Windows 10: Issues while connecting to remote desktop connection

Discus and support Issues while connecting to remote desktop connection in Windows 10 Performance & Maintenance to solve the problem; Hi! I have a trouble logging into my computer via LAN whenever the computer locks. I get the "Internal error occurred" error message. Since the... Discussion in 'Windows 10 Performance & Maintenance' started by YuvalO1, Jul 18, 2019.

  1. YuvalO1 Win User

    Issues while connecting to remote desktop connection


    Hi!

    I have a trouble logging into my computer via LAN whenever the computer locks. I get the "Internal error occurred" error message.

    Since the computer to which I'm trying to connect is a PC, I tried setting it to never lock to go to sleep or lock. This doesn't seem to work - usually after a day windows gets locked anyway.


    I found somewhere the following solution:

    Start Menu->Local Group Policy -> ‘Edit group policy’, then navigating to the following directory:

    Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Security

    On the right-hand side. Locating the ‘Require use of specific security layer for remote (RDP) connections’ and double-clicking it to edit it.

    Selected 'Enabled' and then in front of Security Layer, chose RDP.


    This worked for a little bit (I was able to connect even when the computer was locked) and then stopped working.


    So I guess this is a two-part question - first, why does window keeps locking the screen even though I set screen and sleep settings to 'never'? And second, why can't I connect to the computer when the computer is locked?


    I am using windows 10, v10.0.17134.


    Thanks in advance!

    Yuval


    ***Original title: Remote Desktop and Lock Screen***

    :)
     
    YuvalO1, Jul 18, 2019
    #1
  2. Kari Win User

    Remote Desktop Connection problems


    Have you tried Remote Desktop Connection, to connect from your Windows 10 laptop to your Windows 7 desktop? Try it first, post back and tell how it went.

    Some additional help because you mentioned you are a remote newbie *Wink. The windows 7 related tutorials from our sister site the Seven Forums:


    1. On Windows 7 desktop, set network location to either Home or Work (I recommend Work):
    2. On Windows 7 desktop, allow incoming remote connections:
    3. On Windows 7 desktop, find out its IP address:
    4. On Windows 10 laptop, start the Remote Desktop application and connect to the Windows 7 desktop using the IP address from step 3 above (see Part Three in the tutorial):
    Try the above, post back how it went.
     
  3. Remote DeskTop Connection

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that you are facing issues while connecting to remote desktop connection from Windows 7 PC to Windows 10 PC.

    I would suggest you to refer the article
    Connect to another computer using Remote Desktop Connection
    and

    How to use Remote Desktop
    and see if that helps.

    Since the issue is related to Remote Desktop Connection, I would suggest you to post your query in

    TechNet forums
    , where we have expertise and support professionals well equipped with the knowledge on using Remote Desktop Connection to assist you with your query.


    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Jul 18, 2019
    #3
  4. mlee49 Win User

    Issues while connecting to remote desktop connection

    help to remote connect

    No need to setup a permanent remote connection for FB add-on's. I'd suggest Team Viewer. It's free and will allow you to access his pc safely and take control.
     
    mlee49, Jul 18, 2019
    #4
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Issues while connecting to remote desktop connection

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