Windows 10: Issues to add audio file in Custom audio

Hi, I've been trying to add an audio file MP4 and AVI in the Photos App Custom audio but I keep receiving this message "these files have properties that can't be read". What should I do? I had the file in 3 format but nothing worked

:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Audio Issues and Windows 10

Hi,

Welcome to Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

According to the issue description, the issue is related to audio recording. I suggest you to try troubleshooting recording audio and check if it helps:

I suggest you to run the Recording Audio
troubleshooter and check if it helps.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Recording Audio.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

If issue persist, try installing audio driver in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check if that helps.

• Download the audio driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Hope this information helps. Please post back with the results, we will be glad to assist you further.

Thank you.

 

Audio issues

Hi,

Thank you for contacting Microsoft Community.
I will surely help you to fix this issue.

This issue may occur due to incorrect audio settings or corrupt or outdated audio driver.

Method 1:

I suggest you to try the steps in the article which will help to fix the common sound issues. Check if it helps.

Fix sound problems in Windows 10

Method 2:

If the issue persists, I suggest you to download and install latest audio driver from the computer manufacturer website and check if it helps.
If Windows 10 drivers are not available, I would suggest you to install driver in compatibility mode.

http://support.hp.com/us-en/drivers...a6000-desktop-pc-series/3376909/model/3419570


To install the audio driver
in compatibility mode, I would suggest you to follow these steps:

a. Download the latest audio driver from the manufacturer’s website and save it on your local disk.

b. Right-click on the setup file of the driver and select “Properties”.

c. Select “Compatibility” Tab.

d. Place a check mark next to “Run this program in Compatibility mode” and
select latest Windows version from the drop down list.

e. Let the driver install and then check the functionality.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.