Windows 10: Issues while accessing Microsoft Store

Hi,i want to enter micosoft shop but when i want to enter,system wrote me try it again but i have wifi strong connection,whats the matter and what i should do to solve this issue??


***Original title: Problems when entering Microsoft shop***

:)

 

App store and Microsoft account

Thank you for the advice

I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store

 

Issues with Microsoft Store.

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you referring to a credit/debit card or a Microsoft gift card?
   
2. Are you facing issue while adding a card or while making a payment through the card?
   
3. What exactly happens when you try to use the card?
   
4. Are you receiving any error messages?
   

If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
Troubleshoot problems when paying for something from Microsoft Store.

For additional information, you may also refer the article on
Microsoft Store help and check if that helps.

We await your response.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

Issues while accessing Microsoft Store and contacting Microsoft Support

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while accessing Microsoft Store and while connecting to Microsoft Support. For further clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
   
2. Which build version of Windows 10 are you using currently?
   

Meanwhile, I would suggest you to follow the steps mentioned below and see if that helps.



Method 1:



Try resetting the Microsoft Store cache and see if that helps.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’
   
2. In Run dialog box, type ‘wsreset.exe’ and hit enter.
   
3. Wait for the Store to launch again and try using it.
   

You can also refer the article
Microsoft Store doesn't launch



Method 2:



Try running the Store app troubleshooter and see if that helps. Kindly follow the steps to run the troubleshooter.

1. Select Start button, and then select
   Settings > Update & Security >
   Troubleshoot
   
2. Then from the list select Windows
   Store apps > Run the
   troubleshooter.
   
3. Follow the on-screen instructions.
   

Method 3:



Try re-registering the Store app and see if that helps.

1. Press and hold the Windows
   key + X.
   
2. Select Windows PowerShell (Admin).
   
3. Type the command and hit Enter on the keyboard:
   Get-AppXPackage *Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
   
4. Restart the PC.
   

Regarding contacting Microsoft Support, you can
get in touch with our Live Technical support team by calling them. Please refer the article

Global Customer Service phone numbers to get the Customer support number as per your country.



Regards,

Prakhar Khare

Microsoft Community – Moderator