Windows 10: Issues signing in to Microsoft account

Discus and support Issues signing in to Microsoft account in Windows Hello & Lockscreen to solve the problem; About a week ago, I noticed that Mail app stopped syncing my Outlook.com account - no new emails, no calendar entries, etc. Gmail account I have in... Discussion in 'Windows Hello & Lockscreen' started by PiotrJJ, Feb 12, 2020 at 8:57 PM.

  1. PiotrJJ Win User

    Issues signing in to Microsoft account


    About a week ago, I noticed that Mail app stopped syncing my Outlook.com account - no new emails, no calendar entries, etc. Gmail account I have in Mail app works just fine. After a few days of investigating the issue, I has become clear that Windows and all Windows apps that require Microsoft account sign-in e.g. Cortana, OneNote, Windows Store, etc. have 'lost contact' with Microsoft authentication servers, and appear to have signed me out.


    I am unable to "sign in with Microsoft account" to any of the apps, nor to "Add Microsoft account" in Windows settings Accounts/Email & accounts. The symptoms differ, depending on where I try to sign in:

    • in Windows settings Accounts/Email & accounts, when I try to "Add a Microsoft account", after providing my existing @outlook.com email address and correct password, I get 'Just a moment...' message - forever;

    • in Cortana, after each attempt to sign in using the same Microsoft account credentials, I get 'I'm sorry, something went wrong. Try again a bit later';

    • in Mail, when I try to add back my Outlook.com account, I get 'Something went wrong. We're sorry, but we were unable to do that. Error code: 0x80070520';
    • in Windows Store, after each attempt to sign in using the same Microsoft account credentials, I get 'We encountered an error. Please try signing in again later';
    • OneNote tells me it is saving all my notes 'offline' and that 'sign-in is required'; after I attempt to sign in... nothing happens i.e. no error messages and nothing changes i.e. sign-in is still 'required'.


    And here comes an even stranger part: when I log in to my Microsoft account via browser account.microsoft.com, I can see the laptop under 'Devices'. And not just that is has been linked to my Microsoft account, but that it still is linked: I can see that Windows Defender has 'no issues'; that my device 'is up to date' and last checked for updates today correct!; that the laptops has '86.5 GB free of 238.4 GB' on the SSD and the BitLocker is ON.


    So... Windows seems 'connected' to Microsoft servers, and specifically to my Microsoft account. But, Windows won't let me sign in to my Microsoft account. Which makes little sense, right?


    I read many posts describing similar problems with signing to Microsoft account, and have tried several troubleshooting methods recommended: from Account Troubleshooter to resetting the Windows Store; from checking if the user account profile is OK or, corrupted to repairing Windows 'image'. I did not touch Windows Registry... Nothing helps. The Account Troubleshooter tells me it 'can't contact syncing service', though.


    And the final bit: it is a work laptop, running Windows 10 Enterprise and registered in my company's domain. Before you start saying 'A-ha'!, my personal Microsoft account has been doing fine on this laptop for several months, as it was on my previous company laptop for over two years.


    Ask me any questions. But more importantly, please help!






    Moved from: Outlook.com Email Adding email accounts

    :)
     
  2. Teokute Win User

    Cannot sign in microsoft account.

    My device: Lumia 520. GDR2.
    I cannot sign in my Microsoft account on my device. It didnt say any error but Microsoft account is not listed in Email and account list. When I click add button, it will show microsoft account option but after press sign in, it is still not shown in email
    and account. Another problem is i cannot delete facebook account. Error code: 0x83cf1202. I have tried as suggested here: http://support.microsoft.com/kb/2475837/en-us#step0x83cf1202 but as my Microsoft account is not shown, I cannot do step 6. Issues signing in to Microsoft account :(

    Any suggestion?
     
  3. sign into microsoft account glitch

    Hi Micheal,

    Welcome to Microsoft Community.

    • Is this the only account on the computer?
    • Was this account upgraded from previous version of Windows?

    It looks like you are using a local account. I suggest you follow these steps:

    • Click on search in taskbar and type account.
    • Click on Accounts.
    • Now, under Your account, click on Sign in with Microsoft account instead.
    • Enter your Local account password for confirmation and then follow the screen instruction.
    • Enter User name credentials for your the new Microsoft account and click OK.

    Hope this helps.

    Regards
     
    Waseemulla S, Feb 12, 2020 at 8:59 PM
    #3
  4. Issues signing in to Microsoft account

    signing into microsoft account

    Hi,

    Thank you for getting back to us. We apologize for the delay in response.

    I suggest you to follow the steps provided below and check if it helps.

    • Navigate to Start>Settings>Accounts.
    • In the left pane, click on sign-in options.
    • In the right pane select Never from the drop down list for the option
      Require sign-in.

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Feb 12, 2020 at 8:59 PM
    #4
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Issues signing in to Microsoft account

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