Windows 10: issues installing a game

Discus and support issues installing a game in Windows 10 Gaming to solve the problem; I bought crackdown 3, I tired to install it on my pc but as soon as it tries to download I get a pop up saying "cannot install we'll try shortly" and I... Discussion in 'Windows 10 Gaming' started by redzone2003, Feb 23, 2019.

  1. issues installing a game

    I bought crackdown 3, I tired to install it on my pc but as soon as it tries to download I get a pop up saying "cannot install we'll try shortly" and I have been getting different error codes, currently I am getting 0x80070005 on campaign and wrecking zone but for the main thing I am getting 0x803FB107. but I was getting 0x803F8001. I have tried the WSreset.exe, currently living in japan so I changed my time zone back to US east. I am trying to install it on my storage drive not my c drive. I did the same to sea of thieves but that works with no issue

    redzone2003, Feb 23, 2019

  2. installing a game


    Thank you for posting your query in Microsoft Community.
    We regret the inconvenience caused to you.

    Please try the steps given below and check if the issue persists:

    Step 1:

    I suggest you to right click on the game and try to run as administrator and check.

    Step 2: if that doesn't help I suggest you to install game in compatibility mode and check:

    Follow the steps below on how to install game in compatibility mode:

    1. Download the game from the manufacturer’s website and save it on your local disk.

    2. Right click on the setup file of the game and select “Properties”.

    3. Select “Compatibility” Tab.

    4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

    5. Let the game install and then check the functionality.

    Hope this helps.

    Thank you.
    Venkatesh1709, Feb 23, 2019
  3. Game Installation Issues Windows 10


    Thank you for posting in Microsoft Community and being a part of Windows 10.

    I understand your concern about installing the Zoo Tycoon 2 game on your device. We will help you with this issue.

    Do let us know the following to assist you better with this issue:

    • What is the complete error message/ error code of this issue?
    • From where have you downloaded the game?

    I suggest you to refer to the below Microsoft Support article, try the troubleshooting steps and check if it helps.

    Microsoft Games: InstallShield Error Messages

    Hope it helps. Get back to us with an updated status of this issue for further assistance.
    Deepika Gowda, Feb 23, 2019
  4. issues installing a game

    Game installation issue


    Error "An installation support file '_IsUser.dll' could not be installed" may appear due to corrupted system files. For us to properly isolate your case regarding game installation, we would like to confirm the following details:

    • How and when did the issue start?
    • Which platform are you using to install the game?
    • How did you acquire the game (digital copy or game disc)?
    • What steps have you done so far to resolve the issue?
    • Can you send us a screenshot detailing the error?
    Let us know these details so we can move forward to rectifying your query.
    Dhavelyn Mer, Feb 23, 2019

issues installing a game

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