Win User

    Issue with creating Image on Laptop with Macrium Reflect

    There will be a log of the backup attempt on the "Logs" tab (rightmost tab) in the Macrium Reflect interface. I would "OK" out of this and read that log. It could be power/energy saving features dropping the external drive. Does the external drives have an independent power supply or is it receiving power only through the USB connection?
     
    Word Man, Dec 25, 2015
    #4
  5. steveh69 Win User
    thanks for the swift reply Word Man, My 3 TB external drive is just connected via USB so was my 1 TB drive that worked in the past. The right most tab is Help, I don't see a log option listed there. Here's a pic of my menu options
     
    steveh69, Dec 25, 2015
    #5
  6. steveh69 Win User
    Trying something, the USB port my External drive was connected to felt kind of loose. I also thought that the 2 failed backups ran kind of quick, just over hour and half. My previous image creations took over 3 hours. I started another one different USB port and this time its running a lot longer, crossing my fingers that it completes successfully this time. I will post my results.
     
    steveh69, Dec 26, 2015
    #6
  7. steveh69 Win User
    Well I guess I spoke to soon. It failed again with the same error msg, I still cannot locate the history log.
     
    steveh69, Dec 26, 2015
    #7
  8. Word Man Win User

    Issue with creating Image on Laptop with Macrium Reflect

    Sorry, I didn't notice you were in the rescue WinPE interface until now. The log tab is in the Windows interface. Not sure where that history log would be unless it's accessible from the command prompt you can open in the WinPE environment (see icons at lower left). I think you open that prompt to a RAM drive lettered X and not sure it will actually store a copy on a physical drive unless perhaps there's one on the target drive.

    Some things you could do short of visiting the Macrium support forum would be:

    1) run a "chksdk /f:" on the source drive - MR won't complete a backup of a disk with errors (it checks before beginning) unless you override that default behavior). Even escalate to a (lengthy) "chkdsk /r" if you want to be more thorough.

    2) be certain there is enough room on the target drive for the image you're trying to make.
     
    Word Man, Dec 26, 2015
    #8
  9. steveh69 Win User
    thanks for the info. not really sure what to do from command prompt. This drive I'm using is brand new 3TB drive and this error has occurred on my other 3 1TB drives so I think there is not an issue with bad drives I'm using have now seen this error 4 times on 4 different drives. The error references a history file that cannot be found in the WinPE Environment. I'm going to run a test by making an image of my other laptop. I have a good image of that system as well. This is a very strange one for sure.
     
    steveh69, Dec 26, 2015
    #9
  10. Word Man Win User
    I will have a look from my own MR WinPE environment to see if I can find something. Meantime, can you tell me the version number displayed when you boot into the WinPE environment? Most current is 6.1.1000.
     
    Word Man, Dec 26, 2015
    #10
  11. steveh69 Win User
    The version of WinPE is 6.1 build 879

    The test I ran on my other laptop just failed with the same error. Both of these systems were backed up shortly after completing the Win10 upgrade and have ran perfectly flawless. A major batch of updates ran a couple of weeks ago that's why I wanted t create new images. This is only real common thing I can think of. Would be worth creating a new recovery DVD and try again?
     
    steveh69, Dec 26, 2015
    #11
  12. Word Man Win User
    I did a test backup and then found NO log file of any type on the X drive from the available command prompt. But, then again, it threw no error to log.

    It never hurts to have the most up-to-date MR rescue media and, as long as one more DVD is not too dear for you, I certainly would give it a try. As your next step may be to spend some time at the Macrium support forum (if you have paid version, you can register there and get support, otherwise you can only read posts), they would probably advise you use latest version before diagnosing the problem further.

    Sorry, I couldn't help further at this point - perhaps another member here can make a suggestion.
     
    Word Man, Dec 26, 2015
    #12
  13. steveh69 Win User

    Issue with creating Image on Laptop with Macrium Reflect

    Thanks for your help Word Man, unfortunately after downloading and creating a new rescue DVD with most current version of MR, the same error exists. I do not have the paid version of Macrium Reflect, I would however be interested in other opinions and suggestions from other members to resolve my issue. To recap the computers I'm using are a HP DVT7 laptop and HP Envy 17 Laptop. Both were successfully upgraded to Win10 in October and fully updated as mentioned earlier the only thing that's really changed was the last round of Win10 updates. I had successfully created 2 images prior to getting this error and had restored an image to address a failed hard drive issue.
     
    steveh69, Dec 26, 2015
    #13
  14. steveh69 Win User
    topgundcp

    When I made my new rescue DVD, I do not believe I selected the WinPE 10.0 Rescue media. I think I just went with all defaults. Later tonight after work I will recreate the Rescue DVD and make sure I use that option and try again. I will post my results here.
     
    steveh69, Dec 26, 2015
    #14
  15. steveh69 Win User
    I have tested the new build twice on each laptop and continue to get the error msg referencing seeing the History Log that is really nowhere to found. As suggested I sent a screen shot of the error and explained the error in a email to L: support@macrium.com I got an automated reply stating they do not provide any support for the Free version. Really? How can you expect to purchase a product when the freeware does not work? Don' get that. With that said and if they are not interested in addressing an issue I see that is pretty solid across 2 laptops, what is another free product I can use to create system images. I've a lot of time on my own and need to be able to back up images quickly and painlessly.

    Thanks in advance for anyone's suggestions and solutions
     
    steveh69, Dec 29, 2015
    #15
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Issue with creating Image on Laptop with Macrium Reflect

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