Windows 10: Issue with launching game.

So i installed a game from steam named Mordhau. And this popped up on my screen. I tried downloading it but it said i already had it on my computer. Please help!



:)

 

Launching games

Hi Wesley,

Windows 10 is gamer-friendly by design. If an issue like being unable to launch a game happens, it can be caused by outdated display driver or other factors that cause conflict when launching the app. For us to better assist you, we'd like to ask for additional
information. Please answer the following:

• What build and version of Windows 10 are you using?
• Are you getting an error message when launching the game?
• Have you made any changes to the settings or installed updates prior to this issue?
• What troubleshooting steps have you tried so far?
• What specific games are you having issues with?

We will wait for your response.

 

Network issues when a game is launched.

Hi MichaelEngen,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

1. Are you aware of any changes made to the PC prior to this issue?
   
2. Have you performed a full PC virus scan recently?
   
3. Is the PC up to date with all pending updates installed on the PC?
   
4. Which game are you referring to?
   
5. What is the make and model of the PC?
   
6. When you say ‘logged out’, are you referring to the logout from the game or the PC?
   

We understand that though there is a good internet connection, you are facing issues while a game is launched.

Suggest you to troubleshoot wireless connection and check if that makes any difference. ‘Fix
network connection issues in Windows’.

Note: The steps to turn off a firewall depend on the firewall software you’re using. Check the documentation for your firewall software to learn how to turn it off. Make sure you turn it back on as soon as you can. Not having a firewall turned on makes
your PC more vulnerable.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

I can't launch games

Hi,

There are several factors that we have to take into consideration when troubleshooting issues with launching games on Windows 10. Here's a list of the possible reasons:

• An outdated game version
• Outdated Windows 10 OS
• Corrupted game data
• Software conflicts

For us to determine the root cause of this issue, kindly answer the following questions:

• What are the games affected?
• Are you using the physical copy or the digital version of the games? If you're using the digital version, may we know where did you download the games?
• Are you encountering this issue when launching the games online or offline?

If you've downloaded the games from the Windows Store, we recommend running the Windows apps troubleshooter. Click this

link to run this troubleshooter.

You may also check if there are updates available for the games by following the steps provided on this

link. Keeping the game version up-to-date can help resolve common issues with games on Windows 10.

Keep us posted with the progress. We're here to clear things up.