Windows 10: Issues while connecting to remote desktop connection

Hi!

I have a trouble logging into my computer via LAN whenever the computer locks. I get the "Internal error occurred" error message.

Since the computer to which I'm trying to connect is a PC, I tried setting it to never lock to go to sleep or lock. This doesn't seem to work - usually after a day windows gets locked anyway.


I found somewhere the following solution:

Start Menu->Local Group Policy -> ‘Edit group policy’, then navigating to the following directory:

Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Security

On the right-hand side. Locating the ‘Require use of specific security layer for remote (RDP) connections’ and double-clicking it to edit it.

Selected 'Enabled' and then in front of Security Layer, chose RDP.


This worked for a little bit (I was able to connect even when the computer was locked) and then stopped working.


So I guess this is a two-part question - first, why does window keeps locking the screen even though I set screen and sleep settings to 'never'? And second, why can't I connect to the computer when the computer is locked?


I am using windows 10, v10.0.17134.


Thanks in advance!

Yuval


***Original title: Remote Desktop and Lock Screen***

:)

 

Remote Desktop Connection problems


Have you tried Remote Desktop Connection, to connect from your Windows 10 laptop to your Windows 7 desktop? Try it first, post back and tell how it went.

Some additional help because you mentioned you are a remote newbie *Wink. The windows 7 related tutorials from our sister site the Seven Forums:

1. On Windows 7 desktop, set network location to either Home or Work (I recommend Work):
   • Network Location - Set as Home, Work, or Public Network - Windows 7 Help Forums
2. On Windows 7 desktop, allow incoming remote connections:
   • Remote Desktop Connection (RDC) - Network - Windows 7 Help Forums
3. On Windows 7 desktop, find out its IP address:
   • IP Address - Locate and Find for Your Computer - Windows 7 Help Forums
4. On Windows 10 laptop, start the Remote Desktop application and connect to the Windows 7 desktop using the IP address from step 3 above (see Part Three in the tutorial):
   • RDC - Connect Remotely to your Windows 10 PC - Windows 10 Forums
   • Notice that although the tutorial is written for Windows 10, it also applies to Windows 7

Try the above, post back how it went.

 

Remote DeskTop Connection

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues while connecting to remote desktop connection from Windows 7 PC to Windows 10 PC.

I would suggest you to refer the article
Connect to another computer using Remote Desktop Connection and

How to use Remote Desktop and see if that helps.

Since the issue is related to Remote Desktop Connection, I would suggest you to post your query in

TechNet forums, where we have expertise and support professionals well equipped with the knowledge on using Remote Desktop Connection to assist you with your query.


Regards,

Prakhar Khare

Microsoft Community – Moderator

 

help to remote connect

No need to setup a permanent remote connection for FB add-on's. I'd suggest Team Viewer. It's free and will allow you to access his pc safely and take control.